American Woodmark Cabinets Reviews

American Woodmark
Popularity:
#25  of 41 brands of cabinets

29% of customers recommend
2.5 of 5 stars 103 reviews with an average rating of 2.5
  • Very Satisfied
    27
  • Somewhat Satisfied
    3
  • Neutral
    4
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    57

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Sacramento
Model/Style: Bathroom Vanities

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Outstanding Value"
We purchased bathroom vanities through Home Depot while American Woodmark had a promotion for all plywood construction and free stain. We thought the value was outstanding. The cabinets arrived without skins for the back of the cabinet where the plumbing comes through. This was disappointing because we didn't realize they weren't in one of many smaller boxes until installation. This results in a two week delay while American Woodmark sends out the skin for the installer to cut. This should have been done at the factory and we are unsatisfied with this.


Date created: Name:
Location: Huntington, NY
Model/Style: Waypoint

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Good budget-priced line"
Hi, we're local kitchen dealer and manufacturer of custom cabinets & millwork in our area. A few years ago we replaced our imported lines with Waypoint as our every-day budget line, simply because of the quality (as well as recent health concerns of imported wood products). Waypoint is a very nice us built cabinet in that price point. They are however not "premium" cabinets, and also should not be presented as such. What are "premium" cabinets? It just means cabinets that have the look and feel of fine furniture, with higher-quality hardware & more refined finishes, more options, details and customization available, and that's about the difference. I have to tell you that the service from Waypoint for warranty items has been just outstanding, accurate lead times and dealer support, all outstanding. We continue to be very happy with Waypoint. It is normal as with any manufacturer, to have a few issues such as doors that need to be replaced during the installation, but it's how these issues are addressed by your dealer that make for a happy experience. Mr. Waypoint iii is not coming out to your house to look at a scratched door. Large cabinet manufacturers do not deal directly with the end-user, so it's essential to have a good relationship with your local dealer. You're buying from your dealer, not the manufacturer. Keep in mind that some of these companies produce thousands of cabinets...per day! And a good dealer will "dress-up" your kitchen with details that make it look like you spent thousands more than you did.


Date created: Name:
Location: United States
Model/Style: Newport Thermofoil

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Separating and Peeling"
Purchased kitchen cab for two new homes in 2003, Newport thermofoil cab faces are separating / peeling from doors. It starts due to fringe areas of the doors peel loose allowing air to reach the glue on? Seal between the door and Thermofoil coating evaporates, plastic bubbles, total lose. I have checked w/ an attorney re: a class action suit as all doors and drawer fronts need replacement. If you have this same problem with American Woodmark or Lowe's comparable kit cabs pls note it here. If you sell the house in which you have used these products be forewarned, all Thermofoil doors and cabs in that date range will eventually fail, the warranty ends with the actual buyer and does not pass after sale of property.



Date created: Name:
Location: Portage, MI
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love them"
I bought a 12x10 kitchen through Home Depot last year, and I absolutely love the cabinets. They are perfectly square, the finish is lovely, and the finish stick that came with them makes a nearly invisible repair on small scratches (albeit with some careful buffing). I got the plywood box and motion upgrade, both of which I recommend. I will say that there is one pantry cabinet that had a pea-sized flake of plywood come loose, at the back edge where the finish ends. No biggie. I had cabinets custom built for the bathroom, and AW was by far the better solution. I had to do one or three small touch-up on the kitchen set, but honestly it looks like three times the cabinet that I paid for, with every single bell and whistle except soft-open. I'll buy from them again.


Date created: Name:
Location: United States
Model/Style: Newport

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Newport white kitchen cabinets peel"
Bought the Newport white cabinets in 2001. Material covering the doors started to peel. Some doors were replaced. Now another door is peeling, and they don’t want to replace it. I was told these doors have been discontinued. But their web site, is still selling them! Poor quality.


Date created: Name:
Location: Bartlett,il
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Customer service"
I had no problems with the initial installation or the quality (homeowner) 14 years ago and had several doors replaced at the time no charge because we didn't like the look of a knot or something that some people like. Now after 14 years they are sending a replacement door front that got scratched through no fault of theirs and sending it no charge. I say fantastic customer service and how great that they are still in business and making the same products unlike so very many businesses.


