Kraftmaid Cabinets Reviews

Kraftmaid
Popularity:
#26  of 40 brands of cabinets

26% of customers recommend
2 of 5 stars 185 reviews with an average rating of 2
  • Very Satisfied
    43
  • Somewhat Satisfied
    6
  • Neutral
    6
  • Somewhat Unsatisfied
    20
  • Very Unsatisfied
    110

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: McMurray, PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Quality Control Dept. Does not exist!"
Decided to order new doors for our Kraftmaid cabinets... wanted to change out the style & overlay. No big deal, right? Wrong! At least 2/3 of the doors have come damaged. Kraftmaid has been great with sending replacements, but as it keeps turning out, the replacement doors need to be replaced as well. I truthfully don't know how they are making any money by having to replace door after door after door. Months without doors on cabinets with a 2 year old is maddening! Quality Control is a joke... never again will I purchase from this company!


Date created: Name:
Location: Ohio
Model/Style: Belmont maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor door build quality."
Just bought a house. When my wife and I looked at it the cabinets they where a huge selling point. We have lived here three months now and One pantry door broke completely off and the other one is starting to do the same thing the connections are terrible no glue only two little staples and 2 inches of tongue and groove. The cabinets were installed in 2015 and were not purchased by me so since Iím not the original owner theyíre not covered under warranty, even if they were they donít make the style or this color anymore so thereís nothing they could do anyway. This company obviously does not stand behind their warrantee or their product. And it is not a quality product. Stay as far away as possible. Thereís no way if I was remodeling my house that I would choose this company you will be left hanging when your door start falling off


Date created: Name:
Location: Overland Park, Kansas
Model/Style: Montclair Oak

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Tested my patience and DIY skills"
I previously built a home and 20 years later totally remodeled that same kitchen courtesy of a nearby professional kitchen cabinet supplier. Thus I know what it costs in time and money to do such a job. Remodel of my current retirement home kitchen was I believed way too big a job and price to go the custom kitchen cabinet route again, so I decided I could save by using Lowe's to supply and install cabinetry and countertops and I would DIY everything else. Price seemed right after all the discounts were applied so we started the job on 27 Feb 2019. Cabinets arrived on 17 April and install started mid-May. One feature of the design was an appliance garage integrated into a complex blind corner. It arrived broken and the Lowe's installer would not put it in. I Ordered a replacement, but Kraftmaid called me and said they stopped producing that item at the end of April and would not send a replacement. Same went for operational ends on two cabinets that Kraftmaid said they would no longer make, even tho they were shown available at the time ordered...Now my design was seriously compromised and my better half was really pissed and I was regretting my decision to do the job this way. The Lowes designer, installer, and I came up with work-around solutions and was told we were 4-6 weeks away from delivery of replacement items needed to make the design look something like intended. So we waited and waited some more. Same goes for wrong door style and opening direction sent on several cabinets and also one wrong size cabinet and wrong size shelves in others. Finally got it all by end of June and installed by July 4! My gripe is with the lack of Kraftmaid order fill accuracy, delays in shipping replacement items, and inaccurate computer design information; and not with Lowe's design staff or subcontracted installers. These issues turned what should have been an enjoyable retirement project for me into a total Pain. At least the kitchen now looks good, works good, and was within my budget. Sure wish I had found these reviews beforehand and had gone with a different manufacturer....



Date created: Name:
Location: Redmond, WA
Model/Style: Canvas with cocoa glaze

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Took Time But Satisfied"
Finally finished our kitchen remodel. We did run into issues concerning several of the doors (the finish on the corners allowed you to see the seams) but KraftMaid replaced all of them without question. Overall, very happy. I would, however, advise KraftMaid that they should review their kiln drying process. I believe this may be the culprit on the door joints. The number of doors replaced must really hit their bottom-line. also, the majority of complaints I have read are really the result of the remodel project coming to a stop pending the arrival of replacement parts. So best to get a tight control over the QC to reduce this issue.


Date created: Name:
Location: Canada
Model/Style: Kitchen

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinets"
Do not under any circumstances buy kraftmaid cabinets. They fade horribly and there is no support


Date created: Name:
Location: Colorado
Model/Style: Montclair maple square

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Montclair maple Painted canvas with a cocoa glaze"
The cabinets were installed in April of 2015. This is December of 2018 and I have been noticing problems since a little over a year after installation. The installation was perfection from Lowe's. The problem is with the cabinets. The pain is cracking all over the place and the decorative trim is hideous and not holding up. It was beautiful right after installation. I would not recommend Kraftmaid cabinets. They just don't hold up.


