Medallion Cabinets Reviews

Medallion
Popularity:
#21  of 45 brands of cabinets

35% of customers recommend
2.5 of 5 stars 56 reviews with an average rating of 2.5
  • Very Satisfied
    18
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    32

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Greenville, SC
Model/Style: Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Medallion warranty"
We purchased maple kitchen cabinets through a kitchen designer. The finish on the doors of many of the cabinets has worn off so I finally contacted the kitchen designer who put me in touch with a Medallion rep. He came to the house, took pictures and said he thought there would be no problem at getting replacement doors. 2 months later I was notified that this "wearing" is considered normal "wear and tear". I also have the same cabinets in a family room downstairs and they have been barely used, but the finish has worn off those as well. Having followed cleaning instructions (which basically say just use a soft cloth and warm water to clean) I am just disgusted with the decision to not replace these doors. Oh, they are sending me a spray can of touch up for the doors. If it works like the touch up kit that came with the cabinets at time of purchase, I won't be using it. Made the problem look worse, not better. I had hoped buying American made cabinets would mean something if there was ever a problem. I guess it means I should have bought my cabinets at Ikea...


Date created: Name:
Location: Omaha
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Marginal quality with absolute worst customer service"
I agree with comments from those who say avoid Medallion and it's parent company Elkay like the plague. Was hoping made in USA was the treat. The trick was on me. Go elsewhere no matter the cost.


Date created: Name:
Location: Martin, Ohio
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Construction quality lacking"
I am a skilled DIY and used to work in a custom cabinet shop. The construction of the overall cabinets are typical production shop construction- staples, laminated particle board etc. The toe kicks however, were so poorly and slip-shoddily put together, 3 of the 15 cabinets had broken and fallen apart during shipment. We ended up rebuilding all of the base cabinet toe kicks.



Date created: Name:
Location: United States
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Thrilled as a homeowner and as a dealer"
I have been selling Medallion Cabinetry for nearly 8 years now and I have absolutely nothing but the best things to say about the line. The quality of product, timely service, and value have been unsurpassed by any other brand in my 12 years of cabinetry experience. But my experience is not limited to selling the product, I actually purchased their cabinetry for my last home and was very happy with the quality of product and the price point. I am looking at building again and I am absolutely going to put Medallion cabinetry in my next home. For what it is worth I have a solid 5 star rating... and most of my clients who have reviewed my services also purchased Medallion cabinetry...


Date created: Name:
Location: Ashland, Ohio
Model/Style: Yukon

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Do not buy from this company"
Terrible customer service doesn't begin to describe it! 8 weeks for an answer from the reps. These cabinets are 8 vertical panels held together by 2 horizontal top and bottom pieces. They expand so badly that your doors that face each other can't close. The ends stick out spring, summer and fall. Thousands of dollars spent for horrible results. And the company just doesn't care.


Date created: Name:
Location: Naperville
Model/Style: Cherry Finish Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Paint started coming off"
We bought Medallion cabinets from Menards in Naperville, Illinois in Dec 2004. about 8-9 years later the paint started coming off on several of them. We have contacted some one who came several months ago and came and took couple pictures and have not heard from them since. I would not recommend this product line as they do not stand by their products even though they state that they have a lifetime warranty, they just say it to sell their products. Super unhappy.


Date created: Name:
Location: Illinois
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Poor Quality"
We purchased the top of the line Medallion kitchen cabinets through our local Menards. That was in early December. It is now March and we are still waiting to complete our kitchen. There were many defects in the doors and some of the cabinets. One cabinet has been reordered for the third time now. It is the cabinet over which my new microwave will be attached so the microwave has been sitting here all this time and not installed because they cannot make a decent cabinet. Doors that had to be replaced had scratches, small gouges and imperfections. One cabinet had a mark from a saw that made gouges in it and it was just finished off as though nothing had happened to it. I doubt they will provide any compensation for all of the extra time my contractor has spent here. We will soon be remodeling our bathroom and will not go through Menards or buy any Medallion products.


Date created: Name:
Location: Monee,IL
Model/Style: Premium Choice

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not so top of the line."
I am DIY person who has installed previous cabinets. When Menards advertised a cabinet in the showroom they showed me the type of cabinet I was supposed to receive. Naively I placed the $12000 order for these cabinets. It took an excess of amount of time to receive them. After installing 4 of the upper cabinets I noticed the doors weren't closing softly like the showroom models. I later learned from the salesman that these cabinets have an optional soft close hinge. This was never explained to me when I ordered these cabinets. The salesman also noted that he didn't realize that this was an extra feature. He contacted the Medallion sales representative and was told he could do nothing to rectify the mistake. I am still waiting for Menards to contact me about this issue.


