Medallion Cabinets Reviews

Medallion
Popularity:
#23  of 39 brands of cabinets

31% of customers recommend
2.5 of 5 stars 44 reviews with an average rating of 2.5
  • Very Satisfied
    12
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    26

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

Read more about Medallion Cabinets

Read consumer reviews of other Cabinet brands

Write a review

12345Next >>

Date created: Name:
Location: Hancock, MI
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Beautiful, well-made cabinets! Great customer service too!"
We've had our new kitchen for about a year now and I love it! With grandkids running around, the whole place takes a beating and the cabinets just wipe clean. Just after hosting several holiday parties (at which I received several compliments about my kitchen) I noticed that one of the cabinet drawers wasn't working right. I called medallion's customer service line and the man I spoke with was so nice! He took his time, listened to me, and with just a couple questions he figured out exactly what I needed. I got an envelope in the main just a few days later with the right parts! Love my new kitchen and my Medallion cabinets!


Date created: Name:
Location: Fergus Falls, MN
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Negative Medallion reviews"
I am a 62 year old kitchen designer, selling primarily Medallion cabinets at Builders First Source store in Fergus Falls MN. I have a 26 year background in manufacturing, and I have extensive experience with quality control, quality improvement, process improvement, etc. I have toured the Medallion factory in Waconia Minnesota, and I was very impressed with their system of process, and quality control. This makes me wonder why there are so many negative reviews. I actually feel terrible for each and every person that is having a bad experience, since it is so much the complete opposite of what I deal with on a daily basis. My sales representative never fails to answer his phone or call me back within a reasonable time frame. My customer service rep at the factory, Miranda, is an absolute sweetheart, and responds immediately and professionally, and never questions any issue that might come up. Of course any company that is producing a large product, putting it in a box, and shipping it across country could and will have occasional issues, and it is how they handle that issue that should be how they are ultimately viewed. I am wondering what percentage of the cabinets that have negative reviews came from a purchase made at a box store, ie. Menards, or Home Depot? Since I am in the lumber yard industry, I will tell you that many products that are made for the box stores are made differently than for other markets. Its true. You would think however that if they were going to make a cheaper product, they wouldn't want their name on it! That "Larson" store door at HD that looks identical to the one that I get $75.00 more for? Not the same product inside. That said - if you get cabinets that do not have a finished end where one belongs, that is on your sales person, not the factory. Missing doors? Damage? I do not know what to say, other than that I sell a lot of cabinets, and I just have not see it from Medallion. FYI - I am very picky and I have high expectation for my customers, who have trusted me to get their kitchen "right". Deal with an independent shop and spend a lot of time going over the drawing with your sales person. I'm telling you, when I call my rep or customer service person with any kind of issue, even if it isn't Medallions fault, they are very responsive, and do anything they can to help. When I say that I am referring to the occasional installer goof up, freight damaged cabinet, etc. Good luck all.


Date created: Name:
Location: Balsam Lake WI
Model/Style: 4008273

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"I can't get no satisfaction, and I try, and I try"
I have had several issues. the most important, and the one I reached out to have medallion AKA Elkay repair under the limited life time warranty. It took about 18 months for a rep to finally come to my house. I got the run around. 1st the receptionist gave me a nonworking e=mail to send pictures of the cabinets. This happened twice. She was defensive and stated, " I have their cabinets and they are just fine" I reached out to a sales member on the internet pretending to be a perspective client. when he responded I used his e-mail to send my pictures, and asked they be forwarded to the appropriate dept. I finally got someone on he phone besides the receptionist. she informed me the rep for my area as on vacation. I waited, no call, so I called back. This time I was told she maternity leave, but would be back in a couple of weeks, I waited, no call , I called back. This time I was informed the rep had complications in her pregnancy, so it would be a little longer before someone could contact me. I waited, and waited , and waited, and I called back. Now nobody knows who I spoke to, but my area has been redistrict, and gave me the number to a new rep. I spoke to her once.I believe it was this rep who readily agreed to replace them because there were so many cabinets failing. She said she was over booked, but would get back to me in a couple of weeks. I didnt speak to her again until after I ;left a message on the CEO's vm asking him to intervene One I had not dealt with before, or so I think. She came out, took some pics and asked to take a door for lab analysis. I said sure thankful that we would finally find out why my cabinets are yellow and the MDF portion of my shaker cabinets bubble and then begin to peal away. They were only interested in proving it was cigarette smoke, and I gave them the smoking gun, There were no other analysis done. They only tested for nicotine. I find that suspect! It started with the lower cabinets, and is now beginning to happen on the upper cabinets. I even have some bubbling on the panel next to my stove. I have cracks in drawer bottoms where the tracks are laid for the pull outs. Weak wood, or not predrilling holes could be the only cause. I dont know what their explanation is because they didnt even bother addressing this.



Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Quality control"
Wish I had found this site before committing to Medallion cabinets. Unfortunately we are experiencing some of the same issues as many have noted on this site. We are updating our kitchen, which is not huge by any means, (9 uppers and 8 lower) and so far we have had to send back four doors and two drawer fronts due to defects. It's been four weeks now and we still have not received the replacements. After reading many of the reviews I'm not excited about their longevity either. Very disappointed.


Date created: Name:
Location: Pittsburgh, PA
Model/Style: Designer

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Warranty update: "Defective finish completely worn off - awaiting warranty settlement""
As I promised, this is an update to my previous post with the result of my warranty claim. The good news is Medallion responded within several days. Unfortunately they claim this problem is normal wear & tear. In other words, they fully expect the finish on their high-end cabinets will wear off wherever hands contact the wood. I wish we had known that before we purchased them but of course they don't advertise the inconvenient truth that Medallion cabinets are junk. My advise is do not waste your money on them or you will regret it.


Date created: Name:
Location: Pittsburgh, PA
Model/Style: Designer

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Defective finish completely worn off - awaiting warranty settlement"
Today I filed a warranty claim with our local Medallion dealer. Obviously I am extremely dissatisfied with the quality of Medallion cabinets. Now let's see whether they honor their warranty. I will post again as soon as this is resolved. Buyer beware! Read all about it: "With this message and supporting attachments we are filing a warranty claim for defective materials and workmanship on the Medallion Designer kitchen cabinets that we purchased from [redacted] in December 2004. The attached pictures show the Brandywine stain on 44 different doors and drawers has either completely worn off or is in the process of wearing off every place where hands have contacted the wood. This defect makes our expensive and once beautiful cabinets look cheap, ugly, and needing to be repaired or replaced. They embarrass us when we have houseguests and we regret our decision to purchase them. Only 7 doors appear to not be affected by this defect but that's because they are seldom used. It's reasonable to conclude that all the doors, drawers, and the framing suffer the same defect in materials and workmanship, therefore this warranty claim includes all the doors, drawers, and framing on these cabinets. In accordance with the limited lifetime warranty included with these cabinets we expect [redacted] and Medallion Cabinetry, Inc. to promptly process this warranty claim and redress this unfortunate situation by either repairing or replacing these cabinets. Please acknowledge you received this claim. Also let us know when we can expect a resolution."


Date created: Name:
Location: Koloa, HI
Model/Style: Gold series

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst cabinets ever"
The lack of quality in these cabinets is astonishing. Waited for 3 months to get replacements for broken cabinets and flawed doors, the replacement doors were worse than what I had. Absolutely no quality control. Would never buy these again. We were horribly disappointed in the quality and finishing of the cabinets.


Date created: Name:
Location: Kennebunkport, ME
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Absolutely useless quality control"
Do not buy Medallion cabinets if you want a quality product. We received our cabinets and found multiple defects, edges damaged, nicks in the finish, decor finish on the wrong ends of cabinets, drawers and doors missing. Replacements arrive with the same defects, so basically shipping crap quality is the norm!


Date created: Name:
Location: Port Angeles, WA
Model/Style: Lancaster

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Quality cabinetry"
I have had these cabinets for less than a month and they are already chipping and they easily scratch. I live alone, so they are not getting hard use. They are just a poor quality product.


Date created: Name:
Location: PolkCounty, WI
Model/Style: 4008273

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Premium Hawthorne"
Bubbling on front of cabinets, and the paint looks like it i yellowing. i purchased them four yrs ago. Funny in an ironic way that I felt sorry that that mom never had nicier cabinets. Well it turns out she did ...at least hers were not falling a part. her cheap thirty year old cabinets looked better then mine after four years. Did I mention I was sent an unfinished end cabinet. Menard ordered the piece of laminate for me to apply. I wa expecting it to be cut to size, but instead received a huge piece of material. This is what the premium line will get you. The design team member who aided me not trained. I dont hold out hope they will honor the contract.

12345Next >>