Consumer Reviews of Ikea Cabinets

Popularity:
#19  of 39 brands of cabinets

41% of customers recommend
2.5 of 5 stars 60 reviews with an average rating of 2.5
  • Very Satisfied
    17
  • Somewhat Satisfied
    8
  • Neutral
    0
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    28

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Lemon Grove, CA
Model/Style: Lidingo

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Categorically unhelpful"
Our small contracting company did a kitchen remodel for a customer in 2013. He waited five years to complain to us that some of the Ikea cabinets had yellowed, leaving him with mismatched cabinets, some white, some ivory. By the time of his complaint, we had purged our job file. I notified Ikea, since this was a product, not installation complaint and they absolutely refused to do ANYTHING, wouldn't even come out and inspect because we no longer had the paper receipt. I provided them with clear photos of the Ikea labels still on the cabinets, as well as evidence of the difference in color. Their installer had a source to make discontinued cabinet door sizes, but Ikea even refused to let us work with them!


Date created: Name:
Location: Saugerties, NY
Model/Style: Skelton

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Great cabinets, Great delivery service"
We bought the bottom of the line Skelton planning to discard the cheap fronts and replace with Bamboo plywood. We did not bother with the awkward feet and clip on base; solid wood base with black face to match countertop. We have also replaced the sink floor with MDO plywood and sealed all edges to prevent damage from the inevitable water leaks. The hardware and steel drawers are top quality and everything fits together perfectly. The grain matched faces receive rave reviews. Everything fits perfectly, assembly was quick and easy, and adjustments simple. Ordering took about 10 minutes over the phone and the whole kitchen was delivered and unloaded three weeks later. There were missing pieces and as noted elsewhere, Ikea service is useless. Their trucking company is awesome and immediately took care of the problem. A++ boxes, drawers and hardware. C- fronts; D- service. Total cost: Less than $3500 for 9 cabinets, faces and 17 feet of countertop..


Date created: Name:
Location: Ontario
Model/Style: Canada

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Frustrating Experience"
Planning and ordering our Ikea kitchen went very smoothly however our biggest mistake was ordering a custom quartz countertop through Ikea. Having priced out the same Caesarstone counter through other suppliers we decided to order it through Ikea as this appeared to be a simple 1 -step process and we were confident that everything would come together nicely if ordered in one place. This was a horrible mistake! Ikea hires a sub-trade to measure and install the countertop which started out fine, the sub-trade calls to make an appointment to measure and template. The first attempt they cancel at 2pm on the day they are to arrive (between 1-4pm) - one day off work wasted. The following week they finally measure and let me know the countertop will be another $678 as they need more material. I ask for the price and details to be emailed to me but receive nothing until the day before they are scheduled to install and I am told I have 2 hours to drive to Ikea and pay this immediately or my installation will be delayed (on line and phone payments are not accepted). I inform the countertop company I would like to discuss with Ikea and they warn me not to as this will delay my project weeks to months.The rush payment and being told not to talk to Ikea makes me feel like something is not right. I decide to speak to Ikea about the upcharge however they have no information on this and I am told they do not get involved with custom countertops and this is a contract between me and the sub-trade. I try in vain to explain that my contract is with Ikea since I paid Ikea and I never selected the countertop company - in fact I was never even given the contact information for the countertop firm. After reviewing my countertop order I notice that the measurements Ikea input from the kitchen layout design (that they reviewed) was incorrect - thus pricing the countertop lower than it should be. If it was input properly Ikea's price would have been $900 more than other firms and I would have elected to hire a local countertop firm directly. I contact Ikea customer service but they are no help - I had to explain my situation 6 times and the best they could suggest was that I come into the store so we could call the countertop company together. As we all know Ikea is not Tim Hortons so it's not just a 2 minute drive away. I suggest it would be more efficient if Ikea calls the countertop company and calls me back, they agree and tell me they would get back to me in a day... a week later I call back and even with a customer service number no one know what the concern is or what has been done. Weeks later no countertop, no resolution and I am out $6800. I am left being told that the measurement error is my problem and I need to deal with the countertop company. I call Ikea to let them know I would like to cancel the order and I am told this can be done but I need to go to the store. At the store I am told I cannot cancel the order as I need a form from the countertop company (they need proof the countertop is not installed already). Again I am the one that needs to contact the countertop company. I don't have the phone number so I ask if they can make a quick call and confirm (I am the only person at customer service). The Ikea employee agrees she will call, so I wait. A few minutes later she asks me if she can help me ( I am the only one there) and I remind her of the phone call and she says 'oh you want me to call now? I was going to do this later.' I let her know I made a special trip into the store for this so if she has the time to resolve this matter it would be helpful to me. She hesitantly agrees to have her manager call. An hour later I am told they hope to have this sorted out soon but my time has run out and I need to leave. I ask if I can they can credit the amount to my credit card without me being there, as they should have all the info. The store manager informs me that I need to wait and although its taken over an hours if I need to leave that is my problem, no theirs. I am left frustrated. I have taken numerous days off work to meet with installers, spent hours on the phone, driven to Ikea for no reason and in the end get no service from Ikea. It appears Ikea is happy to take my money, make mistakes on my order and hides behind 'procedures' to shift blame and make the resolution process very time consuming and frustrating. Real customer service would have communicated with the countertop firm, investigated the increased cost, found the error, admitted a mistake and honored the price - all within a few days and a phone call.



