Kraftmaid Cabinets Reviews
278 reviews with an average rating of 2
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Date created: 2024-06-27
Name: Robert Meyers
Location: Reno, NV
Model/Style: Montclair/Briarwood
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kitchen Remodel"
To whom it may concern: My name is Rob and we are in the final stages of a kitchen remodel that started in August of 2023. We met with a designer at Lowes here in Reno. She was very helpful and recommended your product. We loved the style, colors and many options that you offer. We very excited to begin this journey only to have it turn upside down with the workmanship of your cabinet doors. No less than five times have we had to reorder doors as they have shown up with cracks in them. Each time we had to wait 6-8 weeks to get the replacements. I am writing this today as we just opened the latest pantry door only to find it with a six inch crack. The previous replacement was delivered with the wrong facing. It replaced the first one shipped that was cracked. The packaging was undamaged and was shipped from your factory damaged. Your quality control is horrific. We had previously had to have other doors replaced because of cracking and warping. A base cabinet showed up in the wrong color and the focal point of the kitchen, our range hood showed up with a huge scratch right down the middle. All had to be remade and shipped again. Costin us major time and money to bring our contractor back. The initial shipment of cabinets arrived in October and our job was scheduled to be completed before the Christmas Holiday 2023. He we are in the middle of the 10th month and we are once again waiting on Kraftmaid to provide an acceptable door. Our list of issues is documented at Lowes on Kitzieke Lane in Reno. Trying to schedule the contractor back has been an issue as he has moved onto other jobs. We had a family reunion in May and had to explain why our doors didn't match. Our excitement has turned into a total nightmare and has been stressful to say the least. I could ramble on as these issues are the only ones that come to mind. There have been more. Lowes was paid up front, and once that happened they did not care about the customer. Your lack of attention to detail has put me in a position to never refer Lowes or Kraftmaid to any friends or clients. We love the way the kitchen looks, but despise the amount of effort and time we have had to spend to make sure your did your job right. Long are the days where you do it correct the first time. My wife and I are very easy going and understand that a mistake can be made. But it happening repeatedly is unacceptable. Not taking accountability and passing it off as an "oh well" is a bad way to treat your customer. I hope someone with have a conversation with Lowes so that this does not happen to another family. My guess it that it will happen to others. I wanted to let you know that we wish this experience had been different. Unfortunately we are left with a poor taste in our mouths about your product and had we known that we would have had this experience with Kraftmaid, we would have used a local vendor to provide us with our cabinets.
Date created: 2024-05-29
Name: Bart McPherson
Location: Lowes North Fontana store, CA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kitchen cabinets"
Where to start. Cabinets damaged upon delivery, warped doors, scratches on finishes, all obvious issues that shouldn’t pass quality control inspection. Rush delivery to replace damaged items took just as long as original delivery. Within a year paint was peeling off face of cabinets. They replaced the cabinet and within 6 months paint was peeling again. Called to complain and was told original warranty was expired, sorry can’t help you. Here’s my advice to anyone thinking about buying cabinets, find a local cabinet builder that installs their own cabinets and you will have better luck dealing with someone who cares and has pride in their work.
Date created: 2024-05-29
Name: Tracy o
Location: Ohio
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Terrible customer service"
We purchased Kraftman cabinets approximately 14 years ago I get it it’s been a long time but they claim they can replace our doors and whatever under warranty, however will not work with us to buy additional cabinets to match the ones that we purchased. So if you buy craft my cabinets, understand that in the future, if you plan to add on they will do nothing to help you. Our only option after spending thousands of dollars with them originally because they had a lifetime warranty is to literally start over. We have to remove all of the cabinets because they will not allow us to paint match and they will not help us to build New cabinets to add on so they match
Date created: 2024-04-24
Name: Katherine Tighe
Location: Great Barrington, MA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Finally fed up enough to write a review"
We have used Kraftmaid cabinets on multiple renovations and rentals for kitchens, baths, offices, living areas. Suffice it to say that we are long time and very good customers. We buy them through a local dealer in the Berkshires in Western MA. Currently, we are installing a number of cabinets in a pantry area. The MAIN pantry cabinet arrived in a box that said 84 inches, which was great, because that is exactly what we ordered. Turns out it is 79 inches and the managed to leave off the kick plate at the bottom. After spending a couple of wasted hours paying contractors to figure out if we could change the design to make it work we decided we can't and will have to have another one made. What a waste of our time and money because Kraftmaid can't get their act together. Outrageous. We have returned or had to fix on our own time and dime probably 8 or 9 cabinets in the last four years. This took the cake. How could this cabinet missing a bottom and not the right size end up being shipped? Is there no quality control? No joy from the regional Kraftmaid rep either despite being contacted multiple times for issues by our salesperson on our behalf. No contact, no rush to replace anything that has been a wreck from the beginning. Get it together!
