Kraftmaid Cabinets Reviews

Kraftmaid
Popularity:
#25  of 44 brands of cabinets

28% of customers recommend
2 of 5 stars 261 reviews with an average rating of 2
  • Very Satisfied
    59
  • Somewhat Satisfied
    15
  • Neutral
    6
  • Somewhat Unsatisfied
    29
  • Very Unsatisfied
    152

The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.

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Date created: Name:
Location: Cape cod Ma
Model/Style: Shaker

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"A frustrating experiene"
First they didnt deliver them because they came at night when crew had Gone home. It took two weeks to get rescheduled, a nightmare. Customer service does not pick up calls. Routine 30-40 minute waits. Next I needed a touch up kit because cabinets arrived with scuffing. They would not provide one, told me I had to buy it myself for close to $100. Lots of negative remarks about this stuff on their FB site has recently been erased. I am blocked! Read everyone’s experience before you buy.


Date created: Name:
Location: Coram, New York
Model/Style: n/a

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Kitchen remodel"
Our dream kitchen is everything! Our beautiful cabinets by Kraftmaid are breathtakingly beautiful and timeless. We can't give enough praise to the craftsmanship. Everyone that sees our kitchen we recommend Kraftmaid.


Date created: Name:
Location: Putnam CT
Model/Style: n/a

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"DSJ"
Cabinets arrived as promised and in a timely fashion. Delivery people were wonderful. Cabinets are sturdy and well-built. Everything arrived and was installed easily. I am very satisfied with the work on the cabinets and the look of my new kitchen. I would definitely go with Kraftmaid again.



Date created: Name:
Location: 5076 Aster Lane, CA
Model/Style: n/a

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
" Wry good quality"
Great quality with the cabinets, the soft close doors and drawers. Very precisely built cabinets with great materials and workmanship. Very happy with purchase.


Date created: Name:
Location: Charlotte NC
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not The Same Craftsmanship"
I've had relatives order kraftmaid in the past and always thought of them as a quality product, but that is in NO WAY the case any more. We have spent so much money on our cabinets, one would think they would receive a product that has a little care involved in their manufacturing, but that is certainly NOT the case. For starters, there is next to no packaging to ensure the cabinets arrive safely. Second, kraftmaid has outsourced their delivery to a third-party who couldn't care less about the condition of the product being delivered (Southeastern Freightlines rolled our boxes into our garage end over end, even after we requested them not to). We have had to reorder multiple items do to shipping damage, but mostly due to poor assembly and craftsmanship. The cabinets have been assembled unevenly, with warped boards and chipped or missing paint. Some cabinets didn't even come with doors installed, instead they came a week later, unannounced. We have had to call in multiple times to have things reordered and I continue to find issues and blemishes the more we spend time in our kitchen. I am so close to calling it quits and having them come pick everything up, because I am so sick and tired of dealing with what looks like a toddler's work. Seriously, the carelessness cannot be overstated. Save yourself the time and money and order something more affordable, because chances are it will be a better product.


Date created: Name:
Location: Lapeer, MI
Model/Style: n/a

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Cabinets"
First of all, the customer service and responsiveness was great. Any issue noticed during inspection was quickly handled. Leading me to the reason why I knocked a star off... Most doors had imperfections and half of the replacements had small imperfections as well. Missing paint, debris under the paint, bubbles, hit damage. I was fully expecting this but still have to knock a start off. 95% of my cabinets were well built with the other 5% needing some love and care during install. Overall very happy with kraftmaid... Just need to button it up on the first shot.


Date created: Name:
Location: Ann Arbor, Mi
Model/Style: n/a

Satisfaction Rating:

5 of 5 stars Very Satisfied - 5 out of 5

Review:
"Great experience"
Re-did our kitchen recently. Chose Lyndale door, with Dove White cabinets complemented by a Midnight island. Required one reorder to address a blemish on one door, but otherwise it as smooth sailing. The replacement arrived quickly and didn't slow down installation. Love our new kitchen


Date created: Name:
Location: Simpsonville, SC
Model/Style: Cabinets

Satisfaction Rating:

4 of 5 stars Somewhat Satisfied - 4 out of 5

Review:
"Stood the test of time very well"
Twelve years ago we did a complete remodel of our kitchen. Our Kraftmaid kitchen has stood the test of time very well. We are putting our home up for sale and I called and asked for a new door for the trash can pull out and Kraftmaid delivered asap. In a few days we are moving again and will do another kitchen renovation and will once again choose Kraftmaid cabinetry. In my opinion they are the absolute best! Love my Kraftmaid kitchen!


