Consumer Reviews of American Woodmark Cabinets

Popularity:
#22  of 39 brands of cabinets

30% of customers recommend
2.5 of 5 stars 84 reviews with an average rating of 2.5
  • Very Satisfied
    23
  • Somewhat Satisfied
    3
  • Neutral
    4
  • Somewhat Unsatisfied
    10
  • Very Unsatisfied
    44

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Cheektowaga, NY
Model/Style: Cherry slate

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very disappointed"
Please beware when you think about ordering. We are going on 2 months and 3 times trying to receive all out cabinets without damage. Every time we thought this is it we can finish our kitchen either we yet again received damaged or wrong size cabinets. Still waiting since August 30th my contractor is losing patience! The reps at Home Depot have been very helpful but this is ridiculous!


Date created: Name:
Location: New Jersey

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor craftsmanship and value"
I purchased my cabinets almost 2 years ago from Home Depot. We purchased the Shaker style doors in Expresso. When they arrived, we noticed that the stain did not go all the way into the cabinet door edges. We complained to Home Depot and American Woodmark sent out another whole set of doors. We complained also about the rough edges on the insides of the doors and that you can see the light wood underneath. We were told that this was normal. This summer, we noticed that the stain on some of the cabinet doors was literally coming off. We called Home Depot and they sent over the American Woodmark rep and one of their kitchen dept employees. The rep took pictures and said that he had never seen the stain come off like ours. So he said he was going to report it and send us new cabinet doors. This is our 3rd set of doors. We told the rep that we want Home Depot, to come out to install the new doors because we paid to have the 2nd set of doors to be installed. We heard nothing thus far.


Date created: Name:
Location: Brooklyn, NY
Model/Style: Java Cherry

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible Cabinet"
I went to Home Depot and spoke with the designer my contractor recommended and asked for Thomasville. I was talked out of Thomasville and talked into American Woodmark. What a mistake. To describe the product in 2 words "They Suck". The door stain was poorly done and made them look cheep and these cabinets were not cheap. Almost all the doors were damaged that a factory representative and the home depot designer had to come and see for themselves. The polishing cloths used to clean them would stick to the doors because the wood was so ruff and not sanded properly. It appeared the factory did not use a better quality cherry wood. Almost every door had to be changed and it took a month before they were delivered. Even the replacement doors came damaged and my contractor had to order another replacement for the replacement. Still waiting. Three months after they were installed I am still finding small defects in the craftsmanship such as small cracks and split wood on the cabinet frames. I would not recommend these cabinets and if you go to Home Depot don't let them talk you into buying them.



Date created: Name:
Location: Tampa, FL
Model/Style: Reading Painted White

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Avoid American Woodmark"
It will take you six months to get your full set of cabinets undamaged. Rep states that industry standard allows damages if they cannot be seen from three feet away. Expect to pay thousands of dollars for scratched and dented cabinets that will be promised to be replaced within two weeks, but don't arrive for at least 4 weeks and then are damaged again. So you settle and accept them because you need to get on with your life and not spend 6 months doing what should have taken 1. Their motto should be, do the worst job possible and see what you can get away with.


Date created: Name:
Location: Cleveland, Ohio
Model/Style: Leesburg

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Poor Quality"
I never ever should have purchased these cabinets from Home Depot!


Date created: Name:
Location: NJ
Model/Style: Linen Solana

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Poorly painted- don't waste your $"
I spent over 10K to renovate my kitchen cabinets via American Woodmark cabinets. Lowes told me that the quality was just as good as Kraftmaid but the price was right due to a sale. I am extremely disappointed. They came poorly painted and manufactured with cracks on the doors. The rep came out with Lowes was not rude. They ended up having to replace 5 doors and 4 drawers. I would not waste your money on these cabinets.


Date created: Name:
Location: Chicago
Model/Style: Reading

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Just a few complaints"
They are nice looking except that the bottoms of the wall cabinets are not finished, so you have to go buy paint the is close to the same color to get a truly finished look. They seem well made although my contractor had to remove and adjust all three drawer fronts. I expect that doors might have to be adjusted after installation, but the drawer fronts should be delivered level. Delivery (not the fault of American Woodmark, but of the company to whom they sub the delivery) was cumbersome. They don't deliver on Mondays. They can only give you a four hour time frame late the day before, so don't plan anything for the delivery day. They won't send smaller replacement parts to the store from which they were ordered so you have to set aside another whole day. There is a grooved panel to cover the back the island cabinets which is sold in 96" length for $412 and in 48" lengths for $191. Now comes the GOOD part! The 96" piece is shipped cut in half into two 48" pieces! Why wouldn't it be priced as two 48" pieces? Granted, its only a $30 difference, but its the principle of the thing. And the three pieces (a 96" and a 48") I ordered were all different colors so obviously the 96" piece isn't really cut in half for shipment. Hopefully the replacement pieces will match.


Date created: Name:
Location: lisalnse@gmail.com

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality"
I payed over $5,000 for a bathroom vanity with two towers on each side... I can't believe how awful the quality is. They're white, but I can see the brown of the wood through the paint. The drawer parts have uneven gaps. I worry that they won't last. Iím so very sorry I went with Woodmark.


Date created: Name:
Location: Wilmington NC

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Customer service is horrendous"
I ordered 10 cabinets through HD for our daughter's kitchen remodel back in May and they called with the dates of when the cabinets would be delivered and gave us a 10 day window. Then on a Monday they called and said they would be delivered on that Wednesday and they would call with a time the previous day. NO calls to us and there answering service never returned any of our 10+ voicemails. The names that were given to us didn't even exist in their automated system. Finally got thru this morning and was told it will be between 11-3 today, they said they left a message and myself, wife or daughter never got a call or message. I just hope the cabinets are not damaged since I have not even seen them yet..


Date created: Name:
Location: NC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poorly made Cabinets."
We ordered cabinets from American Woodmark through Home Depot. From date of original order it took 7 weeks to get cabinets. When cabinets were delivered 8 our of 26 cabinets had damage and not from the carrier, just poor workmanship and attention to detail. The 8 cabinets were reordered and it took over 2 weeks to get them. When they arrived, 2 were damaged. Again poor workmanship. The 2 damaged are on reorder now and we are told it will take 10 days to remake and ship again. We are having our entire kitchen remodeled. Had the cabinets been made and inspected correctly our kitchen would have been completed. We are at a point where nothing can be done, i.e., countertops, plumbing, electrical, etc., until the cabinets are installed. American Woodmark has the lousiest/poorest Customer Service that we have ever encountered. All we get are apologies and excuses from them. Their cabinet workmanship is poor and Customer Service is non-existent. They could care less about their customers. We paid well over 7K for our cabinets. Home Depot is doing every thing they can to help us. We do not blame Home Depot.

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