Date created: Name:
Location: Minneapolis MN
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Persistant Quality Issues"
I can't express how sad I am to have to write a negative review of another professional company. I've ordered multiple kitchens from KraftMaid and won't be able to any longer. Others need to know they need to monitor quality and consistency if you order Kraftmaid cabinets. The latest kitchen has had the following issues: The quality of the woodworking and joins has resulted in a cracked door. I noticed this before installing it and they said they would ship a replacement. They did and all seemed good (errors happen and they were fast to respond). The replacement had the exact same problem (see photo). They said they would make another door and this time review it before sending it but could not estimate how long it would take to build it and review it because at each step along the way they would have to start over if it was defective (implying it is not a normal thing to review quality at each step). The client has been months without a final kitchen and they still can't tell me where the door is. On the same project, I needed a replacement 12" door. Kraftmaid made an error (again, not a big deal, we all do) and shipped us a 15" door by mistake. I called them and they apologized for the error and said they would ship me another one. Another two weeks go by and I get another 15" door. They told me they made an error again and would ship another door in a few weeks.


Date created: Name:
Location: High Point, NC
Model/Style: Geneva Maple

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Horribly Disappointed"
I paid a quality price for CrapMade cabinets. $13K of disappointment. All my savings, I will never be able to do this again. We gutted my kitchen and totally rebuilt it using Kraftmaid cabinets because I thought they were a premium quality source. Every piece that was stamped with Kraftmaid was perfect. All the other pieces (a lot of pieces) were poorly constructed and poor materials as well as damage. Damage was not made by the shippers. The boxes were undamaged. I do not know if Kraftmaid outsources their business, but they need to be aware that this is affecting Consumer Confidence. I notified Home Depot and they communicated my disappointment to Kraftmaid which never bothered to follow up with me.


Date created: Name:
Location: Winchester, TN
Model/Style: Lowes

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"My Kraftmaid cabinets have been nothing but problems."
This Cabinet Install from lowes is going on 7 Months now. And not finish in site. The shipped half of the cabinets with out doors, and now they cant match the colors. What a POS they are. I wouldn't piss on this company if it were on fire. They cost more than custom made cabinets, so please, go buy custom made quality cabinets and be happy in the end. Or, spend just as much and be miserable.


Date created: Name:
Location: Fortson
Model/Style: Vantage Line

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Nightmare experience!!"
We just opened a brand new kitchen and Bath Gallery in 2017. We brought the KraftMaid Vantage line into our gallery because we had KraftMaid cabinets installed in our home in 2007 and love them. They were a great quality and have lasted over the years so we felt this was a good line to bring into our gallery. I made the mistake of not looking at the current reviews on the web, google, Facebook etc. We ordered our first two kitchens for clients in January of this year (2019). After 4-5 weeks we received the cabinets. When we opened the orders both orders had 8-9 cabinets with chips, cracks in seams, glaze sloppily applied across doors and in one kitchen the doors were too small and therefore leaving a large gap between the doors. We immediately took the steps to re order the damaged cabinets. We finished the kitchen remodel for our first clients before the new doors even came in. Our clients had to wait 2 months for the new doors to come in because our rep told us it had to go through Quality Control to ensure the same issues did not occur. The manager also called our client and told her that they were going to reimburse us for the labor we had to pay to the contractor to go out a second time and reinstall the doors. This did not happen. Once the replacements arrived today on 5/7/2019 we received 6 that were damaged with cracks in the doors chipped paint etc. So the quality control that we waited 2 months for obviously isn't much of a quality control sounds more like KraftMaid can't deliver what they promise or advertise! So now we are left back at square one trying to figure out how to explain to our poor client that their cabinets are again damaged. I have asked to speak with our rep's manager, I have even called him twice and left messages and he has yet to return my phone call or even take the time to email us to explain how KraftMaid is going to make this right. On the second kitchen that we ordered and also had to order replacements for damaged doors and faceframes, these cabinets arrived and surprise surprise 6 of these came in damaged AGAIN and the doors that were made to small the first time were again made the same exact size leaving a gap in the middle. At this point this situation has become a never ending nightmare. We will no longer sell this line because it is obvious why they are having all of these bad review written. KraftMaid has gone down hill over the years since we first installed them in our home. They don't seem to care that these reviews are written because they keep on pumping out bad quality and can't seem to get it under control. If anyone is looking for cabinets do not invest in Kraftmaid, it is not worth the headache of trying to fight with the company because I have yet to talk with anyone who is able to fix the problem or seems to even care that the quality is coming out so poor. I have tried to attach pictures to this message of the poor quality we received but for some reason it is not allowing. If you are looking for a good quality cabinet that is semi custom and has great customer service, try Starmark and save yourself the headache!

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