Date created: Name:
Location: Denver, CO
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Buyer Beware"
In less than a year of having Medallion painted kitchen cabinets installed, the finish began flaking off. The manufacturer agreed to replace some doors and a drawer but as additional ones have failed (12- 14 months after install), the manufacturer has refused to help. At first, they claimed water must have gotten on a seam on the cabinet door under the sink. Then they said "install error". Now they say it's a user problem. I'm not sure how two middle aged people with no kids who don't use the kitchen all that much can cause paint to flake off cabinet after cabinet as well as the side of cabinets boxes. Our Home Depot stock cabinets in the laundry room (lots of water and temperature fluctuations) have held up well for 6 years! We signed a waiver that said small seams might show up but we didn't sign anything that said the paint will come off at those place. We are so disappointed in these cabinets and, just over a year since our kitchen remodel, we're already considering what we'll have to pay to have the cabinets properly refinished.


Date created: Name:
Location: Jax, Fl
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"The price was very good"
This review concerns their Schuler brand available thru Lowes. The price was very good in comparison to the prices of other "big box" brands. The cabinet finish and build quality is excellent with no imperfections at all. These were installed in March. I highly recommend you check these out if you are considering purchasing canbinets thru Lowes or hd.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"P.O.S."
All of the doors weren't even lined up straight and there were big gaps between each door.


Date created: Name:
Location: Chalfont, PA
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Previous Review..."
As is the case most often, there is never a follow up to reviews that are not in good taste. Being the local pa rep, I would just like to say that Medallion did in the end replace the entire kitchen mentioned from Pennsylvania (Cherry Pecan). In a completely different finish that was to the homeowner's liking. Medallion has always been a great company to represent and continues to be a superior cabinet in the industry. I have been extremely happy with the support to me as a rep and continue to do my best for all my customers who partner with Medallion. I would also just like to say, please be careful what you post as these comments exist forever and can hurt business and the well being of others in the long run.


Date created: Name:
Location: Evansville IN
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Maple Pearl"
Just got our cabinet a couple of weeks ago, not even fully installed yet. Mostly of good cabinetry, it does take 3 weeks to delivery. I have several issues. Our representative just blows them off. From the looks of things it will do no good to contact the company. First of all they were not as white as the sample, almost pink at times, (Representative said he could do nothing about that) bead board panels had white in the groves where finish did not get into (his answer was to scrape it out so it does not show) I might add, I have 5 panels and they were not cheep, bad miter corner (he says just turn it upside down you won't see it) Rough cut edges (he says that's just where they saw) Now does this sound professional to you? After other reviews I am concerned. It may be the warranty is only as good as the seller! You be your own judge.


Date created: Name:
Location: Tennessee
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"If you're considering buying these cabinets...DON'T!!!"
If there was an "extremely unsatisfied" rating, Medallion definitely would be getting it because, as another reviewer stated, the quality of the finished product doesn't come close to their samples or pictures and their customer service is absolutely horrible. I've been trying to work through Medallion's area sales representative for four months to get the problems resolved with my top-of-the-line cabinets. My emails and voice mails go unanswered, so I have to do followups. I've asked for a customer service representative to work with but haven't been successful in getting past the representative. Based on my experiences, Medallion wants to project its cabinets as high quality but doesn't want to do the work to meet high quality standards. Their handling of customer complaints (or lack thereof)shows their disregard for their customers and is an evasive action to not take responsibility for not meeting the expectations that they give customers.


Date created: Name:
Location: San Francisco, CA
Model: Lancaster

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Medallion cabinets from independent supplier beat the big box stores"
I completed a kitchen remodel two years ago, and a major part of it was new cabinets. After looking at several brands offered through big box stores, we ended up going through a local supplier and purchasing Medallion cabinets. Things I liked were that the price was actually a little better than the big box stores, we had more options ordering, and rather than having them delivered to our house, they were shipped to the supplier, and our contractor was able to go pick them up right when they were needed. I haven't had to do any repairs, although we did need to order one piece of trim when we made a slight design change in the middle of the job. We were able to have the new trim shipped out in about a week. I'm very happy with these cabinets, and not only would, but have, recommended them to friends. If I had to do it over, I'd go for Medallion again.


Date created: Name:
Location: Anchorage, AK
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"self"
My Maple cabinets with a white pearl glaze are delamiating. They feel like they were stored in the rain. The are not even 5 years old. I can't get anyone to honor my warranty. The business that I bought them from it no longer in business.

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