Date created: 2024-03-16
Name: R Fleck
Location: Santa Cruz, CA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Poor Quality"
Poor quality. We had to replace several doors on a couple of occasions. Lots of cracking/peeling. We were told it's because water gets on them. Really? It's a kitchen. Pull out spice shelf still doesn’t stay closed after numerous adjustments. Would not recommend this product.
Date created: 2024-01-17
Name: Ch
Location: St. Louis Missouri
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"The cabinet arrived damaged"
I ordered cabinet for all my kitchen in this brand craft made the cabinet arrived damage and the island I ordered blue color they send white color the different color, we order another island and cabinet the cabinet, arrived again damaged It's a terrible company. I lost a lot of money with this company installer charge me again twice to redo the damage cabinet and I have to pay thousands $ to get rid of damage cabinets and cabinet doors I paid three times for this cabinets,for cabinets for installer two times and for throwaway the damage cabinets I lost thousand and thousand dollars with this bullshit company. I will not recommend anyone to lose their money. We ordered two door cabinet scenes August still waiting for them it's a terrible terrible company don't lose your money
Date created: 2023-09-12
Name: Jimmy Farguson
Location: Texas
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Poor product and customer service"
These people are very poor customer service and have no desire to help when you have issues caused by them I ordered through Home Depot and the product came unfinished except the faces. HD said it was due to a new ordering system.but still took 8 weeks both time the order was wrong my 6 to 8 week project too 9 months we were putting in a farm style sink and the face of the sink base cracked they blamed it on the support brace we screwed inside ordered a new one and built a support system that screwed to the sides and the face still cracked so now who is at fault not sure what kind of wood it is but it fragile and not worth the money you spend. My name is Jimmy Farguson and spend your money wisely not here
Date created: 2023-08-08
Name: Dorene Gortner
Location: NY
Model/Style: kitchen/bath
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worse in over 30 years"
I don't see how to get to Kraftmaid directly to let them know what a horrible job they have done making cabinets. I have purchased 6 complete kichen and bathroom cabinets in the last 8 years (upscale rental property and my own home) A kitchen I put in in 2007 is in better condition than the one I put in 6 months ago. Received the cabinets with cracked and broken doors and drawers. Home Depot ordered new ones. Most of the new ones were worse than the old one. Placed them but still not great. Now six months later they are all cracked and paint is coming off. Terrible mess. Kraftmaid is no longer good for anything
Date created: 2023-02-27
Name: A. Andr
Location: Buffalo, NY
Model/Style: Sedona Maple
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Terrible Quality Product"
We renovated our master bath. Purchased $2600 in KraftMaid cabinets from a home improvement dealer we have used for years. Paid extra for maple wood and waited 12-13 weeks for them. They were delivered in terrible condition. Poor staining, holes, broken corners, scratches, etc. I was so disgusted. I could not believe Kraftmaid would allow them to be shipped to a customer in that condition. The defects were not caused by shipping. That's how they came off the assembly line. No pride in their work product. Craftmanship is garbage. Don't waste your money.
Date created: 2023-02-13
Name: Roseann Dimaria
Location: Breezy Point NY
Model/Style: Cabinets
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"Disgusted"
Purchased my kitchen cabinets after Super Storm Sandy from Home Depot! Told them 2 years ago which make cabinet 9 years old that there were thin cracks on doors! Kraftmaid said color was discontinued! They never came to see in person! They do not stand by their products! Would never recommend
Date created: 2023-02-08
Name: Richard Mortimer
Location: West PA.
Model/Style: Cabinets
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"Kitchen cupboards"
I purchased entire kitchen cupboards through Lowes for new construction. PS: Don't call Lowe's, they couldn't care less about any issues. Cupboards are generally good. The doors won't adjust enough vertically so the knobs aren't level and some glue is smeared on the finished side. My issue was with delivery. This is when the series of issues began. The delivery people unloaded everything in my garage. They refused to put anything in the empty house 20 feet away. The installer refused to move them. After I helped him move them to the house, I discovered that the installer was compensated $800 to move them. He never finished the job anyway. I was delayed another 7 weeks. Still not completely finished. I'm also missing 1 shelf. At this point I don't care. I suggest DYI.
Date created: 2023-01-24
Name: R. Franklin
Location: Cincinnati Oh.
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"One of the best purchases we have ever made."
My wife has been wanting a new cherry cabinet kitchen for 25 years. We finally got it. The cabinets are perfect and the delivery and installation was great. Everything is perfect. We love the new kitchen.