Date created: Name:
Location: Sacramento, California
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinet nightmare"
I am a cabinet installer in northern California. Over the last 23 years, I have installed approximately 15 million dollars worth of cabinetry. Yes, there are varying degrees of quality and price among cabinet manufacturers, but that said, I have to say that these AW cabinets are the absolute worst I have ever had to deal with. I rate the finish at 2 of 10. Cabinet boxes, even upgraded to plywood get a zero out of 10, because they come racked and fall apart before they're ever installed. Once installed, they are either plumb or level. You can't have both because they aren't square. I have to knock the face frames loose from the cabinets to get them to line up with the next cabinet. The drawer guides don't properly latch into the drawers, so drawers simply fall out. One cabinet will be an eighth inch shorter or taller than the last. Moldings and doors and boxes all have different sheens in the finish. About 20 percent of the doors come cracked. I would reject 90 percent of the doors if I were the paying customer. We have to add tapered fillers to create openings that are plumb as well as square. I now charge twice as much to install these horrific shoddy cabinets as their similarly priced competition. I wouldn't own these cabinets if they were free. I also have to fumigate my work truck after each installation as cockroaches scurry out of every aw box I open. If you purchased American Woodmark or Waypoint (their alter ego) cabinets I pitty you for your gullibility to a sales pitch. If you are considering purchasing, don't! All cabinet companies have a value line. Choose wisely. Go see and feel a real kitchen, not a display.


Date created: Name:
Location: Novato, CA.
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Worst of the Worst"
As a professional licensed contractor I have personally installed hundreds of boxes of all degrees of quality. I have never had such a poor quality of cabinetry as what my clients ordered from Home Depot; the Woodmark line. I have to believe believe their Quality Control/Quality Assurance program in their Kingman AZ. is non-existent as 2 cabinets have to be replaced. They have lacked the proper fasteners and glue to keep them together during the install and literally fell apart. And the seal of the inspector was on them!! I have never experienced such poor quality in ANY assembly and finish. Avoid these cabinets at all costs or they will cost you!


Date created: Name:
Location: Flamouth Ma.
Model/Style: Chatlottesville Maple Linen

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality control"
Their attitude is it's my fault that they have poor quality control. Cabinets racked, poor finish, end panels with big cracks along the face frame, Doors that have cracks at all joints were the stile meets the rail. Just like other people, damaged cabinets were put in the box and then shipped like that. They should take responsibility for their quality control.


Date created: Name:
Location: Ridgeway, SC
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Beautiful Cabinets"
I ordered my cabinets from Home Depot in Rock Hill, SC and after working with my kitchen designer, Linda K. I have the perfect kitchen layout. I read some of the reviews regarding American Woodmark cabinets and I was a little apprehensive about what quality of cabinets I would be receiving. I would like to say that I upgraded to the all plywood construction and I chose the Townsend Maple Espresso. We are in the process of having my cabinets installed and they are beautiful and well constructed. I love the easy close doors and drawers and the slide out shelves.


Date created: Name:
Location: belgrade me
Model/Style: Gettysburg

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Discontinued"
Bought kitchen cabinets at Home Depot couple yrs ago. Spent 4500 dollars on cabinets only to find out that they where gonna be discontinued so now I have no way to finish or fix my kitchen with out spending another 4500 dollars. To me it is bs. I was told they where great cabinets. I don't like Jimmy Johnson but might start shopping there.


Date created: Name:
Location: Bay Area, CA
Model/Style: Cherry Shaker (spice)

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Had higher expectations"
I had a bad experience with special order rsi cabinets through Home Depot, and the kitchen designer highly recommended American Woodmark. The aw cabinets cost more than double and the quality control was slightly better, but I still found many boxes with serious flaws (side panels above or below face frame, sloppily glued panels, etc). While they promptly re-ordered the two boxes, I have another cabinet where the door is 1/8" wider than the drawer. It's a pull-out drawer so cannot be easily centered for a 1/16" gap on each side. Aw said no to replacing the door, which is a big surprise, and should be a warning to others.


