Diamond Cabinets Reviews

Diamond
Popularity:
#33  of 40 brands of cabinets

20% of customers recommend
2 of 5 stars 83 reviews with an average rating of 2
  • Very Satisfied
    15
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    58

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Date created: Name:
Location: Clifton Park, New York
Model/Style: Sterling Arch Maple Painted whit

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinets started cracking with a year"
Our cabinet doors began to crack with about 2 years of installation. When we called Creative Kitchens (the company that did our kitchen,) we were told that that was normal do to expansion and contraction do to climate. That claim is ridiculous and that company was soon out of business and we didn't think we had any recourse. A number of years had passed when we were in Lowe's and saw that the sold Diamond. a salesperson gave us a contact email. My husband emailed them and we sent pictures. They sent a man to our house. He said he had never seen anything like this in 30 years. Where inlayed piece of wood was pinned at the top and bottom were all cracking. He said that all the doors should be replaced and he would recommend that. however, he does not make the final call. A couple of weeks later we got an email stating that the company believed that we pinned the cabinets and that they would not adhere to their 25 year warranty. What? How or why would we repin cabinets. The pins (staples) that they used are covered in the white factory baked on paint. their claim is ludicrous! This company sucks!


Date created: Name:
Location: Danville, Illinois
Model/Style: Prelude

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality; bad customer service"
Our $17,000 dream kitchen which should have taken approximately 30 to 60 days to complete took 5 1/2 months to complete and turned into a nightmare. We waited on replacement cabinets for 5 weeks that had to be reordered because they were ordered incorrectly and was supposedly expedited but weren't; 35 cabinet doors/drawers in our total kitchen... of those 35, 17 had to be replaced or repaired; many doors/drawers had blisters under paint due to saw dust; many of bottom edges of top cabinets were rough/splintered as if cut by a dull saw blade; One replacement door had a factory reject tag on it because of orange peel in the paint but they shipped it to us anyway and obviously had to be reordered; Refrigerator tall end panel, which had been reordered 4 times, was finally installed 5 1/2 months after start of project but still had hole in it; We agreed for it to be installed since the hole was covered by adjoining cabinet and we refused to wait another 3 weeks on a replacement that would most likely come flawed like the rest; Throughout our entire ordeal we had very poor customer service from Diamond Cabinets, however, we had excellent customer service from Lowes; Project completed on June 14, 2019.....5 1/2 months later!


Date created: Name:
Location: Lakeview, OH
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Do not buy!"
If given a 0 rating was an option I would have given Diamond Cabinets a 0. In September 2017 I ordered my cabinets from Lowes. They were delivered in October. When the contractor was ready to install them and removed them from the boxes 14 of the 42 pieces we damaged. Some of the drawers even had holes drilled for pulls! After 6 weeks, rescheduling my contractor the replacements were delivered. During the installation 3 doors needed replaced because Diamond sent the wrong size. My kitchen was not completed until February 8 - it was supposed to be done by December 1. We left on February 10 to spend the winter in Arizona and didn’t return until May 1, so kitchen was not used for 3 months. At the end of October I pulled open my trash bin door and the door literally fell off! My contractor came out (at Lowes expense) and glued it. Less than a week later, my 3 pantry doors fell apart when I opened them. Again, my contractor came out and glued them. On closer examination we found others were ready to come apart, so I told Lowes that all 20 doors needed replaced. Lowes agreed and set out to get replacements ordered. Diamond never responded to Lowes numerous contacts but, around January 27 without informing Lowes that this was being done, delivered all the doors to my house and left them in a snow drift in my driveway. Since we were in Arizona until May, Diamond was told that The doors were to be delivered to the Lowes store. Fortunately, the man watching our house came by and called us immediately. I called Lowes and they had someone come out and put them in our house. So we got home and cannot get in our office because of the cabinet doors. My contractor will be out in about 10 days to install them. During all these 20 months Diamond refused to send a representative to look at my cabinets nor provide any compensation. Diamond cabinets produces an inferior products at inflated prices. And their customer service is nonexistent.



Date created: Name:
Location: New Milford, CT
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible!"
I bought the Diamond kitchen cabinets at Lowe's. I ordered the off- white finish and of course, they delivered white ones. It took another 4 weeks to get the right cabinets and at the time I was assured these were made specifically for me. A couple of years into using the kitchen the glazing started to wear off (awful!) and the white original paint showed. They give you a lifetime warranty, so i called Lowe's to get the doors replaced. The rep from Diamond and Lowe's came, looked into the issue and said, they will take the defective doors and re-glaze them. This was 2 and 1/2 months ago. They came back 3 weeks ago, took the doors off and ...not a follow up phone call, not a note as to when to expect the doors back. I keep calling Lowes, and by now the manager hangs up on me! At this point I am ready to sue them, the whole lot! Save yourself the frustration and stress. Buy your kitchen anywhere but at Lowe's and any other brand, but Diamond!


Date created: Name:
Location: 85254
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Hall bathroom"
We had our hall bathroom cabinet installed by Mike Miller. He was on time, efficient, and accomodating. We had to have some adjustments and Mike made them as we requested. We are very satisfied with the service Mike provided.


