American Woodmark Cabinets Reviews

American Woodmark
Popularity:
#23  of 41 brands of cabinets

29% of customers recommend
2.5 of 5 stars 104 reviews with an average rating of 2.5
  • Very Satisfied
    28
  • Somewhat Satisfied
    3
  • Neutral
    4
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    57

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Date created: Name:
Location: Bucks County, Pa
Model/Style: Savannah-Auburn Maple Glaze

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Beautiful Cabinets along with Great Service"
We had a new kitchen installed August of 2020. This was our first full kitchen remodel after 25 plus years. We had builder cabinets that were installed when the house was built in 1989. The new cabinets we selected were made by American Woodmark. The style of Cabinet was Savannah and the color was Auburn Maple Glaze. We purchased these through Home Depot in Bucks County, Pa. The designer was P.J. was she was excellent. She guided us through the whole process and provided quality suggestions and service. We purchased cabinets, counter top, back splash there as well. We upgraded to all plywood cabinet construction and this was well worth it. The cost of the cabinets was moderate and we used are own installer. The cabinets came on time ( about 3-4 weeks as promised) and were well wrapped. There was a cabinet missing and this was noted on the delivery slip. We also received a call prior telling us this and we used their tracking system where this was noted as well. The cabinet did not pass their quality inspection. That missing cabinet came a week later and was in good shape. There were a few other minor issues with shade of stain on a drawer front and one cabinet door. We called and both were replaced without any questions within ten days. The customer service at American Woodmark was excellent. The cabinet quality appears good (time will be the true test) and we are happy with the style and color. Overall positive experience.


