Diamond Cabinets Reviews

Diamond
Popularity:
#34  of 41 brands of cabinets

20% of customers recommend
2 of 5 stars 89 reviews with an average rating of 2
  • Very Satisfied
    15
  • Somewhat Satisfied
    3
  • Neutral
    1
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    63

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Date created: Name:
Location: tipton indiana
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality"
Some of the cabinets doors are bad. We had to order 3 doors 3 times to even find 3 that we could use. They still have flawls in them. They are poorly made, but the cost is high. I would never order from them again.


Date created: Name:
Location: highland in
Model/Style: Caspian

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Cabinet review"
Returned 3 dif cabinets m house will never use them again


Date created: Name:
Location: Milton, Fl
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Caspian"
Two cabinets were busted when we took them out of the box. It took a few days to get the kitchen sink cabinet replaced because they were not making those anymore and only could locate one at another Lowe’s store. We were pushed for time as we had already scheduled the counter top template so we didn’t even try to correct the other mess. The worst part is the cabinets are made of particle board. There is also an island and the corner of one cabinet is broke off. The trim will cover that. The cabinets are expensive and very poor quality.



Date created: Name:
Location: Ohio
Model/Style: Reflection - Gresham

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Awful Quality and Experience - Ruined our Kitchen Renno."
This review is about Dimaond at Lowes brand, made by Masterbrand. I wish that I had read reviews online before I went through with this purchase. I bought the reflection series Diamond cabinets from Lowes. A modest amount of cabinets was still quite expensive, especially w/ the plywood upgrades. This was my 2nd Lowes cabinet purchase, my first one was another brand, and it was a totally different (better) experience years ago with that one. Where to begin? Like other reviewers found online, the quality control coming out of the manufacturing facility is god-awful. Every door has issues with the paint finish - be it scuffs that don't clean off, unpainted insides, unfinished and unpainted edges, dings, dents, bruises, spots, etc. Multiple cabinets were not square. Multiple drawers were not square. The custom options/adders are nearly always WAY worse than the standard product, it's like a first-time woodworker took a hacksaw to the wall cabinets that had custom parts on it (for example the "end door" feature). It was truly embarrassing to see it. My first delivery of the removable shelves were completely unfinished. The laminate/veneer was not matching up, it's like somebody used a 10 year old rusty table saw to make the cuts. The company replaced incorrect things every time, but that means waiting another 4-6 weeks, which delays your project massively and means most of the time that the contractor is going to charge you for it (like mine). My installer gutted and renovated my entire kitchen, he's a professional wood worker and custom home builder - best of the best. The issues I had were not with installation, it was with the cabinetry and finish. The replacements are, 90% of the time, worse than the originals. Some items were replaced THREE Times, and after that much wasteful shipping/manufacturing, I paid my contractor to make the cabinet proper. He took several cabinets to the planer and table saw in order to make them square, and refinished the edges himself. How embarrassing for Diamond, and how expensive for the customer (me). Now I have enough bad cabinets in the basement to throw out, which will cost me even more, because they won't take back the old ones they have replaced either. Talk about environmental impact. The shipping, cardboard, Styrofoam, manufacturing, waste of people's time, and god the cost to EVERYONE involved. In the end I told Diamond I was tired of replacing their poor product with a worse one, and I wasn't going to delay my kitchen project any more (already doubled the time because of them). I asked for a reasonable amount of money back, they gave me ~10% which is a slap in the face and Lowe's also couldn't get any reasonable amount back from them. They refused to pay my contractors additional charges and advised that they also will not send any more replacements now that I'm taking the ~10% back option.


Date created: Name:
Location: Queens, NY
Model/Style: Heyword

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Destroyed our kitchen makeover experience"
Almost every door and cabinet had an imperfections which spanned from: 1) poor paint job (some areas you could see the grain of the wood where other areas were completely opaque making an incredibly unbalanced and inconsistent look 2) multiple scratches in different areas 3) many bumpy panels which should have had a smooth, sleek finish.


Date created: Name:
Location: Sarasota, FL
Model/Style: Reflections

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Unbelievably bad! Run, Don't Walk away! Am negotiating w/Diamond"
We have a huge kitchen. Our island is 17 ft long & 59" wide. Cabinets were supposed to be 'inspected' by subcontractor the big box company hired to install them. They apparently were inspected only for shipping damage & Not quality. Many, many issues. The Masterbrand/Diamond rep came to the house with the big box kitchen designer(designer is a pro & highly skilled). The rep agreed to replace many doors and a couple of 'panels'. Over the next few weeks the replacements began to arrive. The replacements were Worse than the doors/panels there were to replace! Today the 2nd replacement arrived. Same problem. Center panel has no stain or little stain/glaze where it attaches to the door frame. the raised panel in the center of the frame has no stain or glaze on each of the four 45 degree 'edges' where the routering changes directions by 90 degrees. It appears this door has been shipped in the past or else it just traveled poorly this time. Same as many of the 1st replacements. The 2nd replacement also has Blotchy Glaze in the center panel, just as the initial cabinets had, just as some of the 1st replacement had too. Am negotiating with Masterbrand & will update after the final 2nd replacements arrive and there is resolution.