Date created: Name:
Location: NYC

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst experience! Nightmare! Incorrect order"
I made an online purchase of ikea kitchen cabinetry. The order delivered did not match the order purchased by more than 30 items!


Date created: Name:
Location: Squamish, BC

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"IKEA quartz countertop"
Looks great, feels great. But do not buy any light colored countertop unless you plan on never touching it. Even the yellow snot my 4 year old sneezes onto the countertop makes it stain. The product is incredibly porous and sensitive. We have nice kitchen utensils from Crate and Barrel and if you place a spoon down, it will leave a scratch. Really wish someone would have told me before we made this decision.


Date created: Name:
Location: Houston, TX
Model/Style: AKURUM

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"IKEA looks beautiful but be warned, the beauty doesn't last"
I have lived in 2 homes that had preexisting IKEA kitchens when I moved in. On both kitchens the veneer on the drawers and cabinets started to chip, crack and fall apart. The structures are holding up but the outside looks horrible and this was just a few years after installation. I loved the layout of both kitchens but will never buy another home with a preexisting IKEA kitchen. My current kitchen was put in before 2008 and IKEA has discontinued this line of kitchen and has introduced a new one. I can not replace any of the faces on my drawers or cabinets through IKEA. Luckily, I have found Semihandmade and they do older IKEA kitchen replacements.


Date created: Name:
Location: Dublin Ireland

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Donít do it!"
My Ikea kitchen is only 3 months old, it has been a source of constant stress trying to get the snags fixed (we used Ikea installation team) and we have found the after sales customer care just dreadful. The solid oak worktop is the worst possible quality and despite our careful care and maintenance it is already black, the cabinets are flimsy and get dented so easily... overall I wish we had paid twice as much and got something that would last


Date created: Name:
Location: Southern California
Model/Style: Akurum Nexus

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Avoid Avoid at all cost. 25 yr warranty worthless"
I purchased an Ikea kitchen with a 25 year warranty. Six years later several of the door fronts are delaminating. I contacted Ikea. As Ikea ofthen does, they changed the entire kitchen line so that they no longer carry the size or style and told me that there is not much they can do. Really! If you are going to warranty anything for a period of time, then you should make sure you have parts available to honor the warranty. I've been reading horror story after horror story about people having to install brand new kitchens after short period of time for same reason. I would even purchase new cabinet fronts so at least I don't have to tear out the counter tops and entire kitchen. In fact, one of the reasons I purchased the modular kitchens from Ikea is so that I could potentially change the look after a while if I wanted to. But what they do, is change, slightly, the dimensions of the cabinets so that you can't even purchase new replacement or new style door fronts and have to purchase a new kitchen. I even read on consumer report that the Ikea 25 year warranty falls totally FLAT. Do yourself a favor and purchase another kitchen elsewhere. I have several homes. The cabinets in one my other home has lasted over 17 years and still looks great. Ikea kitchen quality in my opinion is very poor and in my experience and similar situations I've read about, they do not stand behind the product.


Date created: Name:
Location: Sacramento, CA

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Horrible Customer service"
We ordered our kitchen cabinets through IKEA and that was a fairly easy process. They started building the cabinets a couple of days ago and got them all built in one day which is awesome. Well, today we revived a call that we are missing some parts that are needed for the kitchen remodel. The women proceeds to tell us it's our fault that the parts were not delivered. She said it was our responsibility to check to make sure we received all of the parts. Keep in my we received probably around 50+ boxes so how in the heck were we supposed to go through to make sure everything was there. She then proceeds to say that we have to drive to IKEA to get the parts. We don't live close and there was no way we were going to do that. We told them that they will have to bring themselves or get the delivered. She said she doesn't know if that's possible and told us she would call us back. 20 minutes later we received a class saying they would deliver the parts tomorrow. Needless to say we are extremely unhappy with the way we were treated by the lady on the phone. If ikea forgets to deliver somthing that is on them and not on the consumer. While the customer service was bad, the cabinets are beautiful and the people who put them together were very quick and efficient.


Date created: Name:
Location: Seattle, WA
Model/Style: White

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"I love my remodel"
We did a complete kitchen remodel with Ikea cabinets and I could not be more pleased with the result! Since we went all white I could not see spending big bucks on all wood cabinets that were going to be covered win white paint. We shopped around a lot--Lowe's Home Depot, Costco, Parr, specialty cabinet stores. And Ikea came in a an attractive price point--thousands lower than anywhere else. Look, if you have a really super high-end house, maybe these are not for you, but for us, it was the perfect choice. We did not install them ourselves, and the installer did a great job.

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