Date created: Name:
Location: Colorado
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst experience I've ever had"
Do not buy from American Woodmark they are extremely unprofessional... will deliver damaged products... give false promises... steal your money... and be prepared to go 4-6 months without a kitchen! A review from a military mom who is now no longer able to breastfeed due to this neglectful company. Situation has continued to go unresolved and been ongoing for almost 5 months now. My husband and I ordered custom cabinets from Lowe's in Colorado back in October from a company called American woodmark. We were going to wait until after the holidays but they had a special going on and guaranteed that if we purchased by that week they would be delivered before the holidays. My husband was laid off for the winter season so we decided to jump out the window and go for it so he could install them during his time off. My family was coming from Wisconsin for Christmas and decided to drive out earlier to help with our cabinet install. The cabinets arrived by thanksgiving. We were excited knowing we had plenty of time to install before Christmas. The first cabinet we opened was backwards. The second cabinet we opened had a hole punched through the back. The third cabinet was warped. We knew this didn't seem right that 3/3 cabinets so far were damaged. We talked to our Lowe's rep who personally came to our house to see the damage. He ordered new cabinets of the damages we had seen so far and encouraged us to upwrap the rest of them. As we found more and more damaged cabinets we kept reporting to him. We were originally told that any damaged cabinets would be replaced within 10 days per the policy. This was not the case. We received one cabinet a month later and we were told more would not be arriving until 6 weeks after that (2.5 months after original damage report). It was then revealed that the replacement cabinet we received thus far was also damaged and even more than the first time around. In the meantime we tried seeing if we could install some of the cabinets that weren't damaged so we could get enough put together to get our countertop measurement. Turned out there were only 3 Undamaged cabinets in our whole order! We stopped reordering damaged cabinets per the reps request because we were advised to speak to the managers and corporate first as this was clearly a very large issue. We went through all the cabinets and provided them with a picture diagram damage sheet of all the damages of the cabinets that we reordered as well as the cabinets that we hadn't ordered for replacement yet. Some cabinets were scratched others had nails punctured through some even had blood on the inside! We contacted several individuals including corporate multiple times. We kept being told someone would contact us back and no one would. We had to keep calling and fight for over 3 weeks for someone to finally take us seriously. At this point we have been without a kitchen for over 2 months and due to not being able to cook and provide myself with proper nutrition I have no longer been able to breastfeed my 7 month old. My supply went down and unless I spend ridiculous amounts of money eating out every night I am struggling to breastfeed my baby and we haven't been able to make our own baby food. I feel robbed of the motherhood experience I wanted for me and my child. Don't even get me started with the struggle of having to wash dishes and try to sanitize bottles in a bath tub due to not having a kitchen sink anymore now. This company had the Nerve to offer 10%. 10%! A total of 10% off for damaged cabinets ignoring the fact that they haven't replaced the damaged cabinets yet... ignoring the fact that their policy is 10 days for replacements and we've gone over 2 months without an official end date in sight... ignored the fact that they shipped cabinets with blood in them and nails poking through and holes punctured and some that weren't sprayed with color thouroughly... only 10% for not being able to breastfeed my first and only baby anymore or the fact that we had to spend ridiculous amounts of money to eat and buy baby food because we can't cook and prepare food at home anymore... ignored the fact that even if they were to replace our entire order with all new cabinets we will have gone 4-6 months without a kitchen... ignored the fact that once we do get replacement cabinets (IF we even do) that my husband no longer has the time off to install them himself anymore... and ignored the fact that our Christmas was ruined and our families wasted their money coming all the way to Colorado from Wisconsin! They had the NERVE to only offer 10% and then added that they would waive the 300$ shipping fee which we didn't even have the responsibility to pay for in the first place! I'm beside myself with anger right now. They think their offer is fair even though they've ignored that there are several more damaged cabinets that haven't been re ordered or replaced yet and that we will have to continue going kitchenless for several MORE months. And it hurts me everyday I have to look at my baby feeling like I failed him because circumstances resulted in me no longer being able to breastfeed him and make our own home made baby food. It kills me to feel I failed him as a mom and I was robbed of that experience and bond with him. Their offer and idea of a solution was a huge slap in the face. They haven't even began to order and replace all the cabinets that need to be fixed and by the time they do we will have gone without a kitchen for a total of upwards of 4-6 months without a kitchen. Their solution doesn't even begin to cover the stress and pain we've gone through... not to mention one of the replacement cabinets we have received so far was also damaged so we can't even trust their integrity that the rest will be in good shape when they do arrive! The whole experience has hurt our family in more ways than I can even begin to describe. As a service member in the military and a mother of a 7 month old this has been the most stressful and frustrating experience I've ever endured. We eventually negotiated a fair price if we agreed to accept the damaged cabinets as is. Then when we tried to get our reimbursement credit we were shorted by hundreds of dollars. It is now March 22 and we ordered back in October. They will not return my calls or emails and Lowe's has informed us that American woodmark will not give us the remainder of our money because they feel they have been "generous enough". We had an agreement! You can make a deal with them and decide a month later to change the price and short us and steal our money because you didn't feel like you had to honor your agreement anymore and too chicken to even call us back! I am about to loose my s---! They made a deal and after over a month of waiting for our reimbursement they shorted us and don't care at all they they went against their agreement. I warn everyone do not buy from American Woodmark they will deliver s----- products... give false promises... steal your money... and if you order from them be prepared to go 4-6 months without a kitchen!


Date created: Name:
Location: scottsdale arizona
Model/Style: butterscotch glaze maple cabinet

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"New home cabinetry"
We tore down an older 3 bedroom home and built a 4000 SF 5 bedroom 4 bath home on same property in 2009. We needed a complete functional kitchen with double ovens, 45 inch cooktop, wine cooler, separate refrigerator and freezer and trash as well as recycle cabinets. Pull knobs on all doors handles on all drawers as well as soft close functionality. We had to include the same cabinetry for our bathrooms and laundry room. We chose Butterscotch glaze cabinetry because of ease to clean as well as appearance. We worked with Ann, the kitchen designer at Home Depot, Scottsdale Arizona. She worked with us in the store and made many a trip to our new home to get exact measurements during the build process. Home Depot offers many brands however we chose American Woodmark. Why did we wait 10 years to write a review? These cabinets have held up way better than my old cabinets in my older home. We use them every day and receive rave reviews on the quality, design and functionality. When folks visit for the first time and remark the cabinets look brand new, it is the testament of quality. We would purchase the same manufacturer again and suggest to all who ask to look hard at American Woodmark for their new cabinetry. An absolutely satisfied customer. Thank all who helped build my dream kitchen.



