Diamond Cabinets Reviews

Diamond
Popularity:
#31  of 39 brands of cabinets

20% of customers recommend
2 of 5 stars 77 reviews with an average rating of 2
  • Very Satisfied
    14
  • Somewhat Satisfied
    2
  • Neutral
    1
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    53

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Date created: Name:
Location: Houston, TX
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Disappointed"
I was a littler hesitant about ordering cabinets from a big box store but was assured Diamond would be the way to go. We ordered the Diamond semi-custom cabinets from Lowes after Hurricane Harvey and was so excited to finally install the cabinets. The cabinets looked nice when we peeked into the boxes but soon noticed the quality left a bit to be desired. We were shocked that the quality was less than builder grade, in fact, not even close. The laminate and paint on the sides and underneath was already chipping / peeling, but what disappointed us more than anything was the lack of reinforcement on the backs and especially the the uppers. What I mean by this is the cabinets (although the front face and frame is suppose to be wood) there is no support other than the thin particle board across the back to nail to the studs. Our old cabinets (almost 20 years old) had a solid block of wood across the top back and even though it had particle board in the back it was twice as thick. What brought me to tears was when professional installers came by to quote a price for installation and asked, “How long do you plan to leave these “temporary” cabinets hanging because based on the quality, it is doubtful they will last more than a couple of years — which is not uncommon for this brand. I wish we knew to look at the back of the cabinets especially for the uppers and to pay attention to the backs on the lowers for the sink. We’re stuck now but hopefully someone else will know to be sure to confirm the quality of reinforcement on the back especially for hanging the uppers (so the front does not eventually lean forward or separate from the back or start cracking as soon as the cabinets are properly nailed into the studs. So disappointed.


Date created: Name:
Location: Cincinnati, OH
Model/Style: Custom

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Many Issues"
After making the difficult and expensive decision to remodel our master bath, my wife and I were directed to ProSource Cincinnati for cabinets, granite and tile. The following details the numerous issues we experienced in our dealings with Diamond Cabinets. After explaining that we would like a higher-end cabinet, my wife and I were directed to the Diamond line of cabinets and selected a Cherry cabinet with an expresso finish. We purchased an 8-foot vanity and a floor-to-ceiling custom-designed pantry style cabinet. The cabinets arrived damaged, which isn’t necessarily a Diamond issue aside from the fact that the delivery agent consisted of one person to handle several large cabinets. A base cabinet was damaged on the bottom right corner – looks like handling damage as opposed to something that left the factory damaged. Upon installation we noticed that one of the pantry doors had a nick at the top of the door and several wood defects (a groove in the wood) at eye level. The top two doors of the pantry cabinet were a different sheen or different grain than the cabinet they sit on. Immediately obvious to anyone who looked at the doors. The front frame of the pantry cabinet isn’t square as the bottom left corner shows the raw wood of the side panel. Virtually every drawer (except two) of the vanity has a flaw, each of the four under-sink doors has a flaw. The Diamond Sales Representative for this area came to my home to review the cabinets and agreed to replace doors and drawers and then have a furniture refinisher come to correct any remaining minor defects. At this point, no one seems to be able to locate our replacement parts and we are left hanging. Of course, ProSource has been paid as well as Diamond. Folks, do yourself a favor and stay away from this manufacturer. Nothing here but poor craftsmanship and no one willing to own an issue to resolve the problem. A letter to Diamond senior management went unanswered.


Date created: Name:
Location: Dayton, Ohio
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Prelude"
At this point, I most dissatisfied with these cabinets. They were installed in 2014, and at the beginning of this year (2018), the fronts began to crack. These were hair-line cracks that looked like the crackings of an egg. Since there is a lifetime warranty, Diamond agreed to replace all the fronts. However, the new fronts now are a nice white, but the base cabinets have yellowed and thus, they do not match the fronts. I am waiting to see what Lowes/Diamond will do to correct this obvious problem as it is quite noticeable. At this point, I would think long and hard about buying this line of cabinets.