Date created: Name:
Location: Clifton Park, New York
Model/Style: Sterling Arch Maple Painted whit

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinets started cracking with a year"
Our cabinet doors began to crack with about 2 years of installation. When we called Creative Kitchens (the company that did our kitchen,) we were told that that was normal do to expansion and contraction do to climate. That claim is ridiculous and that company was soon out of business and we didn't think we had any recourse. A number of years had passed when we were in Lowe's and saw that the sold Diamond. a salesperson gave us a contact email. My husband emailed them and we sent pictures. They sent a man to our house. He said he had never seen anything like this in 30 years. Where inlayed piece of wood was pinned at the top and bottom were all cracking. He said that all the doors should be replaced and he would recommend that. however, he does not make the final call. A couple of weeks later we got an email stating that the company believed that we pinned the cabinets and that they would not adhere to their 25 year warranty. What? How or why would we repin cabinets. The pins (staples) that they used are covered in the white factory baked on paint. their claim is ludicrous! This company sucks!


Date created: Name:
Location: Danville, Illinois
Model/Style: Prelude

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality; bad customer service"
Our $17,000 dream kitchen which should have taken approximately 30 to 60 days to complete took 5 1/2 months to complete and turned into a nightmare. We waited on replacement cabinets for 5 weeks that had to be reordered because they were ordered incorrectly and was supposedly expedited but weren't; 35 cabinet doors/drawers in our total kitchen... of those 35, 17 had to be replaced or repaired; many doors/drawers had blisters under paint due to saw dust; many of bottom edges of top cabinets were rough/splintered as if cut by a dull saw blade; One replacement door had a factory reject tag on it because of orange peel in the paint but they shipped it to us anyway and obviously had to be reordered; Refrigerator tall end panel, which had been reordered 4 times, was finally installed 5 1/2 months after start of project but still had hole in it; We agreed for it to be installed since the hole was covered by adjoining cabinet and we refused to wait another 3 weeks on a replacement that would most likely come flawed like the rest; Throughout our entire ordeal we had very poor customer service from Diamond Cabinets, however, we had excellent customer service from Lowes; Project completed on June 14, 2019.....5 1/2 months later!


Date created: Name:
Location: Lakeview, OH
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Do not buy!"
If given a 0 rating was an option I would have given Diamond Cabinets a 0. In September 2017 I ordered my cabinets from Lowes. They were delivered in October. When the contractor was ready to install them and removed them from the boxes 14 of the 42 pieces we damaged. Some of the drawers even had holes drilled for pulls! After 6 weeks, rescheduling my contractor the replacements were delivered. During the installation 3 doors needed replaced because Diamond sent the wrong size. My kitchen was not completed until February 8 - it was supposed to be done by December 1. We left on February 10 to spend the winter in Arizona and didn’t return until May 1, so kitchen was not used for 3 months. At the end of October I pulled open my trash bin door and the door literally fell off! My contractor came out (at Lowes expense) and glued it. Less than a week later, my 3 pantry doors fell apart when I opened them. Again, my contractor came out and glued them. On closer examination we found others were ready to come apart, so I told Lowes that all 20 doors needed replaced. Lowes agreed and set out to get replacements ordered. Diamond never responded to Lowes numerous contacts but, around January 27 without informing Lowes that this was being done, delivered all the doors to my house and left them in a snow drift in my driveway. Since we were in Arizona until May, Diamond was told that The doors were to be delivered to the Lowes store. Fortunately, the man watching our house came by and called us immediately. I called Lowes and they had someone come out and put them in our house. So we got home and cannot get in our office because of the cabinet doors. My contractor will be out in about 10 days to install them. During all these 20 months Diamond refused to send a representative to look at my cabinets nor provide any compensation. Diamond cabinets produces an inferior products at inflated prices. And their customer service is nonexistent.


Date created: Name:
Location: New Milford, CT
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible!"
I bought the Diamond kitchen cabinets at Lowe's. I ordered the off- white finish and of course, they delivered white ones. It took another 4 weeks to get the right cabinets and at the time I was assured these were made specifically for me. A couple of years into using the kitchen the glazing started to wear off (awful!) and the white original paint showed. They give you a lifetime warranty, so i called Lowe's to get the doors replaced. The rep from Diamond and Lowe's came, looked into the issue and said, they will take the defective doors and re-glaze them. This was 2 and 1/2 months ago. They came back 3 weeks ago, took the doors off and ...not a follow up phone call, not a note as to when to expect the doors back. I keep calling Lowes, and by now the manager hangs up on me! At this point I am ready to sue them, the whole lot! Save yourself the frustration and stress. Buy your kitchen anywhere but at Lowe's and any other brand, but Diamond!

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