Lily Ann Cabinets Reviews

Popularity:
#7  of 39 brands of cabinets

57% of customers recommend
3.5 of 5 stars 78 reviews with an average rating of 3.5
  • Very Satisfied
    42
  • Somewhat Satisfied
    3
  • Neutral
    3
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    23

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Date created: Name:
Location: Auburn, AL
Model/Style: White Shaker and York Chocolate

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Fantastic experience - great customer service for online company"
Lily Ann Cabinets was a great company to work with. I found having samples sent prior to purchase and design, very helpful. I have an unusually large window in my kitchen and it was very helpful to have Lily Ann draw up (with their software) our kitchen with accurate measurements. I had an idea of how I wanted the kitchen to be laid out and they were very easy to work with in nailing down all the components we would need. When I changed my mind a few times they were happy to alter the drawings. The products were shipped very quickly, like within 2 weeks. There were a few things missing from the first shipment but they sent them along once contacted. There were a few things missing from the design and not in the original order but Lily Ann was happy to place the order for us and did not have us pay for the shipping costs. In my opinion, with large orders like those placed, it is not uncommon for you to receive something damaged or incorrect. Lily Ann was quick to replace a hinge and a drawer front. I would have given them less stars but their quick customer service and willingness to replace things quickly far beats out many competitors. The quality of the cabinet doors is fantastic. My husband and I completed our kitchen reno, complete with wall removal, on our own and on a budget. I couldn't be happier with the product we received through Lily Ann.


Date created: Name:
Location: Birmingham, AL
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"So close to perfect"
I purchased a single 36X36 shaker wall cabinet with doors. Cabinets shipped quickly and arrived with all parts and packaged well. Overall for the price I was pleased with the quality and construction of the cabinet base and face frame. The dovetail joint system was sturdy and easy to assemble with or without glue. There are a few imperfections in the paint and some scratching on the shelving. I was planning on painting the cabinet to match the existing floor cabinet that was already in place so not a big issue for me but an issue that needs attention from a quality standpoint. Some of the base frame construction is a little rickety which can be resolved with a little cabinet building knowhow. I was very pleased with the shaker door construction and finishing. Whoever is doing that part of the construction is skilled because the doors would be hard to beat anywhere else for the price. In summary it looks like just a little quality inspection before shipping would make the product see the potential that is there.


Date created: Name:
Location: Philadelphia, Pa.
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Cabinet hinges"
I have done 2 kitchens using Lilyann Cabinets. The first kitchen was my own and I spent about $9000.00 which was a great price for the number of cabinets we purchased. We did have some issues as far as communication and wrong product, but in the end they got it together and kitchen was completed. I think for the price your getting a great cabinet. Now I do have a complaint on the 2nd kitchen I did. This was for a customer. She chose the shaker cinnamon cabinets. They seem to have changed the hinges so that the door swings 110 degrees. The problem is they swing to far and the door rubs on the frame which will rub the finish off quickly. They said the hinges were changed because the pullout trays were hitting the hinges. They might have solved the pullout tray problem but in doing so I think they created a bigger problem. In my kitchen I just mounted the pullout trays above the hinges so they wouldn't hit. I had plans to purchase Lilyann cabinets for future jobs but because of this hinge change I might have to look elsewhere.



Date created: Name:
Location: Lebanon, TN
Model/Style: White Shaker Elite

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Satisfied - beautiful hardy cabinets"
For the price, these cabinets can't be beat. They look beautiful and are solidly constructed. If you have someone installing the cabinets for you, you will love them. We did it ourselves. Wow, it was a chore. We built an island with the cabinets. Most of the issues we had were because we had no idea how to actually get the project done. We did receive one special drawer that had no instructions and was different from the online videos. There were no instructions for the extra doors we got to mount to the sides. Also no best practices or suggestions for covering the back of the cabinets with the bead board. So we had to wing it. All that said, these cabinets are amazing, the opening and closing features on the drawers and doors is amazing. Buy them.