Date created: Name:
Model/Style: Kitchen cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Very poor craftsmanship."
Cabinets arrived with many defects in craftsmanship. After two months of multiple reorders, we could never get installable cabinets. Very frustrating experience. We ended up cancelling our purchase, which was through Lowe's, and getting a full refund.


Date created: Name:
Location: Idaho
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Save your money, don’t buy KraftMaid"
The company must be run by a 2 year old. Cabinets showed up looking like a small child's drawing. Flaws in all areas. 14 months later and we still don't have the issues fixed. Use a local cabinet maker to save money and your sanity.


Date created: Name:
Location: Festus MO
Model/Style: DL 9274001

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Cabinet Quality is not good"
I have had my Kraftmaid cabinets now for 4 years. There are unsatisfactory to say the least. When you pay the money for a kitchen remodel, you expect that it will last for several years to come. The cabinets are becoming discolored and look worn. If you get water on them you better clean it out of the cracks because it will discolor the finish. The Bottoms of the Cabinets and the Top of the Drawers are very discolored. I wish our Rep at Home Depot would have told me about the quality before I purchased. I will say that the company is very good about responding and replacing if something is wrong. I had the cabinets for about 3 months when I spilled water and didn't realize that it dripped down the front of the cabinet into the crack. Several minutes later, streaks from the cabinet finish was completely gone half way up the cabinet. I called our rep at Home Depot and took a picture and told her this should not be happening. She agreed and contacted Kraftmaid. They ordered a new cabinet right away and replaced. I have since been very careful as to not let standing water into the cracks of the cabinets but just everyday use has become a chore to keep them decent looking. I wouldnt buy this brand again.


Date created: Name:
Location: Jacksonville
Model/Style: Madison

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Extremely poor craftmanship"
I have ordered Kraftmaid cabinets for at 4 times from HomeDepot in the past 20 years. The craftmanship has declined exponentially. Here are some highlights. 1. Two draw rails fall off. 2. Drawer faces are not flush. 3. Many doors are mounted outside the cabinet frames and hinges are poorly mounted such that one cannot make any adjustment. 4. On one base cabinet, one side plywood panel is 1/8" off. I have to plane it down so that it sits properly. Wasting too much time calling Kitchen team at Jacksonville HomeDepot and Kraftmaid. They don't care.


Date created: Name:
Location: Portage, MI
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Sap Runneth Over"
I purchased a total kitchen from a kitchen design group called Hannapel in Michigan. Kraftmaid is one of three product lines that they use. Ordered November 2021, they arrived late January 2022. I had them hold off on home delivery until April, but in the meantime the cabinets were not inspected. As my neighbor starting installing, I loved the "look" of my new kitchen. However, we quickly realized the box that the pantry sits on was too tall and a bit too wide. It was 5 1/2" too tall and needed to be 4 1/2 to fit the crown molding. He wasn't supposed to have to cut anything. One drawer box was cracked (needed glue), snaps on snap-on door panel were broken, there were a couple of sticky notes on cabinets about pieces being defective and coming at later date, a piece of starter molding was split over a foot, and at least 1 drawer that did not and still does not close properly. The hood for above the stove was not put together evenly ( we are now awaiting the 4th one) There were a few scratches, that I figured the repair kit would take care of. Basically the install was done in April, with sink valence and crown molding waiting on the hood. Since then, we have replaced no less than 10 items, including drawer face, drawer track for broken spring, wrong size pieces, and splitting wood on a door. The rep even came to the house to try to self-adjust the faulty drawer. It worked once while he was here. Never since. We return from a trip in June and I notice some stuff on the front of one of my bookcase panels. I tried wiping it off, wondering what was going on. It was sticky sap! The salesperson claims he's never heard of sap going through the paint, only bubbles. Don't worry, I have those, too. Sap and bubbling on almost every door and drawer in my new kitchen. Even sap dripping down glass door in my bookcase. From what I have read, this happens when wood is not dried and cured properly. Sap gets stuck inside until warmer temps melt it. So it is a processing problem. There is also wood cracking and some pretty shoddy painting attempts to hide wood defects. The doors do not look solid…you can see where the wood panels were put together to make the doors. Because of this, door faces look uneven snd have the appearance of streaking and different variations of blue. One such seam is cracking on one of my pantry panels. I spent over 28,000 for cabinets and another 3,000 to have these installed, among other expenses to have someone fix their mistakes. Unfortunately, but fortunately, my quartz countertops were also defective and were getting ready to be replaced this week. I have put that on hold until the Kraftmaid rep is back from vacation and can deal with this mess. My parents have Kraftmaid and we also have it in our lower level kitchen-from many years ago. Those items are wearing well. I always thought Kraftmaid was a quality company (granted they are sending replacement pieces, which are sub par, too) and had no reservations about ordering from them. I do know Kraftmaid parent company was sold to Platinum Equity in 2021. Standards different? I also know that there is no way proper inspections are being made. Even my designer wrote Kraftmaid after seeing a replacement item with and said, "Really???" With some pictures. Some reviewers sound like they are settling. I will not.


