Consumer Reviews of DeWils Cabinets

Popularity:
#14  of 39 brands of cabinets

44% of customers recommend
3 of 5 stars 9 reviews with an average rating of 3
  • Very Satisfied
    3
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    3

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Lake Tahoe, Ca
Model/Style: Carriage House

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Mistakes and lack of responsibilty"
I ordered Dewils for my kitchen and bath and they arrived a few weeks late but beyond that they are good quality cabinets with some minor issues and blemishes (bumpers don't stay on and some finish sanding and staining issues that I chose to ignore). My complaint is with the company itself and their lack of responsibility when they do make a mistake. Based on my kitchen/bath experience I decided to put built in cabinets in my closets. My closet openings are 28" to 29" deep and I wanted to maximize my storage so I ordered 27" deep cabinets; well my 27" deep cabinets show up with 21' drawers instead of the correct 24" drawers, the standard for a 27" cabinet. I brought the issue to the attention of my dealer and was assured they would look into it, long story short Dewils tried to tell my dealer that the next cabinet/drawer/hardware size was 30" box, 27" drawer/hardware, and that 24" hardware and drawers were not available. I supplied the dealer with the correct hardware part number for 24" drawers and asked that Dewils replace my drawers, the dealer came back to me and said no Dewils would not supply me with the 24" drawer - end of story. So now I've spent about $18k on this project and am out about 15 cubic feet of drawer space. My total orders with Dewils came to about $38k and I was going to buy additional cabinets for my laundry room from them but I won't give them any more money. In the end my dealer is going to replace my drawers and hardware at their expense but it has soured our relationship and that is directly Dewils' fault. My advice is to go to a company that pays attention to detail, owns and fixes their mistakes, cares for their customers, and works with their dealers to resolve issues.


Date created: Name:
Location: California

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Shaker Door Style/Alder Wood/Just White Finish"
I ordered the DeWils cabinets from our Kitchen Designer and Contractor after they told me that they were their best quality cabinets. After waiting over 25 years for my dream kitchen, I wanted to make sure I didn't skimp on quality and got the best cabinets. After being installed for less than a year, the white finish on cabinets started to chip and crack in certain places, revealing the wood underneath. Additionally, the joints on the doors and drawers started to separate. I contacted my contractor, who contacted DeWils and after waiting several months, they replaced a few of the offending drawer fronts and cabinet doors. However, within a few months, the same thing started happening again. I don't think that they are well made, and it looks like they only apply one coat of paint, which does not last! I have not asked to have them come out and look at them again, because I fear the same thing will keep happening. I don't know what to do, short of replacing all door fronts and cabinet doors with another manufacturer, or paying someone to come in and fix them and repaint them all. I may try contacting DeWils or my contractor again to see what can be done, but needless to say, I am extremely disappointed in the quality and finish, and would not recommend the DeWils cabinets for anyone.


Date created: Name:
Location: Washington

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Kitchen cabinets"
Our kitchen cabinets from DeWils arrived and we were very disappointed by the door finishes. They were streaked and blotchy. The sample doors displayed in the stores were beautiful and evenly stained. Ours were nothing like the samples. A DeWils customer service rep. came to our home, but offered to replace only seven of the 32 doors and drawer fronts. Sadly, we had to pay additional costs to get an even stain on a lesser quality wood. We would not order from DeWils again.



Date created: Name:
Location: Washougal, WA
Model/Style: Inset

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Love love love my kitchen"
We installed DeWils inset cabinetry in Alder in our kitchen and dining room and could not be happier! They're inset cabinetry is so competitively priced compared to other cabinet makers. The stain glaze combo is gorgeous! Would definitely recommend.


Date created: Name:
Location: United States
Model/Style: Thermofoil

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Quality is how they hold up years later"
I feel compelled to comment because our experience with the quality of DeWills cabinets is so different! We chose the DeWills white thermofoil for our entire kitchen, having been told they were very durable and well- made. Yet, we have had serious problems related to their quality. Many of the cabinet doors and drawer fronts began to peel away from the underlying surface a few years after they were installed. The dealer we bought them from had gone out of business so we didn’t know what to do and let time go by. This year we finally have made contact with the company through a different dealer. We are still awaiting their final response but the first company rep told us it is unlikely that DeWills will stand behind any of our cabinets. Just want to warn others that the quality of cabinets is how well they stand up years after you buy them.


Date created: Name:
Location: Santa Barbara, CA

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Poor customer service"
I haven't received my cabinets yet however ever since I paid my deposit I have been extremely dissatisfied with their customer service. I placed an order and was very clear I am on a tight time schedule due to the upcoming birth of our child, I was promised an 8 week lead time. It has been 10 weeks and my cabinets are still not here. I have complained both to my sales representative and to customer service and am simply told an 8 week lead time (to them) means they have until 8 weeks and 6 days to ship my cabinets, making delivery closer to 10 weeks. They offered me no compensation, or expedited delivery or rush service. I can only imagine how terrible their customer service is going to be if there is a problem with the cabinetry when it arrives. I regret not going with our other bid for about the same price with a 4 week lead time and a friend who received her cabinets within that actual lead time and without excuses.


Date created: Name:
Location: grants pass, oregon

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"LOVE MY CABINETS"
We chose DeWils cabinets 6 years ago when we built our house. We had many to chose from but these looked the best. They are in my kitchen, laundry room, 2 bathrooms and storage in my closet. I love these cabinets. I have not had any trouble with them and I would never buy any other brand if I had to do it again. You will be very happy with them. They have a large variety to choose from.


Date created: Name:
Location: Jackson, MS
Model/Style: Shaker Cherry

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Wonderful product"
Solid cabinet, color is exactly what I saw in the showroom. Have all drawers or pullouts on lower cabinets, all function as expected with even with heavy loads; dishes are stored in two drawers. Had an issue with woodgrain on two doors matching, manufacture replaced doors. After 4 years upper doors on 42" wall cabinets seem misaligned and can not be adjusted to fix. Would make the same purchase again.


Date created: Name:
Location: US

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"review of my cabinets ....."
iam using dewils brand cabinets since 3 years i am quite satisfied with this brand ....i like this brand because of its comfortable style.they are are flat panel.i dislike just one thing about this brand as they are very heavy and of very hard material.i never recovered or replacd them .yeh definitely iam goin to recommend my cabinets style and brand to all ov my friends becaus of this brand's look and quality.