American Woodmark Cabinets Reviews

American Woodmark
Popularity:
#23  of 40 brands of cabinets

27% of customers recommend
2.5 of 5 stars 97 reviews with an average rating of 2.5
  • Very Satisfied
    24
  • Somewhat Satisfied
    3
  • Neutral
    4
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    54

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Ellicott CIty, MD
Model/Style: Portola

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst service worst cabinets"
Custom Bathroom vanity: Two furniture cabinets came in very poorly made....that is in addition to needing two additional new drawer fronts and one whole drawer because of poor workmanship. The matter is now over 1 month old and there is still no resolution from Home depot or from American Woodmark. I was shipped two new furniture cabinets but these were made worse than the ones that came with the first shipment. My entire bathroom project is now on hold until this gets resolved. My suggestion is that you stay clear of American Woodmark. If that is all you can afford.....stick with your old cabinets you will be happier.


Date created: Name:
Location: Arizona
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Customer service"
Won't make the mistake of buying cabinets from home depot or american woodmark again. I would have been better off going to Habitat for Humanity. I accidentally broke a cabinet door on my kitchen sink base and tried to order a new one. After having the customer service rep hang up on me SIX times I got a hold of a condescending rep who promised to make it right. Still waiting for that call. Save your self the trouble and spend a few dollars more and hire a professional cabinet maker.


Date created: Name:
Location: Tiverton, RI
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality poor customer service"
I recently purchased 7800 dollars worth of cabinets from American Woodmark through the Home Depot. When I received my cabinets on July 8th I noticed the first two boxes I had opened had damage and defects. I called the Home Depot kitchen designer within two hours of receiving the cabinets and notified her of the issue. At this point I was advised to open all the boxes and make a list of what is damaged and needs to be returned. I stopped opening the boxes at the last two because every cabinet before hand was poorly constructed and damaged. I again called the kitchen designer (who has been more than helpful throughout this process) and she contacted the American Woodmark Rep. The next day on the 9th of July I spoke with the rep Tony who I made aware that I did not want to keep these cabinets. It was not until Monday July 15th that I finally recieved an email confirming American Woodmark would take the cabinets back. I still have not recieved a confirmed date of when American Woodmark will send a truck to take the cabinets back, the best they could tell me was that someone will contact me by Friday with a date. Meanwhile my house has become a warehouse for there cabinets. Please read the reviews about the quality of construction, the damaged condition the cabinets arrive in, and the poor customer service that other have experienced with American Woodmark before purchasing their cabinets.



Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very unhappy"
They came to us looking like something I would build. Scratches and dents all over them. A rep came out and was so rude and treated us like garbage. Not will to give us a refund after three attempts to get decent cabinets.


Date created: Name:
Location: Pottstown, PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst Cabinets Ever"
We have lived in our Ryan Home for 10 years now. From even before day 1 there were problems with these cabinets. On our walk-through one cabinet door was split down the middle. Shortly after moving in, periodically the next 10 years, the drawer boxes almost all broke (cracked at either end) causing the front of the drawer to fall off. The drawer boxes are cheap MDF which are stapled at the ends - NOT durable. For the first five years, whenever a drawer broke we called the company and they shipped out another free of charge. This must've been a wide scale problem because after a few years they told us the redesigned the front of the drawer box to be a thicker. The last time a drawer box broke they started giving me a hard time replacing it. I currently have one broken drawer box front, and one in the back. In addition to the drawers there are other problems. The quality of wood is cheap. They are supposed to be cherry but mar easily. The finish in many places is scratched or knicked. My parents had cherry cabinets and there was not a mark on them after 30 years. Finally, every few months I have to go around to all the doors and tighten the screw in the hinges as they come very loose. If I didn't tighten them the doors would eventually fall off. Again, my parents never had this issue. Extremely dissapointed not only in Woodmark but in Ryan Homes for installing such cheap products (and these were supposed to be the upgrade!)


Date created: Name:
Location: Santa Maria, CA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Buyer Beware"
I, like almost every review, purchased these cabinets at Home Depot. The sales rep told me there's no partical board and no plastic used. I was so upset that I was mislead...plastic and partical board are used. Home Depot sent out a rep and the AW rep came to look. The rude AW rep tried justifying it by saying, "It's (partical board) only used in one cabinet" and "We use plastic so you can adjust better". No, you use partical board and plastic because they are cheap. The cabinet doors don't sit right and they don't close right... But wait, that's not their problem, "the installer needs to fix all those problems". Then to top it off, one cabinet the installer has to create. It gets better... I told him I thought we were getting solid wood cabinets and he tells me they don't exist. I told him I had them in my Sanger home and he says, "I'd have to see that because they don't exist". This is a rep who has never been in my home telling me what I am saying is not true... I was appalled by his behavior. Both, Aw and Home Depot are very difficult companies to work with... if you choose to purchase, never say I didn't warn you. I'm still waiting on a return response from Home Depot since I was mislead... this will go to court if they deny the return... I'll keep you posted.


Date created: Name:
Location: Lansing MI
Model/Style: Annapolis

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Need better hinge design"
Purchased these cabinets almost 10 years ago. Cabinets themselves have been ok. However stay away from the folding hinged corner cabinets. After a couple of years they sag and then rub against the adjoining cabinet. We wanted these corner cabinets so the shelving was easier to reach. Have tried adjusting the hinges. After a few weeks they are sagging again. Several of the other doors do not line up. Don't know if it is the hinge design or the installers error. We had to get the installer back as he did not counter sink the screws and some of the cabinets scratched before we realized what was happening.


Date created: Name:
Location: Florida
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Horrible carpentry"
Ordered cabinets and wanted two peninsula cabinets to make an island, one base showed up dinged up and one piece of toe kick gad a chunk missing out of it, they replaced them no problem, blamed the movers which was so obvious not their fault, then I had cabinets installed and found one peninsula completely built incorrectly, the shelf holes were drilled incorrectly spaced so shelf tilted, the base was a completely different size than the good cabinet so toe kick could never line up, they sent a replacement that was built worse than the bad one, I have not heard back from them! Do not buy these, build them yourself!


Date created: Name:
Location: Shrewsbury MA
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Beautiful"
It came out beautiful. Good quality and great looking. Very happy about it.


Date created: Name:
Location: Castro Valley, Ca
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very unsatisfied"
They get one star because customer service has sent us many door , drawers and replacement parts. Costs have exceed over $6,000 in Additional costs over regular installation. And still adding up. We purchased on sale. Overages have now exceed what it would have cost to purchase more quality cabinets. Do not purchase from this company. Too many problems to list. Basically, cabinets severely out of square , door tops and bottoms do not line up after full adjustments, inconsistent spaces between doors, paint does not match, very thin pain, bottom rails do not line up on top cabinets by up to 3/4 in. . It has been a nightmare. We will probably have to go to court. Do not be fooled by someone else’s success with these cabinets as we were. Offered us $300. Insult. We used an experienced kitchen contractor to install. He has never seen such bad work by a cabinet company. He is helping us try to recoupe overage costs.

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