Thomasville Cabinets Reviews

Thomasville
Popularity:
#34  of 40 brands of cabinets

18% of customers recommend
2 of 5 stars 70 reviews with an average rating of 2
  • Very Satisfied
    11
  • Somewhat Satisfied
    2
  • Neutral
    2
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    48

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

Read more about Thomasville Cabinets

Read consumer reviews of other Cabinet brands

Write a review

1234567Next >>

Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst experience ever"
So I received all of my cabinets damaged from thomasville about 2 weeks ago. All of them have some kind of problem, not one of the cabinets are useful. I have had these cabinets in my apartment for 3 weeks and they haven't picked them up yet. Thomasville offered me $500 to keep the damaged cabinets, why would I pay any money for damaged cabinets?! When speaking with their horrible territory manager, Kelly, she kept trying to make excuses for not doing a sight visit. Now she's blaming me for not communicating this with her. She is absolutely the worst sales representative I've ever spoken with. Do not buy these cabinets! They are crap and you will regret it.


Date created: Name:
Location: New York
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"No quality control"
The cabinets themselves are fine except they can't ship hem without them arriving damaged. So far I've received six shipments and still I don't have all the doors. It's been four months since the first shipment arrived. Waiting for the next one. And from reading other reviews this is par for the course. Don't do it.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Dee S."
The common denominator in most of the bad reviews seems to be where the cabinets were purchased. I'm not a fan of the big box stores when it comes to spending thousands of dollars. They sell and then wipe their hands of any complaints, sending the consumer to haggle with the manufacturer. Some people will argue that the stuff you buy from them is the same as sold elsewhere but I disagree. I think some manufacturers figure in the costs and make cheaper products exclusively for the box chain. Although it may be more expensive, research local contractors who will stand behind their work and the products they sell. The extra money may be worth the headache of dealing with the box store. If you are sprucing up to sell and want to keep things simple maybe the box store will save you money.



Date created: Name:
Location: Canada
Model/Style: Blythe Ash

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Interior Designer says run!"
Honestly, the very worst experience of my life -- and it was for MY own kitchen, to boot... Ordered through Home Depot (in Canada), in September 2018 and by mid-February 2019, I *still* do not have a kitchen to speak of... I was sent 3 wrong cabinets to house my stove -- all at about 6-week intervals -- while the cabs I did receive were crooked, broken, cracked or not stained evenly... The very worst quality and worst service. I was fully reimbursed 20 grand, which I know some people will say is great (I mean, it's the very least), but although I have been reimbursed, I *still* do not have a kitchen 5 months after demo, and now I am starting over with a new cabinetmaker... Cannot, in all honesty, ever recommend this company to anybody, anywhere, ever...


Date created: Name:
Location: Punta Gorda, Fl
Model/Style: Maple Coffee Glaze

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love My Kitchen"
My kitchen is now 8 years old. Overall, it still looks fabulous. The real test of quality is how it looks in 2, 4, 6, 8 or 10 years. This one passes the test with flying colors. The finish still looks great. We do not have a single bad hinge, drawer or drawer glide. Our style is timeless and we know that this kitchen will still hold up for many years to come. My neighbors just bought their Thomasville kitchen. Great service, great experience ... we are a Thomasville community. :) Would totally buy again.


Date created: Name:
Location: New York
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Multiple Issues"
Lets see they took forever first of all and 3 of the decorative side panels were not attached or in the box one set of cabinets didn't have the doors on them just the box. Several cabinets had cracks and many cabinets didn't have the finish on them. The moldings had multiple flaws the doors were crooked and then they built some joke of a corner cabinet that you can't even get a cereal box in or a mixing bowl or a can of shortening. They didn't put the roll out drawer in the cabinet for my cookie sheets and muffin tins. And here is a real kicker that mixer stand that pulls out, is just a joke. Now I have a brand new busted 6qt. Kitchen Aid mixer. Lets see for 27,000 I don't feel I should have crap for cabinets. We would have just spent 7,000 and expected nothing more. I give them a big fat 0.


Date created: Name:
Location: Gurnee,il
Model/Style: Through Home Depot

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Run.. Do Not Walk!"
Nightmare experience. Everything that occurred with previous reviewers and more. First shipment of cabinets came damaged inside perfectly unmarked boxes so that means they were shipped that way. Returned nine out eleven boxes. Please,Please Take you hard earned money and Do Not buy Thomasville cabinets through HD. Still waiting on shelving for custom pantry 8 months later.


Date created: Name:
Location: NJ
Model/Style: White Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"More excuses!"
Called Thomasville over the problem cabinets. They said they don't make the cabinets, claiming they have a license agreement for their name. The vendor who made the cabinets in Jasper Industries. Jasper goes by the Masterbrand name. Their territory rep appeared to inspect the cabinets claiming the poorly mitered joints and pimples in the paint are common. He went on to say under other lighting, no one would notice these flaws! One joint was so bad...a business card could be placed in the open joint. He blamed the packaging material for damaging the paint. He claimed not to be able to see black specs in the paint, when offered my glasses, he said he could see the black marks, how unprofessional. Opposed to accepting fault...he extended an insult by standing "the white cabinets are not best suited for you"...my kitchen designer strongly disagreed!


Date created: Name:
Location: California
Model/Style: Maple/Graphite Finish

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Don't Walk/Run away from Thomasville Cabinets and Home Depot!"
Buying thomasville cabinets from home depot has been a nightmare! Never have I been so disappointed in a product, manufacture rep and the medic sent out by masterbrand's. I thought I was buying one of the best cabinets on the market for the money, boy was I wrong! The finish is thin and blotchy and there are even parts of raw wood exposed. After sending numerous replacements doors and the medic coming out 3 times, he put the 1st set of doors back on and said that the best he can do. They can not provide the finish as ordered. Interesting note: Home depot and thomasville are saying I ordered this finish and I should be happy with it. The interesting part, the medic and I have checked multiple stores and it looks like the graphite samples on maple have been taken off the racks. Now, home depot and thomasville are offering an insulting settlement plus stain just so I will go away. There position is I can hire a refinisher to sand the doors down and restain them. This is totally unacceptable! I just want what I purchased based on the store sample we saw at the time of ordering!


Date created: Name:
Location: TX
Model/Style: Linden

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Dissatisfied to say the least"
Spent thousands of dollars on a new kitchen. We bought Thomasville because the Home Depot rep said they we the best quality. Our cabinet doors were loose and two of them failed (fell apart). We had the Thomasville rep out to our home with the Home Depot rep. It was clear the doors were not glued when manufactured. The rep arrangee for 15 cabinet doors to be replaced at their cost. Upon arrival the installer from Home Depot found the cabinet door panels were loose just like the last ones. Home depot offered a $250 credit which I did accept before the doors were replaced. Now I hear nothing back from either Home Depot or Thomasville. Do not buy Thomasville!

1234567Next >>