Date created: Name:
Location: CALIFORNIA
Model/Style: Cinamon Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Bad start"
So far its been over 3 weeks since my cabinets have come...one of the reviews was right on the dot unless you are buying over 4000. of cabinets they don't deal with you and the shipping policies are crazy... expect you to pay for shipment of damaged items to and from? Shipping costs outrageous if you don't spend over 2500. plus may not come to your state even if that much for free... check their shipping and read can't stress to read if something comes damage what they want you to do... but yes still waiting emailed and nothing yet? My issue was asked for them to put my small cabinets on hold so I didn't have to pay shipping because I would be ordering more... their chat rep told me everything was fine then couple days later got an email saying they had shipped so 400. later of shipping charges I was asking why did the chat rep tell me that he had put them on hold? No one checks their emails every second of the day... been so busy with cabinets hadn't checked email in like a week? then their admin lady admitted she hadn't checked her email in a couple days... so the customer is expected to check every second? It hasn't been the worst experience I'm sure they are trying but to me when you have an online business and it is dealing with such an expensive purchase you need to have a business that is on top of everything especially if you have been doing this for a while now online? I mean, why haven't issues been tweaked out like amazon? They need to get on top of every issue quickly and also customer is always right...they should have eaten the shipping charges from my smaller order and I would have not even hesitated to order about 6000. more of cabinets... but now I'm dealing with the local Ikea and so much easier can just go down buy the cabinet sets I need and if they screw up I just drive back and pick up the part.... I just don't get why their "management" didn't say whatever she wants she will be spending probably about 8 grand because I'm doing kitchen and dining area and parts of bedroom...but they messed up... and they get a bad review basically...but yes still waiting for the small shipment I ordered... may have to call paypal and complain... this is way too long to wait for anything...


Date created: Name:
Location: FL
Model/Style: Charleston

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love My Cabinets"
I love my cabinets! My kitchen looks great. They were easy to assemble and install for a do-it-yourselfer. Very high quality for the price. I couldn't be happier


Date created: Name:
Location: Michigan
Model/Style: Charleston antique white

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great product for great price"
Replaced my kitchen cabinets ....saved hundreds from box store prices. Cabinets were easy to assemble and we're shipped on one big pallet... I want to thank the sales team for helping with the new design of my kitchen ( I love it). To tear out the particle board and replace it with solid cabinets is night n day thanks again


Date created: Name:
Location: Florida
Model/Style: Charelston Toffee

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Customer service"
Buyer beware! Your order will come in wrong, damaged, or backordered! I've been waiting for 5 months and they still have no idea when they'll get their shipment from China. This is not a manufacturing company like their website boasts, they sell cabinets made in China.


Date created: Name:
Location: Cheyenne, WY
Model/Style: Shaker Cinnamon

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Looks like a cabinet costing hundreds more"
Replaced kitchen cabinets with Shaker Cinnamon cabinets. After comparing prices/materials of the big box stores in/stock cabinets (not the high end custom cabinets), the choice was clearly Lilly Ann. Solid wood frames/doors and plywood panels, not thin mdf! We consulted with Bill Decker III a few times to finally get the design we wanted and tweak the total order (cabinets/trim/decorative panels), shipping was pretty much on time, it shipped the week specified , but not exactly on the day specified. $4,500 in cabinets arrived on a big heavy pallet and was damage free. We had one cabinet door that was slightly off color and after sending a photo, it was replaced with, similarly they replaced a couple hinges that were of the wrong type that were incorrectly shipped. Yeah a delay, but they took care of it. If you watch the videos, reasonably take your time and above all do not use a cordless drill with attachment to assemble the cabinets(that is how screws get stripped). You will most likely have an amazingly square cabinet without stripped screws. As mentioned here and in the videos, use glue and have a wet rag to clean up. The finished product is a cabinet that functions and looks like a cabinet costing hundreds more. I will use them again, no doubt!


Date created: Name:
Location: MD
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Beware false reviews"
Beware that many of the positive reviews for Lily Ann are false reviews posted by employees. As for the cabinets I received, there were many manufacturing defects in the doors and boxes. I would not recommend this product, you get what you pay for.

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