Consumer Reviews of Shenandoah Cabinets

Popularity:
#23  of 39 brands of cabinets

31% of customers recommend
2.5 of 5 stars 44 reviews with an average rating of 2.5
  • Very Satisfied
    14
  • Somewhat Satisfied
    0
  • Neutral
    1
  • Somewhat Unsatisfied
    1
  • Very Unsatisfied
    28

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Lehigh Acres, Florida
Model/Style: McKinnley

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Frustrated"
Spent over $5000. on Shenandoah kitchen Cabinets from Lowes after home was damaged by hurricane Irma. Almost every cabinet had issues. Scratches, dents and bottoms broken almost totally out. Doors had cracks and crooked. Had to have the same cabinet replaced 3 times another once as well as a door replaces. This required us not having a kitchen sink for a month or more as well as rescheduling the counter tops over and over. I wish I had looked up the company prior to purchasing their garbage product. Such poor quality. How can a company rip off so many people and still be in business? What happened to pride in your work and Quality. These are not inexpensive products. I could have gotten better at walmart. It is a crime and a shame that good people are being abused in this way. I will make sure every one I know is told about this company, Shame on you all


Date created: Name:
Location: Delray Beach Florida
Model/Style: Sydney Thermofoil

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Buyer beware donít purchase"
Ordered $10,000 of Shenandoah thermofoil cabinets for a den project. Not one of my doors arrived without fine scratches or damaged corners and small bumps- and this style was a simple plain smooth contemporary door style. They replaced all the doors and the replacements arrived as bad or worse than the originals. Rep came out and had a horrible attitude, wrote a report full of lies to Lowes. Now I have to deal with Lowes for satisfaction after they make you pay full price up front on any cabinet order. My cabinets came out of the plant in Georgia and they obviously have manufacturing issues. When I questioned rep regarding other people having my same issue he would not answer. So look else where for your cabinets and I wish you better luck then my nightmare.


Date created: Name:
Location: Hopewell, PA

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Garbage"
Extremely disappointed in the craftsmanship with these cabinets. $6000 and they were delivered broken, with hair line cracks in the frames, out of square and one particular cabinet longer than all the others. Too bad I can not post pictures of the issues we've experienced. Avoid them at all costs!



Date created: Name:
Location: Zoarville, OH

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Warped doors, dents in doors, broken doors, hinges broken"
I purchased Shenandoah cabinets from Lowes. I was told they were the same Quality as there Number 1 Cabinets but a better price. I paid a contractor to be at my home for delivery they never showed up. They had not had time to deliver the date they were Scheduled. Had to wait an additional week to get them. When they were opened there were warped doors, dents in doors, broken doors, Hinges broken. Very poor Quality. They still have not made it Right and its been a year. There customer Service people came to my house, replaced some doors, When they were received some were broken. Do not buy them!


Date created: Name:
Location: Leeds, Al
Model/Style: Breckinridge

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not what was ordered 10 weeks ago."
I ordered the Shenandoah Breckinridge Maple Spice cabinets for a complete kitchen redo 11/11/2017. I just received the cabinets today (1/23/2018) but they are not the plywood cabinets that I ordered, theyíre all particle board. They sent the wrong color, Maple white wheat. Several are broken but that could have been from shipping even though the shippers said otherwise. I was told that by Lowes that this company doesnít use staples, only fasteners. I canít find the first fastener except on hinges but can find plenty of staples throughout and the use what appears to be a temporary plastic clamp on the corners to hold them in place until the glue dries. Iím sending all back for a refund and will get a stock cabinet and refinish myself. Lowes stock cabinets are build better than these high priced underbuilt cabinets. I also bought all new appliances from Lowes and am having to wait 4 months for delivery. I have learned to never buy from Lowes unless you can walk out with your purchase the same day.


Date created: Name:
Location: Florida
Model/Style: Value series

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Lowes install"
The worst install ever & cabinets have too many imperfections. Also stain wasn't consistent. Never buy from Lowes


Date created: Name:

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinets very poor quality"
The thermafoil cabinets started warping within a year. Do not buy cabinets from this company or from Lowes.


Date created: Name:
Location: Pocono Lake Pa.

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Homeowner"
This was the second kitchen I redid with Shenandoah cabinets. The quality of the cabinets is great for the money. the kitchen is done and it looks great. As with any remodel, there were a few hiccups. I can't begin to tell you how great their customer service department. They are quick to respond and take care of any problem you might have. She staff is friendly, informative, and most of all they handle your request promptly. I would not hesitate to recommend Shenandoah to anyone. I couldn't be more happy!


Date created: Name:
Model/Style: Dominion

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible file cabinets"
This Shenandoah product of file cabinets for a home office is awful. The file cabinets, I bought 4 at $250 each, have No side walls or bottoms of any kind! They are just a wooden drawer front and a skinny metal rack frame to hold hanging file folders. Complete garbage! Don't buy from Lowes or Shenandoh. I listened to my salesman Robert and he said, a file cabinet is a file cabinet. But what I got was a drawer front! If something drops from the top drawer when its open, it falls to the floor. What a crap product. Lowes totally misrepresented this product to me.


Date created: Name:
Location: Henderson Nevada

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Never purchase cabinets from this or any of the sister companies"
I purchased a pantry cabinet from Lowes on July 16, 2017 to finish the kitchen for my wife. This project is still not finished as we are going on our seventh attempt because the cabinet and doors have been scratched, warped and the middle panels continue to rattle. I have had to spend several hours trying to get this rectified but have had no luck. The latest set of doors came today from the factory in Kingman Az. and guess what, warped again. Per Stan the Lowes store manager in Henderson Nevada quote" I should have taken the second set, they were good enough. Scratches and nicks are what touch up markers and crayons are for" I spent well over 10k just on cabinets from this company and I can promise if I had to do it again it would not be from them and would never recommend this company to anyone. To make it even better, you can not contact any VP or any of the higher ups, and when I asked the customer service rep (Emily) for the regional reps boss she told me she could not give out that information. This company clearly does not care about the consumer, you can not call corporate headquarters because they will not give you the phone number, and the c/s reps will tell you they understand your frustration over and over. It all nonsense and lipservice. Do not buy from this company, you will regret it.

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