Date created: Name:
Location: Somers Point, NJ
Model/Style: Reflections

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Look some where else....."
Colors of cabinets are different, panels on sides of refrigerator different color. Drawers not aligned. When called about the drawers they sent me a video to watch on how to wiggle the back attachment from their field man? Crown molding totally different color than the cabinets. Called them about the colors and sent them pictures and they told me sorry that's the grain of the wood? One cabinet looks like it a mahogany, the one next to it looks like it cherry and the one next to that looks more oak. Very disappointed after spending over 13 thousand dollars.


Date created: Name:
Location: Ny
Model/Style: Hanson

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Garbage"
Re innovation from Lowe's. Absolutely terrible. 1.Cracks, staples, chips, missing paint spots, uneven fit etc etc etc. 2.Lowes and Diamond reps... Dont care stay far far far away... We are still battling them


Date created: Name:
Location: Michigan
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Chipping Cabinets"
Do not buy these cabinets. My builder installed the diamond cabinets in chocolate in two bathrooms and the kitchen and we have experienced a large amount of chipping. The paint is literally falling on the floor. I have expressed my concern to their customer service and they informed me it's "wear and tear". I'm not sure what type of quality this company stands behind, however I would expect that cabinets that are in the bathroom and kitchen would hold up better than that. Not to mention, we've lived here less than 3 years. Extremely disappointed by the quality and customer service!


Date created: Name:
Location: CA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Good product / Bad Service"
Nice cabinets, But very below average service from Diamond and Lowes. Cabinets where delivered without all the materials needed for installation. Lowe's said Diamond was to blame? Not sure that Lowe's was completely blameless.


Date created: Name:
Location: NC
Model/Style: Intrigue

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Had a great experience with Diamond, not so much with Lowes"
Did an entire kitchen renovation. I searched for about 6 months across the eastern seaboard at every kitchen cabinet company, Lowes, and Home Depot to find the cabinet I wanted. Diamond makes an elite product named Diamond Intrigue that isn't available at all stores. I fell in love with Diamond Intrigue Hepburn in Mustang but it was called something else at another place. It goes by another name at the custom cabinet manufacturers - it cloaks under Masterbrand. When I found my dream product, my designer at Lowes and I worked on a fantastic kitchen plan to address all the issues I had with my old kitchen. I am extremely happy with the quality of the cabinets, the look, the functionality, the options available, and the Diamond rep's desire to please me when we had a glitch.


Date created: Name:
Location: Ramona
Model/Style: Sullivan Maple Seal

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love my Diamond cabinets!"
I absolutely love my new bathroom cabinets. The quality is great along with all the awesome inserts they offer for not only the kitchens but they have great organization items for bathrooms too.


Date created: Name:
Location: San Diego
Model/Style: Sumner-Cherry

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Garbage Cabinets"
I ordered $25,000.00 in Diamond Cabinets in San Diego. The Diamond Cabinets showed up it looks like drug addicts assembled them and applied the stain all poorly done some of the door fronts were not sanded and stain was applied anyway. I immediately called both La Mesa Dixieline and they called a Diamond cabinet representive they both showed up my contractor and Designer were present. The Diamond rep said they would take care of any problems and replace any or all the cabinets. 11 months goes by Diamond Cabinets never comes back or calls. I needed additional cabinets for my remodel and Diamond wants an additional $9000 for a custom stain color they discontinued the stain they wanted $16,000.00 for the additional cabinets so another $25,000.00! making the total $50,000.00 they have not fixed anything on the first order! I called my lawyer and we had another meeting the La Mesa Dixieline manager , Diamond , My designer and contractor came to my home again everyone agreed the cabinets were poorly made and stained after that meeting Dixieline contacted the Designer and stated Diamond Cabinets will not accept any new orders from my designer or myself left with no choice I returned the cabinets to La Mesa Dixieline for a $21,700.00 refund . Diamond Cabinets will only offer a $7500.00 refund. If you are thinking to buy Diamond Cabinets run! They bait and switch, No customer service, No follow, Once you pay them you have very little options you have to get a lawyer. There are 2 or 3 people going thru the same ordeal in San Diego.I have reordered all of my cabinets from a custom cabinet maker for a total of $38,000.00 stained and installed. I'm out of pocket $63,000.00 and we are still not in the house. If you order from Diamond good luck

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