Date created: 2023-01-18
Name: C. Park
Location: Issaquah, WA
Model/Style: n/a
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Delivery is not handled with care"
I ordered my cabinets from KraftMaid via Home Depot. Receiving them was not a pleasant experience. I had to order some replacements for damage, and they were shipped piece by piece over multiple deliveries. Some were shipped via UPS without any notice. What's worse is that some parts arrived damaged again because they were packaged poorly. I lost track of what's ordered and what's shipped. I have been communicating with them through Home Depot, and my kitchen project has been delayed for more than 2 months now.
Date created: 2023-01-18
Name: Sigi Taliaferro
Location: Brooklyn, NY
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible Quality of KraftMaid Cabinets"
Poor and incomplete finish of both the paint (interior and exterior) as well as the uneven assembly of the cabinet corner pieces. Not to mention, clearly visible was the excess glue lining that protruded throughout all inner cabinet corners. Another glaring flaw were un-sanded drill holes, un-sanded dove-tail joints, rough bottom edges, and unpainted grooves along all door moldings. There were several uneven and unsmooth , be it on cabinets or shelves. Furthermore, there wore surfaces with paint unevenly layered on topseveral chipped edges that were either just painted over or the wood grain was visible below. As to the glass doors of the hanging cabinets, the lining of the glass panels was poorly cut at the corners, leaving them unaligned. Two of the drawers weren’t closing properly and weren’t in vertical alignment. Their customer service sent a repair team that did a lousy job of fixing cabinets that shouldn't have left their warehouse in the first place. The cabinets I received aren't worth a fraction of the 23K I paid for them. Stay far away from this company!!!!
Date created: 2023-01-09
Name: Kerry Fisher
Location: Texas
Model/Style: n/a
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Pleasantly surprised"
I have not installed my cabinets yet but I originally ordered Allen & Roth cabinets and there were delivered all beat up with terrible packaging. Also, the delivery itself did not go well and cost me another day of work. I returned them and ordered KraftMaid, yes it cost a little more but well worth it because they were delivered exactly as promised, the packaging was a world of difference. All of the cabinets were in perfect shape and high quality. Definitely recommend buying quality cabinets from KraftMaid Kerr Fisher.
Date created: 2022-12-10
Name: Cheryl Boots
Location: Phoenix, AZ
Model/Style: n/a
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Bathroom Vanities"
Ordered cabinets for 2 bathrooms. Excellent quality and appearance! The additional filler items needed were provided and sent in as timely a manner as possible and all arrived without damage! Extremely happy with my cabinets!
Date created: 2022-12-10
Name: Rick Watt
Location: Buffalo, NY
Model/Style: n/a
Satisfaction Rating:
Somewhat Satisfied -
4 out of 5
Review:
"KraftMaid cabinets"
I would like to have been able to have given 4 stars but there are some details I’m not happy about. Overall, the cabinets are very good quality and the craftsmanship and finish are excellent. Three small things I’m not happy about: - One set of soft close hinges do t work and the cabinet slams. I tried adjusting it, no luck. - The color of one of the cabinets is slightly darker than all the rest. Unfortunately it’s right in the center so noticeable. I’m hoping all of the cabinets will eventually age to the same color. - Several of the drawers are crooked and it’s very noticeable in a bank of four drawers. I haven’t yet had the time to figure out if I can adjust the drawer glides. But overall, a very positive experience.
Date created: 2022-11-06
Name: NM
Location: Cape cod Ma
Model/Style: Shaker
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"A frustrating experiene"
First they didnt deliver them because they came at night when crew had Gone home. It took two weeks to get rescheduled, a nightmare. Customer service does not pick up calls. Routine 30-40 minute waits. Next I needed a touch up kit because cabinets arrived with scuffing. They would not provide one, told me I had to buy it myself for close to $100. Lots of negative remarks about this stuff on their FB site has recently been erased. I am blocked! Read everyone’s experience before you buy.
Date created: 2022-11-04
Name: Jodi
Location: Coram, New York
Model/Style: n/a
Satisfaction Rating:
Somewhat Satisfied -
4 out of 5
Review:
"Kitchen remodel"
Our dream kitchen is everything! Our beautiful cabinets by Kraftmaid are breathtakingly beautiful and timeless. We can't give enough praise to the craftsmanship. Everyone that sees our kitchen we recommend Kraftmaid.
Date created: 2022-10-21
Name: D St Jean
Location: Putnam CT
Model/Style: n/a
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"DSJ"
Cabinets arrived as promised and in a timely fashion. Delivery people were wonderful. Cabinets are sturdy and well-built. Everything arrived and was installed easily. I am very satisfied with the work on the cabinets and the look of my new kitchen. I would definitely go with Kraftmaid again.
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