American Woodmark Cabinets Reviews

American Woodmark
Popularity:
#25  of 41 brands of cabinets

29% of customers recommend
2.5 of 5 stars 103 reviews with an average rating of 2.5
  • Very Satisfied
    27
  • Somewhat Satisfied
    3
  • Neutral
    4
  • Somewhat Unsatisfied
    12
  • Very Unsatisfied
    57

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Durham,NH
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Homeowner tired of dealing with AW."
We bought a new kitchen, maybe 15 cabinets, 2 years ago. They are white with laminate drawers and doors. They look(ed) great. About a year ago the surface of one of the doors delaminated. I called them, they were nice and immediately replaced the door. Since then 3 other doors delaminated. They replaced them. A few weeks ago one more door (you guessed it). Also a draw stopped self-closing. They replaced them, but had to get special approval. This morning I noticed another door surface loose, so checked them all. 5 more need replacing. Obviously the whole batch was poorly made at the time I ordered. I'm nervous to walk into my own kitchen. I am going to ask for solid wood doors as replacement. I'll let you know.


Date created: Name:
Location: Olympic Penisula, WA
Model/Style: Ashland Maple

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Very Happy with our Cabinets"
We ordered our cabinets through the local Home Depot, worked with an excellent designer. Their installation costs were very high, not so much for the actual cabinets, but for items such as clean-up, plumbing, appliance hook-up and electrical. Example was $405 to haul away the trash which in our case amounted to 9 cardboard boxes. (We took it to recycle for FREE!) Install Microwave, Fridge, Stove. Which was just pushing the Fridge and Stove into place and for the Microwave installing a support bracket, $837. Needless to say we did the total installation ourselves in about 8-9 hours, and saved $4,450. I did get to buy a new drill for the project. The cabinets all arrived when they said, were in Excellent condition. All the parts were there, extra molding. Doors just required slight adjustment after installation. We Couldn't be Happier with the American Woodmark support, service and quality. We would definitely purchase from American Woodmark again.


Date created: Name:
Location: Atlanta, GA
Model/Style: Leesburg

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Love my New Kitchen"
I really couldn't be happier with my cabinets. I wanted a simple white cabinet with modern style and our Home Depot designer recommended American Woodmark. They look great in our kitchen and I love the cushion close feature. We did need one replacement door, but their customer service had it shipped in a couple of days so we didn't have to delay the project.



Date created: Name:
Location: Raleigh, NC
Model/Style: Ashland

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinets repeatedly received damaged from factory"
We ordered cabinets from American Woodmark in the Ashland style with linen paint. The estimated time between ordering and delivery was less than 2 weeks. The first delivery arrived 40% damaged with a combination of factory defects and damage during shipping. These pieces were replaced and the 2nd delivery arrived with the same 40% defect rate. At this point, the delivery team mistakenly took the non-damaged doors with the cabinet frames after they were instructed to leave them. After this second round of damage, a regional account manager stopped by and offered to have the next delivery inspected at the factory and shipped to us in "bomb-proof packaging". The 3rd delivery arrived with a 60% defect rate. "Bomb-proof packaging" consisted of a single piece of bubble wrap around the cabinet bases and nothing protecting the upper and lower corners. The missing doors were found and left on our porch - leaning against an iron railing in the rain. The subsequent inspection of these doors showed significant damage to the product. We canceled our entire order with American Woodmark and will be going with another cabinet maker.


Date created: Name:
Location: Cape Coral, FL
Model/Style: Shenandoah

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Excellent customer service!"
I can't say enough about how exceptional this company has been with regard to service after the sale. The cabinets are very well made but after years in the Florida humidity some hinges needed replacement. Their response was over and above. Would recommend them without hesitation.


Date created: Name:
Location: PA
Model/Style: Leesburg

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"$7,000 Could Have Been Spent Better"
Our order from Home Depot was $10,000 with the counters. We ordered the cabinets and then after placing the order I saw all the bad reviews. I freaked, I didn't want to believe them! I will admit, the cabinets came a little better than expected, but still not the best. But from a delivery standpoint they were not smashed. However; I'm starting to notice defects, some more defects. I didn't call American Woodmark, trying to contact them now though. Some of the doors do not line up at all, very crooked. Also, I noticed things being glued together heavily. The plate faux drawer panel for the sink actually looks like it's going to fall off, it wiggles! There is damage, like very very unfortunate scraping on the top of the pantry, I didn't notice it until now. We installed the cabinets ourselves after home depot quoted us at over 10k for everything, on top of the cost of the kitchen and counters. After installed, things just don't fit in some parts, our pantry cabinet is shorter than the dimensions the designer gave us. That might be Home Depot's fault. Either way, until it's all done, which it's nowhere near, I am not satisfied so far and cannot recommend them. Leesburg is very thin, they will likely rip a hole rather than dent, if something hits the middle of the cabinets.


