Lily Ann Cabinets Reviews

Popularity:
#7  of 39 brands of cabinets

57% of customers recommend
3.5 of 5 stars 78 reviews with an average rating of 3.5
  • Very Satisfied
    42
  • Somewhat Satisfied
    3
  • Neutral
    3
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    23

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Date created: Name:
Location: Mounds OK
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Very pleased!"
I ordered my cabinets (madison antique white) from their website which was very easy. I emailed my rep with questions a few times and spoke to him on the phone once. I was very happy with the customer service I received. My cabinets were delivered very quickly and the packaging/crate looked very secure with no apparent damage. The boxes were clearly marked on the outside so I could easily see which ones were what and that they were all there. Assembling the cabinets was pretty easy, it can be done with just one person, but is definitely easier with two. My 18' base cabinet came with a shelf but it was the wrong size, sent an email to my rep and quickly received a replacement. My cabinets are installed now and look really pretty! I am please with my purchase and will use Lilly Ann again.


Date created: Name:
Location: Valencia,CA
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Amazing cabinets, lots of features backed by great customer service"
I have used many cabinet companies but, I started using Lilyann Cabinets 2 years ago for all my cabinet, counter, and vanity needs and have never looked back. There quality is outstanding, loaded with features! I send my measurements off to my sales rep Lennon Weast, and he designs the kitchen and 9 times out of 10 the customer makes no changes it's set up perfectly. There delivered right to your garage fast. The customer service I receive is fast, friendly and above professional. You can't beat there prices...seriously I've tried and for the quality and price they provide in their cabinets it's a win win. Don't take my word for it try them and you'll see exactly what I'm talking about.


Date created: Name:
Location: Deltona, Fl
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"High Quality Cabinets at Affordable Prices"
As a contractor, I have been purchasing cabinets from Lily Ann for several years now, I have never had any complaints from any of my clients in regards to the quality and durability of the products. I think the customer service is excellent, I have a great relationship with my rep, one thing I know for sure, if anything were ever to go wrong, he would definitely have my back.



Date created: Name:
Location: new jersey
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Total kitchen"
Lily Ann is easy to work with. The salesman, Hans Henock, was extremely helpful with the design and ordering. This is the 6th set of cabinets from them. The only issue once was a damaged door during shipping and Hans was able to replace within a few days. I would recommend these cabinets as well as the design help.


Date created: Name:
Location: Cincinnati OH
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Have used them on multiple occasions"
Had lived in my home for years and the kitchen needed a complete update. A friend recommended LilyAnn cabinets. Chuck Bennett helped me design everything. Was extremely helpful. Of course, after selling my home, (the kitchen looked awesome) I went and bought my new condo that also needed a complete remodel. Went back to Lily Ann and am happy again. Chuck worked with me on several "change orders" as I relocated the layout on different occasions and everything went smoothly. White cabinets this time and 2 doors came in with damage. Lily Ann replaced them in a timely manner with no hesitation. Will use them again I am sure.


Date created: Name:
Location: new market, TN
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Unhappy"
My cabinets came quickly except for one piece. We spent some time on the phone and I changed out a 30 inch drawer cabinet for 2 15s. All was shipped quickly (however were not packed on pallets as they said they would be on their videos). All inventory numbers etc. on shipping bill different codes than online. All of the boxes went together fairly simply but virtually none of the drawers did. Got on the phone mucho times to LilyAnn and eventually got replacements. All of the drawer time cost me money (definitely not do it yourself). They were machined very, very poorly. Replacement drawers came fairly rapidly but same problem, drawer dovetails still wasted workers time and did not fit well together. The cabinets are fine quality except for the drawers but when you have a lot of them it costs you money. They have definite quality control problems with their machining of dovetails and with their shipping and inventory. Will not do business with them again.


Date created: Name:
Location: Albuquerque, new mexico
Model/Style: Charleston Toffee

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great Experience"
We had a great experience. Our installer was very impressed with the quality right down to the pieces that hold the shelves in and everyone who has come in our kitchen, delivery men etc. has commented on how beautiful the cabinets look. We got the Charleston Toffee Easy ready to assemble (ERTA). I am a 50 year old woman and I put them all together myself except for needing help moving around the giant ones like the Lazy Susan. The customer service was excellent we did not receive the shelves for the lazy susan I called them and we received them within just a few days. Randy always promptly returned my calls, had great ideas for the kitchen, and had no problem with me changing my mind about things which I did several times.


Date created: Name:
Location: Toledo
Model/Style: Charleston White

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Top of the Line"
Solid and easy to assemble. Very well finished and gorgeous in our newly remodeled kitchen. Our Contractor was so impressed he is going to use LiliAnn for his other jobs as a supplier. Considering some bad reviews we still made the plunge to purchase from them due to their great return policies. Wow, the quality is very very good and I'm not sure how they received any bad reviews.


Date created: Name:
Location: Ohio
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst service ever"
Do not order anything from Lily Ann ever! The cabinets are nice. The price is good. However, the service is horrible! It took them a month to send me cabinets and I live in the same state as the warehouse (Ohio). One of the cabinets was supposedly out of stock and would arrive ups the following week. It didn't arrive a week later and I had to hound them everyday to send it. It finally arrived in 2 weeks. They sent me one cabinet that was the wrong size and made me buy another one to replace it even though it was their error! It took another month to get the replacement cabinet that I had to buy. They blamed a "new ordering employee" for this error and said she "forgot" to send the cabinet. This pathetic excuse for service is definitely not worth the money I saved on these cabinets. You really do get what you pay for. Do not order anything from Lily Ann ever!


Date created: Name:
Location: los angelas, CA
Model/Style: madison chocolate

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Terrible cabinetry and Terrible customer service"
I ordered a $3500 kitchen from bill decker at lily ann cabinets, He completely screwed me. He promised me good cabinets, better quality then home depot at this great price. I received my order 2 weeks late, and once it did come 15 out of 25 cabinets had damage. They refused to replace any of the cabinetry and on top of that they would not accept a return from me. Definitely would not do business with this terrible scam company again.

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