Date created: Name:
Location: Leesburg, VA
Model/Style: Espresso Flat

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"So not happy..."
The cabinet door fronts don't match in color, almost like they didn't get a second coat of stain *whom ever inspects or packs these should be fired or sent back to school for more training on how to spot imperfections... there are a lot of noticeable filled dings & scratches... and the directions to put the drawers & spice racks in are ridicules & somewhat generic.. honest, the first 3 steps are in English then the last 3 are in Spanish.


Date created: Name:
Location: West Milford, NJ
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Horrible Customer Service"
Ordered beautiful Cherry Cabinets ($30k). Six doors had multiple blemishes would only replace 3. Never returned Phone Calls or E-mails. They do not stand by their product and they have horrible customer Service. When we finally got a rep to come out he said "What do you expect these are not custom cabinets." Stay away from this company!


Date created: Name:
Location: New York
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Don't listen to these complaints"
I have purchased over the years Kraftmaid, Decora and American Woodmark. I have been completely satisfied with American Woodmark an actually have several issues with Kraftmaid finish and Decora finish and damages. Dealing with a natural wood product you can always potentially find issues. American Woodmark customer service is by far the BEST to deal with. I plan on doing my bathroom next with American Woodmark.


Date created: Name:
Location: Masschusetts
Model/Style: Cabinets

Satisfaction Rating:

3 of 5 stars Neutral - 3 out of 5

Review:
"Particle board or plywood"
I would be interested to know if those who were dissatisfied purchased the particle board or upgraded to the plywood cabinets.


Date created: Name:
Location: Spokane, WA
Model/Style: Townsend Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Townsend Maple Honey"
American Woodmark did not let Home Depot know or the customer that their cabinet doors that come with glass do not match the bevel on the rest of the doors. Spoke with a manager and she admitted on a conference call with myself and Denise at Home Depot that they did not relay this to all their vendors. The result is the contractor having to cut out the regular doors to place the glass insert so the doors would match. Home Depot paid for this but the work was shoddy by the contractor. Also, one or more doors are off 1/16th of an inch therefore causing another delay to order replacements. We would never recommend American Woodmark cabinets nor order from them again.


Date created: Name:
Location: Seattle, Washington
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Run For Your Life!"
Just read Connie's review and it was as though we wrote it ourselves as we had the exact same experience including our brand new wood floors being damaged from them rolling their cart over it to place the cabinet boxes. These cabinets look nothing like the cabinets they have on display at Home Depot at all. We received cabinets with large chunks missing from the corners but no pieces of wood inside the boxes so they had to have been placed in the boxes in that condition. The cabinets look like someone took a cloth and wiped on stain with no finish at all. Cracks, bubbles, dents, smears and streaks over every cabinet and glue everywhere. We returned them and the replacements were worse so they were returned and we cancelled our order and went with Kraftmade and while it had a couple of issues we were pleased with the quality, finish and the customer service follow up to make everything perfect unlike American Woodmark which was a nightmare from beginning to end. Home Depot need to have a real close look at how this furniture company do business and should get rid of them.


Date created: Name:
Location: colorado springs,co 80906
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"I would never buy this -- poor workmanship"
I never would buy this kind of Kitchen Cabinet again, it is very poor quality and the money is wasted. Every day I see more areas where I didn't like. I had in Europe an Ikea Kitchen there you could find no problems and everything works perfectly. I would get for the same Money a very nice and modern Kitchen there, and a very great friendly Service. But someone talk me in to this Lowe's Cabinet. I would not recommend this name brand.


Date created: Name:
Location: Ewing, nj
Model: Alexandria

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Wonderful"
I ordered my cabinets from Home Depot. 4 weeks later they arrived in excellent condition. I spoke with a few representatives and each were very pleasant and helpful. The cabinets were packed well and were delivered with no flaws. I ordered the Alexandria cabinets in maple spice. They look beautiful. I can't wait to put them in my new kitchen.

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