Diamond Cabinets Reviews

Diamond
Popularity:
#34  of 41 brands of cabinets

20% of customers recommend
2 of 5 stars 89 reviews with an average rating of 2
  • Very Satisfied
    15
  • Somewhat Satisfied
    3
  • Neutral
    1
  • Somewhat Unsatisfied
    7
  • Very Unsatisfied
    63

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Ramona
Model/Style: Sullivan Maple Seal

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love my Diamond cabinets!"
I absolutely love my new bathroom cabinets. The quality is great along with all the awesome inserts they offer for not only the kitchens but they have great organization items for bathrooms too.


Date created: Name:
Location: San Diego
Model/Style: Sumner-Cherry

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible Garbage Cabinets"
I ordered $25,000.00 in Diamond Cabinets in San Diego. The Diamond Cabinets showed up it looks like drug addicts assembled them and applied the stain all poorly done some of the door fronts were not sanded and stain was applied anyway. I immediately called both La Mesa Dixieline and they called a Diamond cabinet representive they both showed up my contractor and Designer were present. The Diamond rep said they would take care of any problems and replace any or all the cabinets. 11 months goes by Diamond Cabinets never comes back or calls. I needed additional cabinets for my remodel and Diamond wants an additional $9000 for a custom stain color they discontinued the stain they wanted $16,000.00 for the additional cabinets so another $25,000.00! making the total $50,000.00 they have not fixed anything on the first order! I called my lawyer and we had another meeting the La Mesa Dixieline manager , Diamond , My designer and contractor came to my home again everyone agreed the cabinets were poorly made and stained after that meeting Dixieline contacted the Designer and stated Diamond Cabinets will not accept any new orders from my designer or myself left with no choice I returned the cabinets to La Mesa Dixieline for a $21,700.00 refund . Diamond Cabinets will only offer a $7500.00 refund. If you are thinking to buy Diamond Cabinets run! They bait and switch, No customer service, No follow, Once you pay them you have very little options you have to get a lawyer. There are 2 or 3 people going thru the same ordeal in San Diego.I have reordered all of my cabinets from a custom cabinet maker for a total of $38,000.00 stained and installed. I'm out of pocket $63,000.00 and we are still not in the house. If you order from Diamond good luck


Date created: Name:
Location: LA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality"
Finally decided to gut my old kitchen and start fresh. Within one year of purchasing Diamond cabinets, a majority of the doors started coming apart at the seams. When I contacted Lowe's, they sent the Diamond rep over who blamed it on humidity. Really? It's definitely poor quality that I paid thousands of dollars for. They replaced most of the doors but not all that were defective. Heartbroken that I wasted my hard earned money on these cabinets. I wish I had read these reviews before purchasing.



Date created: Name:
Location: PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"We all make mistakes but not 4, time!"
Are you kidding me!, We ordered magnetic closures on 2 kitchens and they cannot be fitted so we had to installed handles. We ordered panels for the 2 dishwasher and 2 refrigerator, 4 times they sent the wrong sizes and we are still waiting going for the 5th and 4 months later. No customers service from the company to came and inspector Computer error lol! We are hoping the 5 time we might be lucky.


Date created: Name:
Location: Ridgeland, SC
Model/Style: Denver

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Mold issue"
Whole kitchen of Denver cabinets that the doors are molded from deep within the wood! Doors don't seem to have been sprayed correctly can't clean the mold off. The rest of the cabinets are fine and nothing else in the house is molded. 2,500. Wasted


Date created: Name:
Location: CA
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"General Contractor Here"
In reading other reviews I've noticed a similar thread in nearly all the bad experiences. Lowes or another big box outlet. 9Xs out of 10 when a diamond order shows up incorrect it can be directly attributable to the designer/rep at a big box store. These folks are not the cream of the crop when it comes to expertise or accuracy. If you are having your kitchen installed thru Lowes you are getting a sub-contracted installer. Again, these are subsistence level installers who are hired cheaply by the vendor and woo'd with steady work. They do not have the accountability that a vested general contractor has. I have at least 1/2 doz kitchens installed in Diamond and know full well what I'm selling my clients... 15-20% less expensive than Kraftmade and 1/2 the lead time. Thru my small-shop vendor I can have Diamond delivered in 3 weeks and warranty parts in less time. Shipping damage happens..as does lousy installation thats automatically attributed to the manufacturer. Its always about budget..for my thrifty clients ..Diamond is a solid predictable product IMO. Understanding that my custom shop or cabs built by me are going to be at a considerably higher pricepoint and by proxy higher quality.


Date created: Name:
Location: Michigan
Model/Style: Gillan Maple Arch White

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst experience ever"
Received our shipment of cabinets on 5-16-18. We ordered our Diamond Brand cabinets through Lowe's (Lowe's has been very helpful). Upon opening the boxes every single cabinet was damaged. I got the run around for a little bit until I took matters into my own hands and called MasterBrand directly. Upon doing so I had submitted 114 photos of our cabinets to MasterBrand. Lowe's also came out a few days later and took photos as well. They were as shocked as we were to see the condition of brand new cabinets. The Diamond Cabinetry rep refuses to order all new cabinets saying that they are "in spec". I have requested a full refund that they have told me I am eligible for and for them to pick up this garbage ASAP. I will never do business with diamond or any MasterBrand cabinetry again.


Date created: Name:
Location: davenport Florida 33897
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrific Experience with Cabinet production"
We ordered Diamond thru Lowes Cagan Crossing Store Florida, Dec 31, We have received poorly poorly packed product, staples right thru cabinets. crushed no foam to prevent scratches etc. crushed boxes. We are on fourth replacement for one door alone. The wood was warped. cracked. should have been seen on production line prior to painting. but no. they send it down the line.. we wait longer, they even deliver. no self inspection / quality control. Lowes lacks the leverage to address issue or just doesn't care. We have been storing the huge boxes in our living room since end of Feb. No compensation for the stress, aggravation, loss of use of our home, etc. Lowes corportate has done nothing to help us.. We want out!


Date created: Name:
Location: Kingston New York
Model/Style: Prelude

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Question? Just What?"
1. Mistake, kitchen renovation through lowes K.N.Y 2. Diamond kitchen cabinets. 3. Cabinets are garbage. Period! Damaged, cracked, unevenly made, missing shelves. Stay away because we started in Dec 2017 and we are still not finished. Stay away Lowes remodeling...


Date created: Name:
Location: Virginia
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Customer Service - Poor Cabinet Quality :("
We did a kitchen thru Lowe's. First off there was a delay in receiving the cabinets. When they finally arrived, several of the cabinets were busted, 2 had wrong door style and 3 of them had wrong color inside (i.e. Natural VS White). Basically everything was a mis-match. Diamond rep was all about justifying there position and asked for picture to believe us which I think is a disgrace. Replacement was a nightmare. At the end of everything, the very most important thing for us was the quality where this company failed!

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