Thomasville Cabinets Reviews

Thomasville
Popularity:
#33  of 39 brands of cabinets

18% of customers recommend
2 of 5 stars 65 reviews with an average rating of 2
  • Very Satisfied
    10
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    45

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: New York
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Multiple Issues"
Lets see they took forever first of all and 3 of the decorative side panels were not attached or in the box one set of cabinets didn't have the doors on them just the box. Several cabinets had cracks and many cabinets didn't have the finish on them. The moldings had multiple flaws the doors were crooked and then they built some joke of a corner cabinet that you can't even get a cereal box in or a mixing bowl or a can of shortening. They didn't put the roll out drawer in the cabinet for my cookie sheets and muffin tins. And here is a real kicker that mixer stand that pulls out, is just a joke. Now I have a brand new busted 6qt. Kitchen Aid mixer. Lets see for 27,000 I don't feel I should have crap for cabinets. We would have just spent 7,000 and expected nothing more. I give them a big fat 0.


Date created: Name:
Location: Gurnee,il
Model/Style: Through Home Depot

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Run.. Do Not Walk!"
Nightmare experience. Everything that occurred with previous reviewers and more. First shipment of cabinets came damaged inside perfectly unmarked boxes so that means they were shipped that way. Returned nine out eleven boxes. Please,Please Take you hard earned money and Do Not buy Thomasville cabinets through HD. Still waiting on shelving for custom pantry 8 months later.


Date created: Name:
Location: NJ
Model/Style: White Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"More excuses!"
Called Thomasville over the problem cabinets. They said they don't make the cabinets, claiming they have a license agreement for their name. The vendor who made the cabinets in Jasper Industries. Jasper goes by the Masterbrand name. Their territory rep appeared to inspect the cabinets claiming the poorly mitered joints and pimples in the paint are common. He went on to say under other lighting, no one would notice these flaws! One joint was so bad...a business card could be placed in the open joint. He blamed the packaging material for damaging the paint. He claimed not to be able to see black specs in the paint, when offered my glasses, he said he could see the black marks, how unprofessional. Opposed to accepting fault...he extended an insult by standing "the white cabinets are not best suited for you"...my kitchen designer strongly disagreed!



Date created: Name:
Location: California
Model/Style: Maple/Graphite Finish

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Don't Walk/Run away from Thomasville Cabinets and Home Depot!"
Buying thomasville cabinets from home depot has been a nightmare! Never have I been so disappointed in a product, manufacture rep and the medic sent out by masterbrand's. I thought I was buying one of the best cabinets on the market for the money, boy was I wrong! The finish is thin and blotchy and there are even parts of raw wood exposed. After sending numerous replacements doors and the medic coming out 3 times, he put the 1st set of doors back on and said that the best he can do. They can not provide the finish as ordered. Interesting note: Home depot and thomasville are saying I ordered this finish and I should be happy with it. The interesting part, the medic and I have checked multiple stores and it looks like the graphite samples on maple have been taken off the racks. Now, home depot and thomasville are offering an insulting settlement plus stain just so I will go away. There position is I can hire a refinisher to sand the doors down and restain them. This is totally unacceptable! I just want what I purchased based on the store sample we saw at the time of ordering!


Date created: Name:
Location: TX
Model/Style: Linden

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Dissatisfied to say the least"
Spent thousands of dollars on a new kitchen. We bought Thomasville because the Home Depot rep said they we the best quality. Our cabinet doors were loose and two of them failed (fell apart). We had the Thomasville rep out to our home with the Home Depot rep. It was clear the doors were not glued when manufactured. The rep arrangee for 15 cabinet doors to be replaced at their cost. Upon arrival the installer from Home Depot found the cabinet door panels were loose just like the last ones. Home depot offered a $250 credit which I did accept before the doors were replaced. Now I hear nothing back from either Home Depot or Thomasville. Do not buy Thomasville!