Date created: Name:
Location: Port Orange, Florida
Model/Style: Gillan

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Gillan cabinets - coconut with almond glaze"
we went to several places pricing cabinets, finally settled with Lowes and Diamond cabinets -- Robin at Lowes was great, contractor - Andy was great; countertop place for quartz countertop --great --- cabinets --not great infact I would never buy from them again -- We bought all plywood cabinets and their quality control on these is terrible. out of 18 cabinets -- 8 doors were terrible quality -- you could see where they were put together --then no patching material added -- just painted so you could see all the cracks in seams -- we reordered these 8 doors -- 3 perfect -- the other 5 -- I could not believe -- 1 door wasn't even the right size or color -- other 4 were same or worse than what we have, So disappointing.


Date created: Name:
Location: Houston, TX
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Disappointed"
I was a littler hesitant about ordering cabinets from a big box store but was assured Diamond would be the way to go. We ordered the Diamond semi-custom cabinets from Lowes after Hurricane Harvey and was so excited to finally install the cabinets. The cabinets looked nice when we peeked into the boxes but soon noticed the quality left a bit to be desired. We were shocked that the quality was less than builder grade, in fact, not even close. The laminate and paint on the sides and underneath was already chipping / peeling, but what disappointed us more than anything was the lack of reinforcement on the backs and especially the the uppers. What I mean by this is the cabinets (although the front face and frame is suppose to be wood) there is no support other than the thin particle board across the back to nail to the studs. Our old cabinets (almost 20 years old) had a solid block of wood across the top back and even though it had particle board in the back it was twice as thick. What brought me to tears was when professional installers came by to quote a price for installation and asked, “How long do you plan to leave these “temporary” cabinets hanging because based on the quality, it is doubtful they will last more than a couple of years — which is not uncommon for this brand. I wish we knew to look at the back of the cabinets especially for the uppers and to pay attention to the backs on the lowers for the sink. We’re stuck now but hopefully someone else will know to be sure to confirm the quality of reinforcement on the back especially for hanging the uppers (so the front does not eventually lean forward or separate from the back or start cracking as soon as the cabinets are properly nailed into the studs. So disappointed.


Date created: Name:
Location: Cincinnati, OH
Model/Style: Custom

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Many Issues"
After making the difficult and expensive decision to remodel our master bath, my wife and I were directed to ProSource Cincinnati for cabinets, granite and tile. The following details the numerous issues we experienced in our dealings with Diamond Cabinets. After explaining that we would like a higher-end cabinet, my wife and I were directed to the Diamond line of cabinets and selected a Cherry cabinet with an expresso finish. We purchased an 8-foot vanity and a floor-to-ceiling custom-designed pantry style cabinet. The cabinets arrived damaged, which isn’t necessarily a Diamond issue aside from the fact that the delivery agent consisted of one person to handle several large cabinets. A base cabinet was damaged on the bottom right corner – looks like handling damage as opposed to something that left the factory damaged. Upon installation we noticed that one of the pantry doors had a nick at the top of the door and several wood defects (a groove in the wood) at eye level. The top two doors of the pantry cabinet were a different sheen or different grain than the cabinet they sit on. Immediately obvious to anyone who looked at the doors. The front frame of the pantry cabinet isn’t square as the bottom left corner shows the raw wood of the side panel. Virtually every drawer (except two) of the vanity has a flaw, each of the four under-sink doors has a flaw. The Diamond Sales Representative for this area came to my home to review the cabinets and agreed to replace doors and drawers and then have a furniture refinisher come to correct any remaining minor defects. At this point, no one seems to be able to locate our replacement parts and we are left hanging. Of course, ProSource has been paid as well as Diamond. Folks, do yourself a favor and stay away from this manufacturer. Nothing here but poor craftsmanship and no one willing to own an issue to resolve the problem. A letter to Diamond senior management went unanswered.


Date created: Name:
Location: Dayton, Ohio
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Prelude"
At this point, I most dissatisfied with these cabinets. They were installed in 2014, and at the beginning of this year (2018), the fronts began to crack. These were hair-line cracks that looked like the crackings of an egg. Since there is a lifetime warranty, Diamond agreed to replace all the fronts. However, the new fronts now are a nice white, but the base cabinets have yellowed and thus, they do not match the fronts. I am waiting to see what Lowes/Diamond will do to correct this obvious problem as it is quite noticeable. At this point, I would think long and hard about buying this line of cabinets.


Date created: Name:
Location: Somers Point, NJ
Model/Style: Reflections

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Look some where else....."
Colors of cabinets are different, panels on sides of refrigerator different color. Drawers not aligned. When called about the drawers they sent me a video to watch on how to wiggle the back attachment from their field man? Crown molding totally different color than the cabinets. Called them about the colors and sent them pictures and they told me sorry that's the grain of the wood? One cabinet looks like it a mahogany, the one next to it looks like it cherry and the one next to that looks more oak. Very disappointed after spending over 13 thousand dollars.

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