Kitchen Craft Cabinets Reviews

Popularity:
#37  of 39 brands of cabinets

9% of customers recommend
1.5 of 5 stars 21 reviews with an average rating of 1.5
  • Very Satisfied
    1
  • Somewhat Satisfied
    1
  • Neutral
    0
  • Somewhat Unsatisfied
    2
  • Very Unsatisfied
    17

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Victoria, BC
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible company, horrible product"
We did our reno in 2010 and it took the cabinets all of 2 years to delaminate. Called Kitchen Craft, they wouldn't send a representative out to our house like they were supposed to, so they made us send a sample door in. When they did the "analysis", they said the warranty would not cover because it was water damaged. They actually said that it looked like we had a hot tub in the kitchen. The worst damage is the cabinet doors under the sink, but they designed the kitchen. They knew which cabinet doors were going to be by the sink. We have not done anything to void our warranty. Now I have to replace ALL my door fronts with another company because they won't replace. I've never been so disappointed in a company. Please shop elsewhere.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Iím so upset about my cabinets"
The finish on my cabinets was never right. I had them out once and the said thereís nothing wrong. My father had just died and I did not have the strength to addressEther recreational it. Now 2years later I look at cabinets and they look terrible. The rep Anne Aldridge was terrible to me and the company says they only deal with dealer. Do not buy these.


Date created: Name:
Location: Austin TX
Model/Style: Newhaven 5-Piece Charcoal Stain

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Finish/Worthless Warranty"
We renovated our kitchen in 2011 and chose Kitchen Craft's Newhaven cabinets in maple with a charcoal finish. Over time, the finish on almost every edge of the Shaker-style doors has worn off, so that what was supposed to look very modern instead looks very shabby--and not in a chic way. I have requested that Kitchen Craft Corporate and their local representative contact me to resolve the issue. Neither has responded. I purchased these cabinets in part because the company offered a limited lifetime warranty. The warranty is, however, very vaguely worded and my research indicates that when the customer asserts a warranty claim, this company routinely argues "Normal wear and tear". I can litigate the issue, and I may, but I'd really rather be doing something else. I couldn't be more displeased with a product.



Date created: Name:
Location: jameslivingston744@gmail.com
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Complete kitchen"
Our new kitchen was designed by Jaimie at the Regent location and with her assistance and Kitchen Craft's great products we are extremely satisfied. The scheduled installation went seamlessly and we couldn't have had a better experience. The installer was terrific. Thi is our 3rd kitchen by Kitchen Craft and if we ever need another, we'll return to Kitchen Craft and look for Jaimie's assistance.


Date created: Name:
Location: brooklyn
Model/Style: Semi Custom

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cheap"
The quality was horrendous. Shape up kitchen craft! I thought you were professional cabinet makers!


Date created: Name:
Location: Kingston, Ontario
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Ms. Jeanette Melo (Doug Edge)"
Cupboards look good. The service is absolutely deplorable. It took almost three months for them to complete a $ 5,000 job and it's still not finished. Customer service person, Michelle, in Winnipeg is rude and unapologetic. Run the other way.


Date created: Name:
Location: Windsor, Ontario
Model/Style: White MDF Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Awful"
Purchased what we thought we lovely white shaker cabinets as displayed at Naylor's showroom. What a disappointment. The paint on the crown molding is streaked in - smeared and smudged in many places. This cannot be cleaned and will always look smeared and smudged. They painted over scuffs and scratches as if they didn't care or were blind. Almost all the doors have scuffs on them as well. The quality is no where near what is shown in the show room. We would have better off purchasing Ikea cabinets


Date created: Name:
Location: Wayne, PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Major problems Kitchen Craft cabinet finishes"
Horrible issues with finish coming apart. After 3 yrs. company said 'water damage not covered under warranted' (huh?) I wrote the company follow up saying surely they would not sell me a product for under the sink that was not good around water. And I asked for replacement with something that will hold up around water. After some back and forth... They did send replacements for those that were damaged. We replace and within a year the same thing was happening. Now 5 years later not only the ones at sink but most of the surfaces are coming apart and look terrible. This was a major remodel and we paid top dollar. I am ready to go in again and fight for either refund or some cabinets that will hold up. Wondering if anyone out there still working on this and want to join forces?


Date created: Name:
Location: Iowa
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Hinges"
My daughter bought a very fine home which included Kitchen Craft cabinets. The cabinet hinges are starting to fail. The spring hinges are not closing properly. The cabinet doors will not remain close. I have tried to contact Kitchen Craft support through their website (contact us) and they refuse to respond to my concerns. Are they out of business?


Date created: Name:
Location: Denver, CO
Model/Style: Lexington

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Finish Work on Kitchen Craft Cabinets"
We have had endless issues with our Kitchen Craft cabinet finishes. Straight from the factory our white Lexington cabinets showed up with blue glue on the outside and inside of the cabinet boxes, black marks in the paint, scratches in the doors, dirt painted into the doors, gouges in the finish, warped doors, split doors and more. In a few cases, we asked for replacement doors and the replacements came in looking even worse than the original. This happened for one door four times! We are very sad we chose kitchen craft - we expected better quality. In addition, I have written to their customer service twice, with no response.

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