Lily Ann Cabinets Reviews

Popularity:
#7  of 40 brands of cabinets

58% of customers recommend
3.5 of 5 stars 80 reviews with an average rating of 3.5
  • Very Satisfied
    43
  • Somewhat Satisfied
    4
  • Neutral
    3
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    23

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Date created: Name:
Location: Saline, MI
Model/Style: Charleston Cherry

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great Company, Remarkable Value!"
We made a quick decision to update our kitchen to improve the resale and update the look. While granite counter tops was the main focus, we realized we needed to replace our outdated built-in kitchen desk to a wet bar. We visited Lowe's, Home Depot, and the expensive cabinet makers, we came across Lily-Ann Cabinets on the web, and were delighted to find them in Toledo, OH so close to our home. We visted their factory showroom and the folks there couldn't be more accommodating. We left that day with most of our order. As DIY type's we had no problem doing our own work and the assembly of these cabinets was a snap. I also estimate that we paid half of what we would have paid at a big box store. While they had to back order the upper cabinets, they ended up coming in a month earlier than estimated. The owner was so nice to even exchange a trim piece with us by meeting us halfway from Toledo! This is a well run and friendly family company. We modified several parts of the cabinets with little effort, such as shortening an upper drawer for a small sink installation using pocket screws. The bottom edges of the cabinets sides were not stained, but the local hardware store had easily matching stains to match the finnish so you would not see the white wood edges. The variety in trim pieces allowed us to use a different and more attractive molding at the top of the upper cabinets. All in all this was a great company to work with and they provide tremendous quality and value.


Date created: Name:
Location: New jersey
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Third set"
This is third set of cabinets from Lily Ann. Shipping and ordering was a none issue each time. One set of doors were damaged in shipping and they were fast to send another set. I also changed the design for an island after cabinets were delivered and the salesman Hans Henock was able to redesign and expedite my order request. I will continue to use these cabinet, the backs, sides are all wood...


Date created: Name:
Location: Auburn, AL
Model/Style: White Shaker and York Chocolate

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Fantastic experience - great customer service for online company"
Lily Ann Cabinets was a great company to work with. I found having samples sent prior to purchase and design, very helpful. I have an unusually large window in my kitchen and it was very helpful to have Lily Ann draw up (with their software) our kitchen with accurate measurements. I had an idea of how I wanted the kitchen to be laid out and they were very easy to work with in nailing down all the components we would need. When I changed my mind a few times they were happy to alter the drawings. The products were shipped very quickly, like within 2 weeks. There were a few things missing from the first shipment but they sent them along once contacted. There were a few things missing from the design and not in the original order but Lily Ann was happy to place the order for us and did not have us pay for the shipping costs. In my opinion, with large orders like those placed, it is not uncommon for you to receive something damaged or incorrect. Lily Ann was quick to replace a hinge and a drawer front. I would have given them less stars but their quick customer service and willingness to replace things quickly far beats out many competitors. The quality of the cabinet doors is fantastic. My husband and I completed our kitchen reno, complete with wall removal, on our own and on a budget. I couldn't be happier with the product we received through Lily Ann.



Date created: Name:
Location: Birmingham, AL
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"So close to perfect"
I purchased a single 36X36 shaker wall cabinet with doors. Cabinets shipped quickly and arrived with all parts and packaged well. Overall for the price I was pleased with the quality and construction of the cabinet base and face frame. The dovetail joint system was sturdy and easy to assemble with or without glue. There are a few imperfections in the paint and some scratching on the shelving. I was planning on painting the cabinet to match the existing floor cabinet that was already in place so not a big issue for me but an issue that needs attention from a quality standpoint. Some of the base frame construction is a little rickety which can be resolved with a little cabinet building knowhow. I was very pleased with the shaker door construction and finishing. Whoever is doing that part of the construction is skilled because the doors would be hard to beat anywhere else for the price. In summary it looks like just a little quality inspection before shipping would make the product see the potential that is there.