Date created: Name:
Location: Longboat Key, FL
Model/Style: Hannover

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Junk - Bad Quaility Control"
Ordered cabinets for Kitchen, Bath and Laundry. Over 6 of the doors had paint chips or other imperfections. Drawer fronts were all cockeyed and had to be removed and reinstalled. Frame damage from factory that was repaired incorrectly. Split face frames. These cabinets are not worth the hassle. Home Depot Customer Service and Woodmark Customer Service is non existent. Would never buy again.


Date created: Name:
Location: Orlando,Fl
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Horrendous experience"
2nd time around ordering thru Home Depot, first time flawless. 5 years later terrible-6 months later just finished. 1st delivery 9 out of 10 cabinets damaged. Sent rep out it was so bad, promised everything to be inspected prior to being shipped. Next set of deliveries Nope! Another 3 damaged. Between delivery handling and now manufacturing sloppiness. This has been the worst customer service on American Woodmarks end since March. Home Depot should split ways and not be associated with this company.


Date created: Name:
Location: 37064
Model/Style: Brookline

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"R. Stubblefield"
Junk craftmanship. We get to keep the crappy cabinets because they were hung. This entire experience was horrible. Lost lots of money. No quality control.


Date created: Name:
Location: Eiizabeth,Pa
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great kitchen cabinets"
We had our kitchen cabinets installed in 2001. They're still as good as when they installed then. I just called them today 08/2019 because a hinge on the lazy susan door broke. They still had all of my records and are sending me new hinges at no charge and I told them about a small peeling spot on one door so they are sending me a new door also. The warranty is great (as long as I own the cabinets they are guaranteed against any manufacturing defects.


Date created: Name:
Location: Ellicott CIty, MD
Model/Style: Portola

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst service worst cabinets"
Custom Bathroom vanity: Two furniture cabinets came in very poorly made....that is in addition to needing two additional new drawer fronts and one whole drawer because of poor workmanship. The matter is now over 1 month old and there is still no resolution from Home depot or from American Woodmark. I was shipped two new furniture cabinets but these were made worse than the ones that came with the first shipment. My entire bathroom project is now on hold until this gets resolved. My suggestion is that you stay clear of American Woodmark. If that is all you can afford.....stick with your old cabinets you will be happier.


Date created: Name:
Location: Arizona
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Customer service"
Won't make the mistake of buying cabinets from home depot or american woodmark again. I would have been better off going to Habitat for Humanity. I accidentally broke a cabinet door on my kitchen sink base and tried to order a new one. After having the customer service rep hang up on me SIX times I got a hold of a condescending rep who promised to make it right. Still waiting for that call. Save your self the trouble and spend a few dollars more and hire a professional cabinet maker.


Date created: Name:
Location: Tiverton, RI
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality poor customer service"
I recently purchased 7800 dollars worth of cabinets from American Woodmark through the Home Depot. When I received my cabinets on July 8th I noticed the first two boxes I had opened had damage and defects. I called the Home Depot kitchen designer within two hours of receiving the cabinets and notified her of the issue. At this point I was advised to open all the boxes and make a list of what is damaged and needs to be returned. I stopped opening the boxes at the last two because every cabinet before hand was poorly constructed and damaged. I again called the kitchen designer (who has been more than helpful throughout this process) and she contacted the American Woodmark Rep. The next day on the 9th of July I spoke with the rep Tony who I made aware that I did not want to keep these cabinets. It was not until Monday July 15th that I finally recieved an email confirming American Woodmark would take the cabinets back. I still have not recieved a confirmed date of when American Woodmark will send a truck to take the cabinets back, the best they could tell me was that someone will contact me by Friday with a date. Meanwhile my house has become a warehouse for there cabinets. Please read the reviews about the quality of construction, the damaged condition the cabinets arrive in, and the poor customer service that other have experienced with American Woodmark before purchasing their cabinets.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very unhappy"
They came to us looking like something I would build. Scratches and dents all over them. A rep came out and was so rude and treated us like garbage. Not will to give us a refund after three attempts to get decent cabinets.


