Kitchen Craft Cabinets Reviews

Popularity:
#40  of 41 brands of cabinets

12% of customers recommend
1.5 of 5 stars 25 reviews with an average rating of 1.5
  • Very Satisfied
    1
  • Somewhat Satisfied
    2
  • Neutral
    0
  • Somewhat Unsatisfied
    3
  • Very Unsatisfied
    19

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Magalia, ca
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Happy with KitchenCraft"
My kitchen cabinets were installed 11/2016. Upon installation there were a few visual scuff marks on the paint of an upper and lower side panel, appearing as though they'd been in use for a few years. I called my dealer and he had replacements sent out. This was my first kitchen remodel, so it was all a learning experience. These cabinets still look good and wipe clean easily. My house sits on a concrete slab, so there is moderate shifting which affects the auto close feature on some drawers, but they still close easily. Overall, I am pleased with these cabinets. I have not had anything break or fail, but it's only me in the kitchen.


Date created: Name:
Location: Vancouver, B.C.
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Horrible Service"
A few drawers not working 15 months after install. Will not return calls, very dissapointed. Poor quality overall.


Date created: Name:
Location: Shallotte,NC
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Good Luck!"
My cabinets were installed by the contractor who built my home in 2007. By 2012 one door was in need of replacement due to sunshine shining through window onto door. This caused the thermofoil to pull away from the surface it underneath. The door now looks like a big bubble. The company no longer exists in here. I have no way of identifying the model! Can't find any identification anywhere on these cabinets as to style. I can't get a replacement for this door. Do yourself a favor, don't buy from this company! Unless you like regret!



Date created: Name:
Location: New Orleans LA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible fit and Horrible Customer Service"
This was the first time using Kitchen Craft. I was told they were a comparable line to a few other lines I have used in the past. First the cabinets are not the best constructed and we had many issues with poor quality control. That said, the company does not have a quick ship for missing or damaged parts as well as things that were their own fault. It held up the entire job to get replacement parts. Also, the cabinets were very difficult to install in an old house renovation. They might be fine for new construction but as old houses are not square or plumb they are not the ideal product.


Date created: Name:
Location: Victoria, BC
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible company, horrible product"
We did our reno in 2010 and it took the cabinets all of 2 years to delaminate. Called Kitchen Craft, they wouldn't send a representative out to our house like they were supposed to, so they made us send a sample door in. When they did the "analysis", they said the warranty would not cover because it was water damaged. They actually said that it looked like we had a hot tub in the kitchen. The worst damage is the cabinet doors under the sink, but they designed the kitchen. They knew which cabinet doors were going to be by the sink. We have not done anything to void our warranty. Now I have to replace ALL my door fronts with another company because they won't replace. I've never been so disappointed in a company. Please shop elsewhere.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Iím so upset about my cabinets"
The finish on my cabinets was never right. I had them out once and the said thereís nothing wrong. My father had just died and I did not have the strength to addressEther recreational it. Now 2years later I look at cabinets and they look terrible. The rep Anne Aldridge was terrible to me and the company says they only deal with dealer. Do not buy these.


Date created: Name:
Location: Austin TX
Model/Style: Newhaven 5-Piece Charcoal Stain

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Finish/Worthless Warranty"
We renovated our kitchen in 2011 and chose Kitchen Craft's Newhaven cabinets in maple with a charcoal finish. Over time, the finish on almost every edge of the Shaker-style doors has worn off, so that what was supposed to look very modern instead looks very shabby--and not in a chic way. I have requested that Kitchen Craft Corporate and their local representative contact me to resolve the issue. Neither has responded. I purchased these cabinets in part because the company offered a limited lifetime warranty. The warranty is, however, very vaguely worded and my research indicates that when the customer asserts a warranty claim, this company routinely argues "Normal wear and tear". I can litigate the issue, and I may, but I'd really rather be doing something else. I couldn't be more displeased with a product.


Date created: Name:
Location: [email protected]
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Complete kitchen"
Our new kitchen was designed by Jaimie at the Regent location and with her assistance and Kitchen Craft's great products we are extremely satisfied. The scheduled installation went seamlessly and we couldn't have had a better experience. The installer was terrific. Thi is our 3rd kitchen by Kitchen Craft and if we ever need another, we'll return to Kitchen Craft and look for Jaimie's assistance.


Date created: Name:
Location: brooklyn
Model/Style: Semi Custom

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cheap"
The quality was horrendous. Shape up kitchen craft! I thought you were professional cabinet makers!


Date created: Name:
Location: Kingston, Ontario
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Ms. Jeanette Melo (Doug Edge)"
Cupboards look good. The service is absolutely deplorable. It took almost three months for them to complete a $ 5,000 job and it's still not finished. Customer service person, Michelle, in Winnipeg is rude and unapologetic. Run the other way.


