Kraftmaid Cabinets Reviews

Kraftmaid
Popularity:
#25  of 39 brands of cabinets

27% of customers recommend
2 of 5 stars 173 reviews with an average rating of 2
  • Very Satisfied
    42
  • Somewhat Satisfied
    6
  • Neutral
    4
  • Somewhat Unsatisfied
    18
  • Very Unsatisfied
    103

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Arden, NC
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Run people! You do not want these cabinets!"
There is zero quality control. Mine came in with 31 out of 38 defective doors. To make matters much worse, Kraftmaid does not stand behind the crappy quality and they bring new meaning to the word ignored! The Kraftmaid rep for Lowe's, Angie Harrison, is a joke and needs to be fired. My problems with my kitchen remodel have been going on since October 2018 and is still not resolved. (April 7, 2019) Don't get sucked in by their huge discounts. The old phrase, "You get what you pay for!" is so true. These cabinets are such trash.


Date created: Name:
Location: 48009
Model/Style: Bathroom

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Total garbage"
Ordered 3 bathroom base cabinets and one over the counter linen cabinet. It took 5 weeks for delivery. The following day I had my cabinet guy to install them. He started with cutting the boxes and getting the cabinets out. I could not believe my eyes when I saw the conditions of the cabinets. 3 cabinets where broken beyond repairs. Had to pay the guy for his 1/2-day work (he did not work since could not use the cabinets). called the place where I bought them from and was told wait another 4 weeks for the replacement. I tried to return them, however, was told I could not! Kraftmaid products are garbage. I can not believe I ordered them despite of all the terrible reviews. garbage, garbage, garbage


Date created: Name:
Model/Style: coca glaze kitchen and bath

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Look elsewhere"
Don't buy Kraftmaid cabinets. I bought $18K worth of cabinets and here are the reasons: 1) 2 Cabinets came damaged in shipping. I blame this more on their packaging than the shipping company. The cabinets that were damaged had large heavy drawers that should have been removed and put in a separate box. They replaced 1 cabinet for free but I had to wait an additional 3 weeks. They sent me a repair kit for the other cabinet. 2) They Sent the wrong cabinet doors. Still waiting after 3+ months for the correct cabinet doors 3) The crown molding trim they sent is warped and the finish is cracking in places 4) I had a run of cabinets greater than 8 feet and they only sent me 8 ft crown molding pieces. Needed to order a 10 ft piece to eliminate a seam. This may have been my designer fault. 5) Some of my doors do not align. They provide screw points for the hinges but there are alignment issues for door bottoms and tops. I have adjusted doors to their max positions. I may end up drilling new hinge mount holes on the cabinet frame. 6) This may have been my home depot designers fault but they sent me the wrong size over the fridge cabinet twice. I ended up having to add a 3 inch spacer to make up the difference where I probably should have waited for the right size cabinet (waited for the 3rd time) Basically you are paying a lot of money for a poor product with poor execution. I am the home owner doing the work myself. If I were a professional maybe they would have treated me different. If they treat professional the same, how could they ever complete a job on time?



Date created: Name:
Location: Dandridge tn
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Warped doors"
I redid my kitchen two years ago and the cabinet doors have warped so badly that they look like they are falling off the wall.


Date created: Name:
Location: CT
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"The Cheapest Cabinets and They Dont Stand Behind Guarantee"
Our cabinets are literally melting next to our induction cooktop and they have not come to replace. The rep came here with the horrid installer that the builder required us to use. Nothing has been done to replace the cabinets. They sent someone to repair who said they are unrepairable and need replacing. Disgusting


Date created: Name:
Location: 34209
Model/Style: Vanity Linen

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Pealing Cracking Finish"
First let me say I have used Kraftmaid Cabinetry in the past with stellar results. Having said that, the recent purchase of a Vanity Linen cabinet has turned out to be very disappointing. Not even a year old and the paint is pealing and cracking on it. Even more disappointing is Kraftmaids customer support. They told me "It has been determined that the issues you are experiencing are due to normal wear & tear" Do yourself a favor: Steer Clear


Date created: Name:
Location: RI
Model/Style: Deveron

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Overall good, but..."
Deveron in dove white. Generally good: construction seems quite solid, hardware very good. However, Do not buy their toekick panels, they are complete garbage. It's just thin MDF that will not withstand the first tap of a shoe, and the first time you mop they'll soak up the water and warp and bubble up. It's really outrageous that Kraftmaid would foist such utter garbage on their customers--there's literally no way these won't go bad on you in a matter of weeks. Disgraceful. Just have your contractor construct toekicks out of 1x__, of course then you have to buy the paint from Kraftmaid in order for it to match. Dumb.


Date created: Name:
Location: District of Columbia
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Good cabinets but poor delivery"
Fortunately our kitchen rehab contractor had to deal with KitchenMaid people but they failed to deliver 2 cabinets the right size making for a 4 week delay, then they forgot 2 cabinet doors making for another 2 week delay. There is something wrong with this company's delivery system and the orders they have to fulfill. On the other hand the cabinets are fine, but mostly because our contractor knew what he was doing putting it all together.


Date created: Name:
Location: Michigan
Model/Style: Pebble gray

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Pebble gray Cabinets horrible quality control"
Issue one filler strip ordered 93 inches actual measurements upon delivery 88 1/2 inches second issue unboxed cabinets 30 inch upper box in perfect condition, cabinet was dropped and damaged before boxing. still sent to customer third issue in ongoing issue with craftmade paint quality on cabinets Horrible quality every kitchen I've done in the last two years has had more than half of the doors replaced due to quality issues but no worries about the contractors time/Days to replace cabinet doors on multiple occasions


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible, Horrible, Horrible"
Cabinets were delivered with several areas of damage that clearly occurred during production as well as a significant amount of shipping damage. Kraftmaid did not provide an acceptable or timely resolution plan. The store I purchased them through ultimately had to step-in. My two-month kitchen project has turned into a four and a half month to five month project - with no kitchen - because Kraftmaid was not able to provide a quality product. Save yourself significant headache and buy something else. I understand that Kraftmaid was once an independent with a strong reputation for quality at a reasonable price - that is why I finally decided to purchase them. At some point, Kraftmaid was purchased by Masco and is now part of a large corporation. The Kraftmaid of today does not reserve the reputation the Kraftmaid of many years ago earned. Could not have been a more disappointing nightmare of an experience. Garbage.

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