Date created: Name:
Location: Pottstown, PA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst Cabinets Ever"
We have lived in our Ryan Home for 10 years now. From even before day 1 there were problems with these cabinets. On our walk-through one cabinet door was split down the middle. Shortly after moving in, periodically the next 10 years, the drawer boxes almost all broke (cracked at either end) causing the front of the drawer to fall off. The drawer boxes are cheap MDF which are stapled at the ends - NOT durable. For the first five years, whenever a drawer broke we called the company and they shipped out another free of charge. This must've been a wide scale problem because after a few years they told us the redesigned the front of the drawer box to be a thicker. The last time a drawer box broke they started giving me a hard time replacing it. I currently have one broken drawer box front, and one in the back. In addition to the drawers there are other problems. The quality of wood is cheap. They are supposed to be cherry but mar easily. The finish in many places is scratched or knicked. My parents had cherry cabinets and there was not a mark on them after 30 years. Finally, every few months I have to go around to all the doors and tighten the screw in the hinges as they come very loose. If I didn't tighten them the doors would eventually fall off. Again, my parents never had this issue. Extremely dissapointed not only in Woodmark but in Ryan Homes for installing such cheap products (and these were supposed to be the upgrade!)


Date created: Name:
Location: Santa Maria, CA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Buyer Beware"
I, like almost every review, purchased these cabinets at Home Depot. The sales rep told me there's no partical board and no plastic used. I was so upset that I was mislead...plastic and partical board are used. Home Depot sent out a rep and the AW rep came to look. The rude AW rep tried justifying it by saying, "It's (partical board) only used in one cabinet" and "We use plastic so you can adjust better". No, you use partical board and plastic because they are cheap. The cabinet doors don't sit right and they don't close right... But wait, that's not their problem, "the installer needs to fix all those problems". Then to top it off, one cabinet the installer has to create. It gets better... I told him I thought we were getting solid wood cabinets and he tells me they don't exist. I told him I had them in my Sanger home and he says, "I'd have to see that because they don't exist". This is a rep who has never been in my home telling me what I am saying is not true... I was appalled by his behavior. Both, Aw and Home Depot are very difficult companies to work with... if you choose to purchase, never say I didn't warn you. I'm still waiting on a return response from Home Depot since I was mislead... this will go to court if they deny the return... I'll keep you posted.


Date created: Name:
Location: Lansing MI
Model/Style: Annapolis

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Need better hinge design"
Purchased these cabinets almost 10 years ago. Cabinets themselves have been ok. However stay away from the folding hinged corner cabinets. After a couple of years they sag and then rub against the adjoining cabinet. We wanted these corner cabinets so the shelving was easier to reach. Have tried adjusting the hinges. After a few weeks they are sagging again. Several of the other doors do not line up. Don't know if it is the hinge design or the installers error. We had to get the installer back as he did not counter sink the screws and some of the cabinets scratched before we realized what was happening.


Date created: Name:
Location: Florida
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Horrible carpentry"
Ordered cabinets and wanted two peninsula cabinets to make an island, one base showed up dinged up and one piece of toe kick gad a chunk missing out of it, they replaced them no problem, blamed the movers which was so obvious not their fault, then I had cabinets installed and found one peninsula completely built incorrectly, the shelf holes were drilled incorrectly spaced so shelf tilted, the base was a completely different size than the good cabinet so toe kick could never line up, they sent a replacement that was built worse than the bad one, I have not heard back from them! Do not buy these, build them yourself!


Date created: Name:
Location: Shrewsbury MA
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Beautiful"
It came out beautiful. Good quality and great looking. Very happy about it.


Date created: Name:
Location: Castro Valley, Ca
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very unsatisfied"
They get one star because customer service has sent us many door , drawers and replacement parts. Costs have exceed over $6,000 in Additional costs over regular installation. And still adding up. We purchased on sale. Overages have now exceed what it would have cost to purchase more quality cabinets. Do not purchase from this company. Too many problems to list. Basically, cabinets severely out of square , door tops and bottoms do not line up after full adjustments, inconsistent spaces between doors, paint does not match, very thin pain, bottom rails do not line up on top cabinets by up to 3/4 in. . It has been a nightmare. We will probably have to go to court. Do not be fooled by someone else’s success with these cabinets as we were. Offered us $300. Insult. We used an experienced kitchen contractor to install. He has never seen such bad work by a cabinet company. He is helping us try to recoupe overage costs.