Date created: Name:
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"No Pride In Work"
My husband and I purchased Kraftmade cabinets from Home Depot (Home Depot was not the problem). We had our cabinets delivered and the majority of them were damaged, or wrong. For the kind of money spent, I expected a better product.


Date created: Name:
Location: Wyoming
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor poor quality"
We have waited for so long to remodel our kitchen, finally we were able to get the ball rolling. I fell in love with the knotty alder cabinets. We ordered over $17000 of cabinets, the door sample was gorgeous! They finally arrived after 4 months. The contractor unboxed them, damaged. They are pressed wood, poor pressed wood. We didn't have a choice but to install. They are beautiful but I will never buy another kraftmaid product. Our mixer does not fit in the mixer cabinet, that needs to be redesigned kraftmaid! I warn everyone I talk to, just don't! Very dissatisfied customer. Way too much money for a inferior product


Date created: Name:
Location: Sheboygan, WI
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Do Not Wadte Your Money!"
I paid way too much for these cabinets for them to have arrived in the condition they are in. Peeling paint, cracked/splitting wood, thin paint, missing screws, brackets completely pulled out of back.... the list goes on and on. As everyone else has said, horrible cabinets, horrible construction... horrible company.


Date created: Name:
Location: Riverside CA
Model/Style: Deveron Maple

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Junk"
Ordered in Oct 2021 and when they arrived over 50% were damaged. Now July 2022 and we are still waiting for replacements. Terrible coutomer service zero communication. Between Lowes and Kraft Maid can only rate #1 only because they do not list any lower. We do not recommend either.


Date created: Name:
Location: Virginia
Model/Style: Geneva Evercore

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Highly disappointed"
I ordered Evercore Bonsai KraftMaid cabinets and have never been so disappointed in my life! Every cabinet had some sort of defect from minor to major. I waited over 4 months for the original delivery. Now I am going on 2 months of receiving replacement pieces and they are damaged when they are delivered. I wish I could send it all back to KraftMaid and wash my hands of them!


Date created: Name:
Location: Stone Lake, WI
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Not worth the money"
We were told that Kraftmaid was high quality and we found out it is anything but. We spent a lot of money on these cabinets and the first shipment had about a third of them useless. The finish was cracked and peeling and we paid EXTRA for the high durability finish. Of the cabinets that were not in terrible shape, many had thin paint or scuffs and nicks in them. It took months to get replacement cabinets shipped and about 50% of those had similar paint issues and some we had to reject once outright. One piece was not even glued together, you could literally pull the two sides apart without trying hard. Once we started putting hardware on, we found the paint was chipping off the backside of the drill hole in large pieces. The composite wood edge (not real wood mind you) was also in poor shape. We are seriously wondering just how long these cabinets will last. Durability is not the name of the game here. If we hadn't waited months to get all of these cabinets to begin with while living in a torn apart kitchen, I would reject all this order and start over with another manufacturer.


Date created: Name:
Location: Crescent IA
Model/Style: Cabinets

Satisfaction Rating:

1 of 5 stars Very Unsatisfied - 1 out of 5

Review:
"Poor craftmanship"
I would not recommend Kraftmaid cabinets. We waited about 4 months to get our cabinets. When we did, we had several damaged pieces - 1 door has been delivered to us twice - both damaged. Cracks in parts of the lower cabinets too. I am so disappointed we spent over $10,000.00 on these cabinets. We have a small kitchen. I expected better quality. Don't buy Kraftmaid.

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