Consumer Reviews of Hampton Bay Cabinets

Popularity:
#36  of 39 brands of cabinets

15% of customers recommend
2 of 5 stars 73 reviews with an average rating of 2
  • Very Satisfied
    9
  • Somewhat Satisfied
    2
  • Neutral
    5
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    53

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: largo fl
Model/Style: kb15

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Hampton med oak"
Two cabinets came on damage. One the front of the cabinet wasn't even attached...every staple that was put in missed its mark but one. Open drawer to place cabinet and the whole front came off in our hands. This was not a shipping problem this was a manufacturing problem.. The other one a blue forklift damaged. Store took responsibly for that one.


Date created: Name:
Location: Fitchburg Ma
Model/Style: Unfinished

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Not unfinished"
I purchased two unfinished cabinets. The cabinet is advertised as unfinished, the doors are unfinished but the box came with some type, of vinyl wrap, I planed on painting the cabinets, so I primed them with a top quality primer only to see the primer rejectioned, I had to remove the primer, then lightly sanded with a orbital sander then used "gloss off" and then re-primed. You need to specify what your selling


Date created: Name:
Location: Reno,Nv
Model/Style: Oak Bath

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Trash"
I ordered 4 Bath Cabinets, all 4 had to be returned because of damage and poor quality, I reordered them again , returned 2 and now have one bath room done the other they tell me now are non stock item they will let me know when they will remake them. left me with no 2nd bath room. Thanks for the poor customer service, through Home Depot.



Date created: Name:
Location: Louisville, KY
Model/Style: KP1884COG

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Specialty Cabinet"
Went to Home Depot picked up a cabinet still in the box. Never opened. Got it home pulled part ways out of my truck to open to take into install. At the bottom corner was a broken area that was so called repaired and I have pictures. It was cracked, outside wood grain was glued on if that is what you want to call it. The brown looked like wax stick material was put on it to hide the Screw up not even same color. Has bad spot on the front. Again still in the factory box and sold to Home Depot this way. We were getting ready to buy a full kitchen of cabinets to install. If you have any other choices do not buy this brand. This is junk! I can not believe Home Depot is still carrying this junk. QC people should be fired.


Date created: Name:
Location: FORT GRATIOT, MI 48059

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"The worst"
I bought the white hampton bay cabinets from home depot i spent 2,200 and thay were the worst cabinets i have ever gotten first we opened them and one was broke,had stuff all over them i had to scratch off,thay werent put together right , there was marks from the quality control person saying dont pass them and we still got these bad cabinets its like a 2 year old put them together with stick thay found outside there all on even screws threw the cabinets comming out the front the worst cabinets


Date created: Name:
Location: California
Model/Style: Designer Series

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Not too bad for the price"
I bought the Elgin White thermofoil cabinets two years ago. Knew it was a cheap product but had an installer familiar with it and with Euro style cabinets. Turned out pretty good even though the project had a few snags. Molding pieces missing and 2 cabinets got lost during shipping. Knuckleheads, listen up. Never tear out your cabinets until you have all of your new cabinets in. I worked with this stuff for a lot of years and that's just the cardinal rule of kitchen remodeling. After getting your cabinets and making sure it's all the right stuff, then schedule your contractor. It's really that simple. Not the best cabinets ever but also seen a lot worse.


Date created: Name:
Location: GA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible"
The holes for the shelves inside the cabinets don't match. Who does that?


Date created: Name:

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"These cabinets are junk! Where is the quality assurants in this company?"
Almost every cabinet had knicks or flaws. Had to replace 4 cabinets 3 doors. Was able to hide some by reversing doors. Discoloration on many. Would not recommend to anyone! They're junk. Apparently nobody inspects before shipment.


Date created: Name:
Location: Escondido CA
Model/Style: RSI

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Hideous quality. Belongs in the trash."
These must be the poorest quality cabinets you can buy. We bought from a dealer and I was never told I was buying garbage. We trusted the person because he was recommended by a contractor (friend) of ours. Didn't do due diligence. If there is ever a class action lawsuit against RSI (the manufacturers of Hampton Bay) I would like to be a part of it.


Date created: Name:
Location: Sioux City, IA
Model/Style: Medium Oak

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"9 mos later"
We live in Sioux City, Ia. Bought Hampton Bay kitchen cabinets medium oak through Home Depot. 9 months later we still are not done. Between Home Depot's horrible in-store rep. that gave us incorrect information and wrote the information wrong on the ticket, to receiving accepting part of the first of the order that came in, 2 totally wrong cabinets and 2 broken cabinets that the receiving department should of caught as package was very damaged. Took 4 weeks to get cabinets. Took 6 weeks to get replacement cabinets. Found out by looking on line there was a above the sink cabinet 24 " inch length which is a standard size, which in-store rep said they only came in a 15 " length. I told her I didn't want any 15" Width or length cabinets. Went ahead and purchase d the 24" cabinet and had it sent to the store and 2-18" x 30 decorative cabinets one ordered as a 18x30 with slates the other ordered 30x18 with slates. These were two of the types of cabinets I had mentioned that I wanted to the rep. These were special order, I also saw a pantry closet and waste basket / recycling center. I had the special order cabinets sent to my home. The following day I returned to Home Depot and spoke with the Hampton Bay Rep. whom relayed to me that Hampton Bay Reps are given no information on special order cabinets. I really find that information to be very important for them to have. Most companies I looked at had these cabinets in their standard line. The base cabinets were in and then the counter top people were called for measurements. I was told this would take 6_8 weeks. It took 7 weeks. After they put it on, then one of the three cabinets came in wrong. Both decorative cabinets came in as 18x30 which made them both vertical cabinets, when one was to be a horizontal for a microwave. The cabinet for above the sink came in correctly. It is now the first week of October. We purchased a new refrigerator and stove in hopes that with a smaller stove and refrigerator it would give us more room to move the stove so that it would set more in the center of the spaces designated for the stove and refrigerator. The refrigerator it worked though the base cupboard was now too small and the stove was still 3- 3 1/2 inches off to one side. We would have to not only replace the base cabinet that is between the stove and refrigerator and the cabinet on the wall that will hold the microwave, now replace a part of the cabinet. Between Nov. 1-13. Contact Ed the assistant manager of the store that works with the counter people three times. The final decision was that we entered into contact and all they could do is have a piece of counter top cut, we would have to pay for it and find someone to install it. As far as the other cabinets we can either place new orders or go online ourselves. The other base cabinet that needs a new counter top we could perhaps use any of the three pieces we have, two from the first cutting, then the one from this last cutting. He relayed some local shops that could possibly help us with this. After dealing for 9 months and Hampton Bay and the company Home Depot that sells the product I would never ever recommend using either of these companies. Hampton Bay who sends out damage d products and the incorrect products and the long long waiting times to receive products, then refusal to expedite product. As far as Having this product at Home Depot stores, I believe all one has to do is read just how uncaring they are to their customer s and how I'll trained their staff are.

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