Date created: Name:
Location: British Columbia
Model/Style: Nuvo

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Great loss"
I am so happy to read the reviews. My small $800 custom made cabinets came, 6 weeks later. Uneven, felt mark on them. I have fought with Home Depot for 2 weeks, I m in tears. It is so poorly made, they designed it wrong. Home Depot has been deferring these problems for 2 weeks. Now it's 2 months, with a cabinet in the living room. Their designer, went as far as, to call a contractor, I fired 2 months ago for robbing me. Which they knew. To confirm his thoughts. I told them many times, I designed, payed for it, not him. I thought I was going crazy. Yesterday, Thomsville rep came, to "adjust", the uneven drawers. My neighbour and I told him, they were still uneven. He stated he would let Home Depot know they were fine? As customer who payed to have these done, I have no say? I saved every penny for this. I have been treated so poorly by Home Depot and Thomsville rep. I can see, I m not the only one. I just need a solution. Any tips.? I know, as one staff told me, when I asked her to get a hold of Thomasville. She would not. Since, $800.00 is nothing? According to Home Depot manager, I misunderstood? I've been in Home Depot for 2 weeks, after, graveyards and chemo. To be told this, is not only disrespectful but infuriating. The design manager went as far, as to not let me see the original design. My pipes go into one of the drawers. I have common sense to not have design it this way,. When I asked if he would design a drawer where the pipes are, he said he might. Very condescending. I am stunned. I will take them to court for calling a contractor who, robbed me, has a restraining order and never once did the design. That was the ultimate low. Home depot knowing , I fired him after the first day.


Date created: Name:
Location: Regina,SK, Canada
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Maple finish wearing Fast"
We replaced our kitchen in 2011 and the Thomasville cabinets are wearing very quickly like on the edges the finish is just disappearing corners fading very very quickly and the post from March 2018 reads exactly like the situation we are in-its just getting worse and now needs my attention-I need some advice regarding approaching home depot and Thomasville-the warranty says coverage as long as I am the original owner-I am going to take pics and approach home depot-I live in Canada. Any suggestions? Tx in advance...


Date created: Name:
Location: suburb of Chicago
Model/Style: Maple w/ Clove Finish

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"The saga began in 2011"
The gutting of our kitchen the end of 2011 never ended. Thomasville cabinet finish still to this day is terrible. We have re-finished plenty of wood in our years walking this earth. Maple is difficult to stain. Our $13k + of cabinetry through Home Depot still is an eyesore. Countless replacement panels/doors to attempt to get a consistent finish proved impossible. The kicker was the reply we obtained from Thomasville themselves. It was determined that finish damage was a result of water contact and normal wear and tear. Really? These are in a kitchen. The finish peeled off like a bad paint job. The stain kit supplied won't adhere to the wood. Fast forward to today (2018). The doors we replaced twice under the kitchen sink have still maintained their finish. It's a good thing we never use those cabinets and don't use water in the sink above! In closing, we now show all who stop in the 'expert craftsmanship' of our beautiful kitchen upgrade. We would not wish this quality on our worst enemy.


Date created: Name:
Location: Illinois
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible quality"
I have the same issue that many previous reviewers had. Several of the door just fell apart into pieces because they was no glue whatsoever. Also stain is very uneven and missing in some corners. Several cracks in the corners, and routing job is bad on many doors. We paid over 14K on these cabinets and I feel like they are the quality of cheap cabinets instead of high quality we were promised. Home Depot is doing that right thing (as far as I can tell) by replacing all the bad parts, but I have concerns about other doors falling apart over time. But based on the reviews I am seeing, they should probably switch to a better cabinet company.


Date created: Name:
Location: Peoria IL
Model/Style: Cottage Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Deep Regrets"
The designer at home Depot gave us a big oversell job about how wonderful these cabinets are. What a joke! Our kitchen has about 30 cabinets and many of them were half falling apart right out of the box because they weren't even glued as far as our installer could tell. Some of the rest had glue splattered all over. Others were kindling in a box. Two of the cabinets didn't even match the others and were obviously meant for somebody else's kitchen even though our name was on the box. When we called the store to complain we got a runaround and six months later we are still stuck with this junk and are living without a kitchen. Word of warning: Stay away!

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