Date created: Name:
Location: Philadelphia, Pa.
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Cabinet hinges"
I have done 2 kitchens using Lilyann Cabinets. The first kitchen was my own and I spent about $9000.00 which was a great price for the number of cabinets we purchased. We did have some issues as far as communication and wrong product, but in the end they got it together and kitchen was completed. I think for the price your getting a great cabinet. Now I do have a complaint on the 2nd kitchen I did. This was for a customer. She chose the shaker cinnamon cabinets. They seem to have changed the hinges so that the door swings 110 degrees. The problem is they swing to far and the door rubs on the frame which will rub the finish off quickly. They said the hinges were changed because the pullout trays were hitting the hinges. They might have solved the pullout tray problem but in doing so I think they created a bigger problem. In my kitchen I just mounted the pullout trays above the hinges so they wouldn't hit. I had plans to purchase Lilyann cabinets for future jobs but because of this hinge change I might have to look elsewhere.


Date created: Name:
Location: Lebanon, TN
Model/Style: White Shaker Elite

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Satisfied - beautiful hardy cabinets"
For the price, these cabinets can't be beat. They look beautiful and are solidly constructed. If you have someone installing the cabinets for you, you will love them. We did it ourselves. Wow, it was a chore. We built an island with the cabinets. Most of the issues we had were because we had no idea how to actually get the project done. We did receive one special drawer that had no instructions and was different from the online videos. There were no instructions for the extra doors we got to mount to the sides. Also no best practices or suggestions for covering the back of the cabinets with the bead board. So we had to wing it. All that said, these cabinets are amazing, the opening and closing features on the drawers and doors is amazing. Buy them.


Date created: Name:
Location: CALIFORNIA
Model/Style: Cinamon Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Bad start"
So far its been over 3 weeks since my cabinets have come...one of the reviews was right on the dot unless you are buying over 4000. of cabinets they don't deal with you and the shipping policies are crazy... expect you to pay for shipment of damaged items to and from? Shipping costs outrageous if you don't spend over 2500. plus may not come to your state even if that much for free... check their shipping and read can't stress to read if something comes damage what they want you to do... but yes still waiting emailed and nothing yet? My issue was asked for them to put my small cabinets on hold so I didn't have to pay shipping because I would be ordering more... their chat rep told me everything was fine then couple days later got an email saying they had shipped so 400. later of shipping charges I was asking why did the chat rep tell me that he had put them on hold? No one checks their emails every second of the day... been so busy with cabinets hadn't checked email in like a week? then their admin lady admitted she hadn't checked her email in a couple days... so the customer is expected to check every second? It hasn't been the worst experience I'm sure they are trying but to me when you have an online business and it is dealing with such an expensive purchase you need to have a business that is on top of everything especially if you have been doing this for a while now online? I mean, why haven't issues been tweaked out like amazon? They need to get on top of every issue quickly and also customer is always right...they should have eaten the shipping charges from my smaller order and I would have not even hesitated to order about 6000. more of cabinets... but now I'm dealing with the local Ikea and so much easier can just go down buy the cabinet sets I need and if they screw up I just drive back and pick up the part.... I just don't get why their "management" didn't say whatever she wants she will be spending probably about 8 grand because I'm doing kitchen and dining area and parts of bedroom...but they messed up... and they get a bad review basically...but yes still waiting for the small shipment I ordered... may have to call paypal and complain... this is way too long to wait for anything...


Date created: Name:
Location: FL
Model/Style: Charleston

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love My Cabinets"
I love my cabinets! My kitchen looks great. They were easy to assemble and install for a do-it-yourselfer. Very high quality for the price. I couldn't be happier


Date created: Name:
Location: Michigan
Model/Style: Charleston antique white

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great product for great price"
Replaced my kitchen cabinets ....saved hundreds from box store prices. Cabinets were easy to assemble and we're shipped on one big pallet... I want to thank the sales team for helping with the new design of my kitchen ( I love it). To tear out the particle board and replace it with solid cabinets is night n day thanks again


Date created: Name:
Location: Florida
Model/Style: Charelston Toffee

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Customer service"
Buyer beware! Your order will come in wrong, damaged, or backordered! I've been waiting for 5 months and they still have no idea when they'll get their shipment from China. This is not a manufacturing company like their website boasts, they sell cabinets made in China.

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