Timberlake Cabinets Reviews

Popularity:
#38  of 39 brands of cabinets

5% of customers recommend
1.5 of 5 stars 37 reviews with an average rating of 1.5
  • Very Satisfied
    2
  • Somewhat Satisfied
    0
  • Neutral
    2
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    32

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Indiana
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst customer service and quality control"
We received damaged cabinets directly from Timberlake. The inside of the drawers were damaged. You can't say that happened in shipping! Along with that, drawer panels were damaged, doors were damaged and cabinets had split. It's taken several weeks to get what we needed replaced and they send the wrong parts! Still waiting! Costumer service from supervisors are only apologetic with no compensation. Never will we order from them and will advise all our friends and family against them as well.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Broken"
Obviously builders are looking for the cheapest product so as to increase their profits. Well they found what they were looking for in this garbage.


Date created: Name:
Location: Aldie, VA
Model/Style: Sierra Vista Maple - Espresso

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Split or shifting of inner panel"
I chose the highest level from my builder. Within six months, one of the doors have peeled off paint. Most of other doors/drawers have inner panel shifted or moved, so the unpainted area shows up. I was so mad and upset... I didn't pay extra $$$$$ for this quality with the highest level the builder offers...



Date created: Name:
Location: Georgia
Model/Style: Scottsdale Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Timberlake cabinets are not good buy"
Another unhappy customer. My cabinet drawer is broken pieces already within 2 years. Builders must be getting a huge discount. They are miserable quality. I don't think this company last long. They might have to change their company name. I will check reviews before I change all my cabinets to other brand. Do not buy! Timberlake cabinets! You will regret! Very soon within 2 years ask your builder about cabinet company.


Date created: Name:
Location: FL
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Customer Service is Terrible"
I sent in a warranty through our builder to have our cabinets fixed. Timberlake called and scheduled an appointment with us, verified our appointment 3 days prior and then didn't show up! When the builder contacted them they told them that the appointment was scheduled for later in the month without informing the homeowners. This warranty has taken now 5 months to correct which is BS. Customer service is Terrible!


Date created: Name:
Location: CA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst money ever spent"
These cabinets are horrible. We paid thousands of dollars to upgrade our kitchen and within months the cabinets were splitting. They warped and pulled away from the walls, cracked and split on the seams and almost dissolved. Where ever your finger touches peels and chips, hard to clean . I pulled one of my drawers out and it fell apart, opened a cabinet and the door split, not down the middle but where the cabinet fits together. Apparently it's 4 pieces that are pieces together for each door. Don't waste you time or money.


Date created: Name:
Location: Newport Beach Ca
Model/Style: N/A

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"The Worst Customer Service"
Don't bother with this one. Customer Service is no customer service. Not willing to help at all.


Date created: Name:
Location: AZ
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst cabinet ever"
My cabinets were supposedly upgraded with my CalAtlantic home. These are by far the worst cabinets I've ever owned. If you sneeze on them they chip and dent. The drawers are uneven. They installed a tilt out drawer that split at the screw and they won't warranty even though I'm within the two year warranty repair. They also mis-drilled some holes and then just left them in the back of the cabinets hoping I would never notice. Well I did. Honestly for as much as I paid for my house and these cabinets what a rip off. Do not buy these.


Date created: Name:
Location: Roseville, CA
Model/Style: Overlay

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Lausanne Maple"
I paid over 8,000 to upgrade my kitchen to Lausanne Maple. I was told these cabinet were maple wood. Less than 18 months after I moved in, my cabinet started delaminating. I realized they couldn't be wood cabinet. I call Timberlake and one of the manager told me my cabinet were veneer. I was so shock that I started crying. I'm planing on suing KB. They offered to replace the damaged cabinet, but I will continue to have problem with them. Please don't buy Timberlake. They are cheap, expensive veneer cabinet, not real wood.


Date created: Name:
Location: Las Vegas
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Our New Home Looks like a Scratch & Dent Sale"
We paid Richmond American for a cabinet upgrade package in our new home. A month ago I notified the superintendent and our sales agent that we saw major damage to the cabinets immediately after installation in the kitchen and bathrooms. In addition to damaging the cabinets, the installers scuffed, scratched and even knocked huge holes in the drywall. I asked our Richmond American agent last week if they had been repaired or replaced and she told us "that's what the final walkthrough is for". That was today and nothing had been addressed. Besides the damage, (75% have mild scratches and/or deep gouges) most doors are uneven. Some are warped and do not close. The upgraded soft close drawers don't close all the way. Most of the doors are not sealed and rattle terribly.

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