Kraftmaid Cabinets Reviews

Kraftmaid
Popularity:
#24  of 39 brands of cabinets

28% of customers recommend
2.5 of 5 stars 166 reviews with an average rating of 2.5
  • Very Satisfied
    42
  • Somewhat Satisfied
    5
  • Neutral
    4
  • Somewhat Unsatisfied
    17
  • Very Unsatisfied
    98

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: District of Columbia
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Good cabinets but poor delivery"
Fortunately our kitchen rehab contractor had to deal with KitchenMaid people but they failed to deliver 2 cabinets the right size making for a 4 week delay, then they forgot 2 cabinet doors making for another 2 week delay. There is something wrong with this company's delivery system and the orders they have to fulfill. On the other hand the cabinets are fine, but mostly because our contractor knew what he was doing putting it all together.


Date created: Name:
Location: Michigan
Model/Style: Pebble gray

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Pebble gray Cabinets horrible quality control"
Issue one filler strip ordered 93 inches actual measurements upon delivery 88 1/2 inches second issue unboxed cabinets 30 inch upper box in perfect condition, cabinet was dropped and damaged before boxing. still sent to customer third issue in ongoing issue with craftmade paint quality on cabinets Horrible quality every kitchen I've done in the last two years has had more than half of the doors replaced due to quality issues but no worries about the contractors time/Days to replace cabinet doors on multiple occasions


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible, Horrible, Horrible"
Cabinets were delivered with several areas of damage that clearly occurred during production as well as a significant amount of shipping damage. Kraftmaid did not provide an acceptable or timely resolution plan. The store I purchased them through ultimately had to step-in. My two-month kitchen project has turned into a four and a half month to five month project - with no kitchen - because Kraftmaid was not able to provide a quality product. Save yourself significant headache and buy something else. I understand that Kraftmaid was once an independent with a strong reputation for quality at a reasonable price - that is why I finally decided to purchase them. At some point, Kraftmaid was purchased by Masco and is now part of a large corporation. The Kraftmaid of today does not reserve the reputation the Kraftmaid of many years ago earned. Could not have been a more disappointing nightmare of an experience. Garbage.



Date created: Name:
Location: Maui, HI
Model/Style: Rustic Dakota Alder

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible quality control"
Irrespective of the fact our Lowe's KD agent ordered a distressed finish we didn't want, the quality control is just awful. Doors a drawers dont match up and cane be adjusted. "Repairs" to upgraded furniture grade sides look like a 3 year old scribbled on them, sloppy wood dough, opened knots you can see all the way through. After 10 weeks it all has to go back. Not replacing 50 + fronts. So, so disappointed.


Date created: Name:
Location: Sylvania, OH
Model/Style: Merilad

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Awful cabinets, more awful customer service"
Ordered new cabinets for my newly being built home, the cabinets were 1 week later than the date on the invoices, 1 vanity case was water damaged. and each of the cabinet joints were showing light. was told this will straighten out in 60 days with house conditioning or will get replaced. 60 days later most were the same or worse, the rep came to look at it and is was willing to replace 6 of the 14 doors, although the others were as bad too! Never again! if you want your new cabinets to look like nice, order at your own risk.


Date created: Name:
Location: Conroe, Texas
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Kitchen disaster"
I am retired and was trying to build my daughter her dream kitchen, before giving her my house. But, that dream has turned into a nightmare because the order got screwed up by the condescending customer service people at Lowes, then by KraftMaid; who shipped us the wrong pieces. We had three walls of cabinetwork to install. The installers got into the installation, only to discover that what we had wasn't going to work out. The refrigerator was going to end up sitting in the middle of a door (!) because KraftMaid just shipped stock cabinets to us. They threw up their hands and left us to complete the project, ourselves. When we went back to Lowes, to try and straighten out the problem; we were now dealing with different condescending service "advisors" who could have cared less if we ever got our problem fixed. The problem, now, is; we're stuck with having to deal with Lowes in order to complete the project. But, we're going to have to pull almost half the pieces of cabinetwork, that we've already paid for, out; and pay more money to replace them with the right stuff that should have been ordered.


Date created: Name:
Location: Virginia
Model/Style: Granite Vanity Top

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"There is no service"
Ordered a two vanity bases with a granite top for a bathroom December 16 2017 from Lowe's. The top was purchased with back and right splashes. The right side splash was not in the box. I noted it to Lowe's who said it was in there but when I checked a gain, returned to the store they got on the phone to Kraftmaid and complained. .. Nothing happened. No Part. I waited over a month. I returned to the store in the spring of 2018 for a second time. We did the same thing. I was standing there through the call process of Lowe's salesperson talking to Kraftmaid managers, nothing sent. Yes... a third time, July 2018 same as above calls were made for an 1 ˝ hours drilling into Kraftmaid managers and accountants showing I ordered the part. No side splash as of Sept 8. No letter of acknowledgement of a problem. Lowe’s sales have done everything I have asked. They made the calls with me right there. But Kraftmaid, clearly has management in place who don't care. I paid for a side splash, they didn’t send it. I can't match this granite it anywhere else. Order received Jan 18 and not complete Sept 18. If you are thinking of purchasing from this company - RUN. Run while you can!


Date created: Name:
Location: Utah
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst quality ever. Stay away from Kraftmaid"
I purchased $16,000 in kitchen cabinets. They were delivered more than a week later than stated at time of purchase. Upon receipt of the cabinets, several were damaged. The damage did not occur in transit, as it was obvious Kraftmaid simply painted over all of the damage. Although they were willing replace 7 cabinets and an island panel, the project was delayed another 7 weeks. I would never recommend Home Depot or Kraftmaid.


Date created: Name:
Location: Chicago, IL
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Better than average, but zero warranty"
You get what you pay for, and these cabinets were 30% less than two quotes from specialized cabinet makers. The product is theoretically high-end, with nice finishes and color choices, soft-close doors, lots of custom options, etc. But when a joint on a glass door cracked along the seam only months after installation and I wrote for a warranty claim, I received a form letter telling me that the product is not covered by "normal wear and tear". Follow up resulted in zero response. I am a lawyer, and if a client came to me with this case, I would recommend litigation, since that response is plainly a breach of warranty and inexcusable.


Date created: Name:
Location: NC
Model/Style: Hayward

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great experience"
I am surprised to see so many bad reviews in this website. I had a great experience. They even replaced front doors that were damaged by other workers. I am super happy with how my kitchen looks. I ordered it through Home Depot, and my kitchen designer, Bob, happened to be an engineer, so was very knowledgeable of the building code regulations. I had a great experience and I really recommend this product.

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