Date created: Name:
Location: Boston, MA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"No accountability within this company!"
Very upset that Home Depot decided to go through them for our Kitchen Cabinets, we assumed this wouldn't be a nightmare like some of their reviews mentioned on their main website, boy were we wrong. My kitchen is delayed 1.5 months now because three times (yes 3!) they have sent me damaged cabinets. They won't even extend an apology or compensate for the extra time we have to pay the contractors for installation. I have never seen a company have such terrible quality control, how does one manage to mess up the same piece three separate times? Do research and avoid them. My family is without a kitchen and it's costing us extra for their incompetency. I am furious and currently escalating this to claims. No professionalism and no accountability, won't be buying from them again and neither will my extended family.


Date created: Name:
Location: Cherry Hill, NJ
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Low quality"
So I'm doing a diy kitchen reno, and purchased Waypoint cabinets via a local dealer. Upon delivery, I inspected my ~10k purchase only to be severely disappointed in their overall build quality as well as defects. I brought up my issues with them, and expressed my dissatisfaction. The said that they would send a Waypoint sales rep to assess the situation. The sales rep looked at the defects, and basically told me that this is within the specs of their product. She told me that she would try to replace the specific doors that I had issues with, but could not guarantee that I would get defect-free replacements. So I told her that in that case, I would like to return for a full refund. To which she responded that it is not their 'policy' to accept returns. pictures below: http://imgur.com/a/vccxv


Date created: Name:
Location: United States
Model/Style: Cabinets

Satisfaction Rating:

2 of 5 stars Somewhat Unsatisfied - 2 out of 5

Review:
"Visible Flaws"
Purchased through Home Depot. There were many flaws in visible areas. Rep did not bother to come in- person. Had to send one piece back due to poor veneer pattern. Another piece was damaged. It was sent 3x and got damaged every delivery and one time was delivered to the wrong address. Terrible customer service. I would never purchase their product again.


Date created: Name:
Location: Manorville NY
Model/Style: Savannah

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor quality and service"
Stay away! I spent a fortune on a new kitchen to find out when they were delivered what poor quality and craftsmanship they were. Discussed with Home Depot... no help. Spoke with Woodmark sales, nothing. Spoke with Woodmark customer service... Nothing. Now 4 deliveries later, and each time missing, damaged or poor quality parts. So disappointed! Now waiting on 3rd month for my kitchen to be completed. Sad story of a company. They ought to all be ashamed of themselves. They tell me I have to wait until they run another line of those cabinets to get mine. So what they are saying is that people who bought after me, come first? Poor business practice!


Date created: Name:
Location: Fort PIerce, FL
Model/Style: Newport

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Delaminating, bad track, yellowing, worthless warranty."
Cabinets delaminate almost as fast as you install them. My silverware drawer has a screwed up track and the hardware (Plastic) used is glued poorly and they expect this to hold a drawer of utensils! The actual cabinetry yellowed to a point it looks like I am in a bar. Replaced almost all the doors, and the 2nd round is doing the same thing. I was told they would send someone to fix the yellowing, when my schedule did not work w/ his they sent me paint! When you decide to redo a kitchen you don't expect to have to do it again in less than 10 years. Warranty? Worthless. I blame HD too, I paid them.


Date created: Name:
Location: Campbell & Truckee,CA
Model/Style: Charlotteville Hick Cath Spice

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Pleased with the quality"
Installed this series in 2 home the ease of install was standard procedure. Very pleased with the quality of the hickory spice cabinets. Will certainly consider installing American Woodmark cabinets in future projects.


Date created: Name:
Location: Boston, MA
Model/Style: Cabinets

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Have ordered for many kitchens and they're good"
These are great cabinets for the price. The quality is consistent, and they stand up to the test of time. Be sure to get all plywood sides. It is true that sometimes a door comes in with a nick or scratch and needs replacing, but I always get prompt replacements. My installers have also been pleased with how easily these go in.