Date created: Name:
Location: Pittsburgh, PA.
Model/Style: Kitchen Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Disgusted Customer"
I am a contractor here in Pittsburgh and purchased all my rental unit kitchens through home depot using American Woodmark cabinets. I purchased a kitchen late in 2017 for a home I purchased for my daughter. Working on the home in our spare time, we finished the cabinet installation in early 2018. There were damaged cabinets and other concerns that were reported to our Home Depot kitchen designer. A Woodmark rep inspected the cabinets in June 2018 and advised that we would receive replacement doors, touch up kit, etc. After many, many phone calls to home depot, the Woodmark sales rep and finally to Woodmark, we received a shipment in November 2018. The shipment was missing a glass cabinet door. I notified home depot of the missing door on November 29, and was advised they would contact Woodmark and get back to me. Not receiving a response, I contacted home depot on December 17, my contact at home depot indicated she reached out to the Woodmark sales rep and Woodmark's main office and had not received a response for either. I contacted Woodmark on December 17, and relived the entire incident with a new Woodmark rep, she attempted to suggest that since the cabinets were purchased in 2017, I was not within the 90 day damage report policy. Sensing that the policy statement was not going to fly with me, she advised that, only after review and possible approval by management, they would send out my door. This entire handling of my issue by Woodmark is completely inexcusable, there has never been a "I'm sorry" or "this should have never happened", etc. offered by anyone at Woodmark! My daughter will be hosting Holiday parties with an unfinished kitchen! Thank you Woodmark!


Date created: Name:
Location: North PAlm Beach Florida
Model/Style: Savannah

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Consumer Fraud"
It is amazing in this world how a company does not take responsibility for insanely horrible workmanship and customer or lack of service. If there is a problem instead of resolving the problems they make them worse. The Home Depot Lake Park, Florida store is partly to blame as well. Never use this brand or if you do make sure you pay through American Express so you can dispute the charges. Because all that will happen is they will send you replacements of the damaged / poorly constructed, broken, poorly to no stained and glazed cabinets and in two cabinets different styles between the door and drawer. In an order $8,000.00 of cabinets, 23 in total, 18 were damaged or not made right. When the AM. Woodmark (Todd) representative came to the house to inspect the problems, he agreed that the workers in the factory might have been "drinking on the Job on a late Friday afternoon". Not Once has anyone called me to follow up with the fix or the solution. I have had to contact Home Depot 11 times to follow up with the order. The inspection took place on 10/31 and the Home Depot reps showed up at my home in Halloween Costumes, not the most professional dress code when you make an appointment with a customer who is not happy. But what the heck it was Halloween. It is now Dec. 4th and we still are waiting for results. They said they are replacing 23 items but no one has followed up with how it is going to be replaced, I had to chase them down call and show up to the store to talk to store manager (Chris). And guess who has to pay for the re-install? Issues included excess glue on finished cabinets, broken Frames, mismatched styles, incredibly poor stain or lack of, and mostly the wood (Maple) is probably "seconds". Our doors do not look anything like the in store samples or kitchen display. My order might be a "one in ten" situation, but the lack of follow up and the few replacements that are being delivered (we are receiving some of the replacement parts in separate deliveries over the last two weeks. This is nothing short of Consumer Fraud as in bait and switch.


Date created: Name:
Location: Tucson, AZ
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Disappointing!"
Ordered a bathroom vanity by AW from HD and when it arrived the stain was only partially done on the ends and one of two false drawer fronts had been installed out of level by 1/8" and with a damaged corner. It took three attempts to get a passing replacement piece (thanks to HD staff for their patience and persistence) that we then had to install ourselves after paying over $600 for a simple box. not worth the money and trouble!

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