Consumer Reviews of Merillat Cabinets

Popularity:
#26  of 39 brands of cabinets

26% of customers recommend
2 of 5 stars 56 reviews with an average rating of 2
  • Very Satisfied
    13
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    4
  • Very Unsatisfied
    37

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Shepherdstown, WV

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Merillat doesn’t care if your cabinets match"
I ordered Merillat cabinets for my kitchen and 2 bathrooms. They were installed in my new house and when I first saw them, I asked the builder why are the lowere cabinets the correct color and the doors and drawer fronts pink? Thus started my quest to get it corrected. Company sent a person out to look. She decided there was no difference, so too bad. Merillat is only interested in happy customers until cabinets are delivered. Then they don't care. They did offer to sell me new doors and fronts so "maybe the next set will match"...what a deal...buy more from them to fix their problem. Never buy Merillat cabinets! Never.


Date created: Name:
Location: Phila, PA
Model/Style: Masterpiece

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Stay away from Merillat and Masco"
Within the first year, my painted cabinets were cracking and peeling on several doors and drawers. They replaced the problem doors and drawers but said they weren’t fixing anymore if more problems arose. Same doors and drawers that were already replaced started peeling again after 3 years. To get out of their warranty they will blame you by calling it neglect and water damage. It was a bad paint job from the beginning. Ended up taking them to court and won. Didn't get the full judgement enough though to fix the problem. Nothing but a big headache


Date created: Name:
Location: Livingston County, MI

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Quality, Poor Customer Care"
I ordered Merillat cabinets for my kitchen remodel on February 23, 2018. They didn't arrive until the first week of April. Out of the shipping carton, one wall cabinet had a nail popping through the side with doors so mismatched that a child would have noticed it. Another had a gouge out of the side and another had veneer damage on the top and bottom. The face of one of the drawers had several scratches in the veneer and the face of the sink front had something protruding from it. Also, a 3" spacer was manufactured backwards from what was ordered. Replacements for all of these were ordered on April 13, 2018. They arrived on May 1, 2018. We unpacked the first four of the five boxes... a "new" cabinet door was busted in two places, the veneer on another was damaged on the top and bottom, the 3" spacer piece was hanging off it is structure and the drawer face they sent to replace the one with scratches is not from the same wood or finish. We didn't bother to open the fifth box. I just spoke with the Merillat representative, which was a big waste of time. First, he blamed the problems on the shippers just not caring about the product, then he tried to tell me these were just cosmetic problems. Then, he had the audacity to tell me that this wasn't really delaying my kitchen. He refused to pass me to a supervisor after admitting to me that he had no authority. And, there is so much more that was wrong with this conversation. Suffice to say, I am not paying for these cabinets and looking for another manufacturer. Merillat used to be a highly regarded, high quality family owned company in Adrian, Michigan but since selling out to MASCO, they just don't seem to care. I had Merillat cabinets for 20 years and I loved them. But no more Merillat for me.



Date created: Name:
Location: New Jersey

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not environmentally friendly"
For those conscience consumers who care about the environment, Merillat is not your brand. If any damage happens to any part of the wood (no matter how small) Merillat will not sell replacement parts. Instead they tell you to dispose of the drawer, cabinet, etc and to purchase a new one. I had the side of a wood drawer frame separate from the from the front side of the frame. I was told to purchase an entirely new drawer. Even though they have a warehouse of these parts, they don't sell them. When I pointed out that was not a sustainable business model for the environment, throwing away an entirely good drawer with all good parts but one, I was told to make it into mulch....you can't mulch treated and painted wood. In any event, this company has alot of waste and little concern about environmental sustainability. The phone call with the representative was disheartening. I was told, "well if you care about the environment why did you buy wood, why didn't you buy plastic?" Ack! Like plastic is a good choice! And even if I did, they'd be telling me to throw out the plastic drawer and buy a new one! This company doesn't have a clue or a care about the globe. So the cabinets may look nice but they are part of the problem and not solution. With so may businesses that care about the planet and eco-friendly and environmentally sustainable approach to their business models to choose from, I'd suggest searching elsewhere than Merillat who is only concerned about sustaining their profits.


Date created: Name:
Location: Peoria, Illinois
Model/Style: Natural cherry

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Finish has not worn well"
Natural cherry have beautiful finish showing multiple grains/heartwood. Unfortunately, the finish has not worn well and is peeling in several places. We have used mild cleaners and it has not helped. Why a company does not put a finish to last is beyond my comprehension. Take the xtra step to insure longevity.


Date created: Name:
Location: East Haven, CT

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Delivery and Service"
I suggest you avoid this company at all costs if you are in the market for new kitchen cabinets. We paid over $17K for cabinets - most of which were delivered on Dec 12. 6 boxes consisting of 2 cabinets plus multiple trim pieces were lost in transit. Our kitchen retailer could not get a a straight answer out of Merillat for weeks. I tried calling customer service. After numerous attempts and over 15 minutes on hold, I spoke to a woman who told me I had the wrong Merillat customer service group - but she would insure that someone called me back. Never happened. Before the holidays we were told by our retailer that Merillat could not locate the boxes and new cabinets were being made and would be delivered the first week of January. Today he found out it will now be the 12th of January. This company is terrible to deal with and provides little truthful information to its customers. We are tired of their incompetence! We are now without a kitchen for an entire additional month.


Date created: Name:
Location: Union Dale, PA
Model/Style: Kitchen cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Inherited them when we bought the house"
They look great from the front, doors are solid wood. Finish isn't great, greasy corner handprints and when I try to clean it the finish wears through. House was only 10 years old when we moved in, most of the plastic brackets for sliding shelves were broken and had to be removed because the particle board wouldn't support new screws. Bottoms bowed in two cabinets cheesy paper laminate coming off sides of upper cabinets, and drawers had to be fixed multiple times. Really happy to replace them. Would never recommend this brand


Date created: Name:
Location: La Crosse, WI
Model/Style: Kitchen cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality with very expensive parts"
I bought a house with Merillat cabinets installed a couple years ago. The drawer sockets are a poor design and are failing at the rate of a set every month or so. While other manufacturers sell their sockets for about $5 a set Merillat forces you to go through their dealers and buy a $30 set of replacement tracks to fix the situation. Poor engineering, lousy support, and greedy "dealers" leave me unable to recommend Merillat cabinetry.


Date created: Name:
Location: Chicago, IL
Model/Style: White Bay

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Pure Junk"
If my cabinets are any indication of Merrilat's quality... Do not buy anything from them. Falling apart, cheap junk with NO support from the company.


Date created: Name:
Location: Southport, NC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Laminate has come off of 2 doors"
Our white laminate Merillat cabinets are only 5 years old. In that time the laminate has come off of 2 doors. On One the company said it was because of heat from stove therefore the warranty would not cover a replacement. Why would a company sell these kitchen cabinets if they do not tolerate heat from the stove? The second cabinet is a lower door not close to any heat source. I hope the company will stand by the product and replace the door.

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