Date created: Name:
Location: Davenport, IA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Terrible"
These cabinets are made of poor quality. They ship them out in cardboard boxes with no wrapping. They come in with nicks and scrapes, and the staining is of poor quality. I wouldn't recommend these to anyone. Had to have at least three or 4 cabinets replaced as well as several doors.


Date created: Name:
Location: Ramsey, MN
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Deceiving"
We recently received our order to only be extremely disappointed in the quality and workmanship of these cabinets. After a lot of back and fourth we had a rep and home depot come to our house to look at the cabinets after I had spent hours marking up defects with masking tape on each cabinet (over 10 on each cabinet) including issues with stains, scratches and finish. I was informed very rude and unprofessionally by the rep that it is a natural product and everything was caused by the wood and that they would not be reordering the items I had issues with. I couldn't justify the amount we had spent with the quality we received so we are returning the whole order. If you are looking to order dark cabinets (we ordered Java) Look over the sample door extremely close and ask about how the staining and finish will look on the wood and what "natural imperfections" you should expect.


Date created: Name:
Location: Lakeworth
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Custumer service"
Worst customer service. Don't buy cabinets here. When they come in wrong they don't want to pay for there mistakes at all.


Date created: Name:
Location: Chelmsford, MA
Model/Style: Bathroom vanity

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Total junk"
Stay away from any brand having too do with American Woodmark. We bought Waypoint, an American Woodmark brand. The vanity had a single door 2 drawers and 2 false fronts. Every drawer front was crooked. The 2 drawers fronts were were too big so they did not align with the door. The bottom drawer was so wobbly that it out would not align with the drawer above and did not sit parallel to the face of the cabinet. The finish on finish on the door was different than the drawer fronts. Somehow it passed the quality inspection because out had a quality control sticker on it. American Woodmark either does not know what quality is our does not care about it.


Date created: Name:
Location: Frostproof FL
Model/Style: Ashland Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor Quality Cabinets"
We have built 2 houses over our lifetime and the cabinets for the remodel in our 3 house which we live in now are the worst cabinets. The American Woodmark through Home Depot will not be recommended by me. Two cabinets were delivered busted. 3 others had track loose and drawers falling out. Trash cabinet door will not open or close because inserts drags the bottom of the cabinet. It has been replaced twice and still same issue. My husband had to re-enforce all drawer cabinet tracks to keep drawers from falling out. Doors on many of the cabinets had scratches and/or chunks busted out. Finish was not complete on 2 of the cabinets. Not sure if this company even has a quality control department, but if they do it is piss pour! What should have been a 2 day project to complete the cabinet install has now stretched into the third week as we have to wait for replacements.


Date created: Name:
Location: United States
Model/Style: Savannah Hazelnut

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Very pleased"
So I read the reviews and almost backed out of my order. Glad I didn't. Not sure what everyone is not happy with, the cabinets came packed nicely. I had a small spot on one door that I was not happy with, it really was tiny, they sent a replacement within 2 days! The corners are mitered tightly and the finish is consistent. I got the plywood upgrade and my doors were Savannah hazelnut glaze. Even the sample door I ordered was of nice quality. The drawer construction was sturdy as well the base cabinets have wood in the corners not plastic like I been seeing. Like I said I got the all plywood upgrade so not sure if that made the difference. Would order again.


Date created: Name:
Location: United States
Model/Style: Waypoint

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very Poor Quality and finish"
We ordered a 54 x 34 bathroom vanity from a local supplier. Just opened the box and we are very disappointed. We will be returning for a refund. We thought we were spending a little extra for better quality... we thought wrong. Finish is great on the ends but the front and drawers is very poor. Very thin, blotchy and uneven finish on all drawer fronts... all of them... every one. On the end that is facing towards the room there is a 1.5" bow in the center of the panel. The internal bracing is uneven and not square. One piece of bracing even has major insect / worm damage. The drawers are uneven with different gaps from one side to the other and one will not close fully. Was "inspected" because the sticker said so, I wish I could post some pictures. I have never purchased a product of this price point that was so far off the mark. I would be better off making one out of particle board and painting it than to install this product. By reading the reviews you may get lucky and get a good one but we are getting stung again. It’s a shame to say that it was made in the USA.

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