Date created: Name:
Location: Windsor, Ontario
Model/Style: White MDF Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Awful"
Purchased what we thought we lovely white shaker cabinets as displayed at Naylor's showroom. What a disappointment. The paint on the crown molding is streaked in - smeared and smudged in many places. This cannot be cleaned and will always look smeared and smudged. They painted over scuffs and scratches as if they didn't care or were blind. Almost all the doors have scuffs on them as well. The quality is no where near what is shown in the show room. We would have better off purchasing Ikea cabinets


Date created: Name:
Location: Wayne, PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Major problems Kitchen Craft cabinet finishes"
Horrible issues with finish coming apart. After 3 yrs. company said 'water damage not covered under warranted' (huh?) I wrote the company follow up saying surely they would not sell me a product for under the sink that was not good around water. And I asked for replacement with something that will hold up around water. After some back and forth... They did send replacements for those that were damaged. We replace and within a year the same thing was happening. Now 5 years later not only the ones at sink but most of the surfaces are coming apart and look terrible. This was a major remodel and we paid top dollar. I am ready to go in again and fight for either refund or some cabinets that will hold up. Wondering if anyone out there still working on this and want to join forces?


Date created: Name:
Location: Iowa
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Hinges"
My daughter bought a very fine home which included Kitchen Craft cabinets. The cabinet hinges are starting to fail. The spring hinges are not closing properly. The cabinet doors will not remain close. I have tried to contact Kitchen Craft support through their website (contact us) and they refuse to respond to my concerns. Are they out of business?


Date created: Name:
Location: Denver, CO
Model/Style: Lexington

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Finish Work on Kitchen Craft Cabinets"
We have had endless issues with our Kitchen Craft cabinet finishes. Straight from the factory our white Lexington cabinets showed up with blue glue on the outside and inside of the cabinet boxes, black marks in the paint, scratches in the doors, dirt painted into the doors, gouges in the finish, warped doors, split doors and more. In a few cases, we asked for replacement doors and the replacements came in looking even worse than the original. This happened for one door four times! We are very sad we chose kitchen craft - we expected better quality. In addition, I have written to their customer service twice, with no response.


Date created: Name:
Location: Saint Petersburg, FL
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Avoid this company"
I have had my new cabinets since August so 6 months and they are chipped, scratched, and falling off the hinges. My dealer got a kitchen craft representative to visit my home and take pictures but he decided that they would not warranty "normal wear and tear". If you can't use a cabinet without it falling apart than that is bad design not normal wear and tear. Had they told me that these look great in the show room but you can't actually use them of course I would have bought something else. Stand behind your products Kitchen Craft! Don't you care at all about customer satisfaction? I'm telling the world not to buy Kitchen Craft products.


Date created: Name:
Location: Atlanta
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Poor Customer Service and quality control"
We ordered cabinets in August. The cabinets are beautiful solid wood doors and cabinets with a deep espresso finish. The biggest challenge with Kitchen Craft is they hide behind the internet and defer you back to your local dealer. If you send an online inquiry about the cabinets, you have to check a box that states that you will accept your dealer to follow up with you. We don't want to talk to our dealer. There are inconsistencies with some of the depths of our cabinet shelving that make little sense and negatively impact the amount of surface storage space because the depth of the shelves and pull out drawers are significant smaller than the actual cabinet box size. Because our cabinets are custom one would expect the shelves would match and be custom as well. Some of the shelves look like they simply took a "standard stock" shelf that was close enough in depth and put it in there. In our case, our order not only has the shelving issue above, but our dealer failed to replicate our existing kitchen as asked resulting in some of the wall cabinet depths being incorrect and he will not accept any ownership or fault. So we are stuck with an up charge of 2k to replace the cabinets on our walls with the correct ones. Not an issue per say of Kitchen Craft but beware of the dealer. Because Kitchen Craft pushes you back to the dealer there is no one to side step to and try to course correct on your own when your dealer is being a putz and is holding you hostage to pay to play.


Date created: Name:
Location: Southern California
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Arrived damaged twice"
Do not order from this company. Kitchen cabinet doors arrived damaged. When reordered, the two week delivery time was now 10 weeks. Reordered doors arrived damaged again. No customer service! Quality dubious.


Date created: Name:
Location: Austin, tx
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Not the best design"
The cabinets look ok but the hinge design is a flawed design. The manufacturer pre-drills holes for the screws which are then anchored in by expanding pieces of plastic once the screws are tightened but they will eventually (over a relatively short period of time compared to traditional wood screws) slip out. This wouldn't be so bad if you could repair them but they only sell one size of anchor at national hardware chains where I shopped so once the pre-drill hole expands from the original fitting after very little use, you are out of luck.


Date created: Name:
Location: new york
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not impressed"
There structure and product are deff below industry standard. I would not recommend this company- and I'm a dealer.


Date created: Name:
Location: Denver, Co.
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Feel Like We Were Taken"
We purchased our Kitchen Craft Cabinets in 2003 for our fully remodeled home,(installing the cabinets in our kitchen & master bathroom) by 2008 they were totally coming apart, blistered & peeling, a complete disaster. We finally got a sales rep to see our failed cabinets, for warranty help...instead we received a quote to purchase new doors, drawers, etc. for another $1,400.00...after spending over $10,000 on the worst purchase of our lives.

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